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description: Page 2 - Discover the best IT Service Software in New Zealand. Compare top IT Service Software tools with customer reviews, pricing and free demos.
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title: Page 2 - Best IT Service Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# IT Service Software

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## Products

1. [Issuetrak](https://www.softwareadvice.co.nz/software/318585/issuetrak) — 4.6/5 (205 reviews) — Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries a...
2. [Vivantio](https://www.softwareadvice.co.nz/software/394868/vivantio-pro) — 4.3/5 (178 reviews) — Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing...
3. [ACMP Suite](https://www.softwareadvice.co.nz/software/449775/ACMP-Inventory) — 4.5/5 (173 reviews) — ACMP Suite is a modular client management solution. It takes a comprehensive approach to address the daily challenges...
4. [Autotask PSA](https://www.softwareadvice.co.nz/software/193903/autotask-psa) — 4.3/5 (155 reviews) — Autotask PSA is an IT business management platform consisting of a service desk, project management, account manageme...
5. [Automox](https://www.softwareadvice.co.nz/software/144031/automox) — 4.7/5 (152 reviews) — Automox is the Autonomous Endpoint Management platform built for autonomous from day one. Policy-driven, human-contro...
6. [TeamDynamix](https://www.softwareadvice.co.nz/software/65333/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform wi...
7. [Syncro](https://www.softwareadvice.co.nz/software/373866/syncro) — 4.6/5 (147 reviews) — Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringi...
8. [Hiver](https://www.softwareadvice.co.nz/software/60479/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
9. [ConnectWise Automate](https://www.softwareadvice.co.nz/software/103403/labtech) — 4.1/5 (141 reviews) — ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies t...
10. [BOSSDesk](https://www.softwareadvice.co.nz/software/174544/boss-support-central) — 4.6/5 (139 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...
11. [Domotz](https://www.softwareadvice.co.nz/software/443321/domotz-pro) — 4.9/5 (125 reviews) — Domotz is a network monitoring and management platform designed for MSPs, IT professionals, system integrators, and e...
12. [Web Help Desk](https://www.softwareadvice.co.nz/software/394299/web-help-desk) — 4.1/5 (123 reviews) — SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for ser...
13. [SmartDeploy](https://www.softwareadvice.co.nz/software/321587/smartdeploy) — 4.8/5 (117 reviews) — SmartDeploy is a cloud-based desktop management and imaging software. With a layered architecture, it assists IT team...
14. [BMC Helix ITSM](https://www.softwareadvice.co.nz/software/184531/bmc-helix-itsm) — 4.1/5 (115 reviews) — BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change ma...
15. [TOPdesk](https://www.softwareadvice.co.nz/software/64429/topdesk) — 4.4/5 (110 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
16. [InvGate Service Management](https://www.softwareadvice.co.nz/software/19043/invgate-service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service...
17. [monday service](https://www.softwareadvice.co.nz/software/522125/monday-service) — 4.6/5 (108 reviews) — monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an org...
18. [Naverisk](https://www.softwareadvice.co.nz/software/187804/naverisk) — 4.8/5 (97 reviews) — Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed ...
19. [OTRS](https://www.softwareadvice.co.nz/software/75465/otrs) — 4.4/5 (96 reviews) — OTRS help desk is a service management solution that connects teams and businesses with customers through structured ...
20. [BlueFolder](https://www.softwareadvice.co.nz/software/78948/bluefolder-field-service-management) — 4.7/5 (92 reviews) — BlueFolder's field service management is a web and mobile-based solution that helps optimize equipment uptime, stream...
21. [SoftExpert Suite](https://www.softwareadvice.co.nz/software/189385/softexpert-suite) — 4.6/5 (83 reviews) — SoftExpert Suite is the most comprehensive framework of independent yet united solutions to achieve business performa...
22. [Lansweeper](https://www.softwareadvice.co.nz/software/26375/lansweeper) — 4.5/5 (73 reviews) — Lansweeper helps organizations see, understand, and make confident decisions about their entire technology estate acr...
23. [ConnectWise RMM](https://www.softwareadvice.co.nz/software/334721/connectwise-rmm) — 4.2/5 (71 reviews) — ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adop...
24. [FieldAware](https://www.softwareadvice.co.nz/software/134743/fieldlocate) — 3.4/5 (66 reviews) — FieldAware by GPS Insight is a field service management software made specifically for businesses who have a mobile w...
25. [Alloy Navigator](https://www.softwareadvice.co.nz/software/57082/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage thei...

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## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software)
- [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software)
- [Document Management Software](https://www.softwareadvice.co.nz/directory/722/document-management/software)
- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)
- [Procurement Software](https://www.softwareadvice.co.nz/directory/249/procurement-software/software)

## Links

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Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.\n\nVivantio offers flexibility without sacrifice:\n- Future-proof your support teams with a solution that scales as you grow\n- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging\n- Centralize all your support teams – internal and external facing – in a single tool\n- Onboard in days -- not months -- with the help of a dedicated implementation manager\n- Connect with a real person on our in-house support team when you have a question\n- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer\n\nKey features include:\n- dashboards\n- charts and reports\n- routing and escalation \n- assignments\n- forms with custom fields\n- incident management, problem management, and change management\n- workflow tracking \n- configurable ticketing\n- knowledge management\n- branded self-service portals\n- CRM\n\nThe system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.\n\nVivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.softwareadvice.co.nz/software/394868/vivantio-pro","@type":"ListItem"},{"name":"ACMP Suite","position":3,"description":"ACMP Suite is a modular client management solution. It takes a comprehensive approach to address the daily challenges faced by IT departments. The platform is designed for organizations of all sizes. ACMP Suite integrates various modules to provide a unified endpoint management solution. It caters to a wide range of industries, helping IT teams streamline their operations and improve efficiency.\n\nThe core of ACMP Suite is its modular design. This allows businesses to customize the solution to their specific needs. Key features include comprehensive inventory management, flexible asset tracking, and advanced software license management. ACMP Suite also automates routine tasks such as software distribution, patch management, and operating system deployment. This frees up IT staff to focus on strategic initiatives.\n\nThe platform places a strong emphasis on security and compliance. It includes integrated modules for Defender management, BitLocker encryption, and vulnerability assessment. ACMP Suite's reporting and analytics capabilities provide valuable insights into the IT infrastructure. This enables data-driven decision-making. The solution can manage a diverse range of devices, from PCs and laptops to mobile devices and servers. As a result, ACMP Suite is a versatile solution for organizations looking to optimize their client management processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d13e7fe4-47c8-4daa-a812-161e4a934636.jpeg","url":"https://www.softwareadvice.co.nz/software/449775/ACMP-Inventory","@type":"ListItem"},{"name":"Autotask PSA","position":4,"description":"Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. \n\n\nAutotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets.\n\n\nAutotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ead8aa8-0ab3-41ab-bbdf-9798fb1a17de.png","url":"https://www.softwareadvice.co.nz/software/193903/autotask-psa","@type":"ListItem"},{"name":"Automox","position":5,"description":"Automox is the Autonomous Endpoint Management platform built for autonomous from day one.\n\nPolicy-driven, human-controlled automation gives IT and security teams the speed, clarity, and control to reduce risk and move faster with confidence.\n\nAutomox unifies automation, visibility, protection, adaptability, and speed in a single, cloud-native platform – enabling teams to automate up to 96% more patches, shorten remediation time, and operate securely at scale across Windows, macOS, and Linux devices.\n\nThousands of organizations trust Automox to operationalize IT autonomy and secure millions of endpoints globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e062bbe-8254-4db6-8749-0c06a1bc9b19.png","url":"https://www.softwareadvice.co.nz/software/144031/automox","@type":"ListItem"},{"name":"TeamDynamix","position":6,"description":"TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. \n\nWhether you are just starting out with ITIL or a best-in-class ITIL shop, the platform can easily be configured to adapt to your needs and methodology – without coding.  We offer a full-service white glove implementation team so you do not need to contract with a third party.  \n\nBy providing white-glove service at a lower cost, we can help our customers get up and running quickly with key areas such as a self-service portal, knowledge base, IT asset management, change management,  and automation. \n\nWith a no-code platform, customers will benefit from low admin overhead, and the ability to easily configure forms, fields, workflows, and automation without the need for technical resources.  \n\nEasily spin up new applications for other groups such as HR, Marketing, Legal, Operations, & Facilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.softwareadvice.co.nz/software/65333/teamdynamix","@type":"ListItem"},{"name":"Syncro","position":7,"description":"Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. \n\nSyncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/30225f0c-f27d-42a1-bcec-c57fec02e61d.jpeg","url":"https://www.softwareadvice.co.nz/software/373866/syncro","@type":"ListItem"},{"name":"Hiver","position":8,"description":"Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.softwareadvice.co.nz/software/60479/hiver","@type":"ListItem"},{"name":"ConnectWise Automate","position":9,"description":"ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location. Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime.\n\nThe solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user.\n\nConnectWise Automate allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot. The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e6aa1ef-c927-4695-b980-15c907a6acb6.png","url":"https://www.softwareadvice.co.nz/software/103403/labtech","@type":"ListItem"},{"name":"BOSSDesk","position":10,"description":"BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise\nTurning ticket management into an\nexceptional customer experience!\n\nWith rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nWHY CHOOSE US\nExpandable to serve multiple departments\nService delivery enables the ability to create\nrelevant forms, workflows, and more\nUS-based support team\nIntuitive user interface\niOS and Android mobile apps\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\n\nAddress complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.\nTurn Ticket Management into an Exceptional Customer Experience with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.softwareadvice.co.nz/software/174544/boss-support-central","@type":"ListItem"},{"name":"Domotz","position":11,"description":"Domotz is a network monitoring and management platform designed for MSPs, IT professionals, system integrators, and enterprises that need complete visibility and operational control across distributed networks.\n\nStart with Free Discovery to automatically identify devices, map network topology, and surface critical insights using real production data. No credit card is required. Free Discovery allows you to evaluate your environment, uncover risks, and understand device health before making a purchasing decision.\n\nWhen you are ready to move forward, Domotz offers simple and transparent pricing at $1.50 per device per month. Every monitored device includes full access to the platform. There are no feature tiers, no limits on users, and no hidden fees. All capabilities are available from day one.\n\nDomotz enables continuous monitoring and operational management of routers, switches, firewalls, access points, servers, cameras, printers, and IoT devices. Devices are automatically discovered and classified across multiple networks. Proactive alerts and insights help teams identify and resolve issues before they impact users.\n\nThe platform integrates with more than 500 tools, including PSA platforms, documentation systems, automation tools, and leading network vendors. Unlimited users are supported with role based access, allowing teams to collaborate securely and efficiently.\n\nDomotz is built to scale from a single site to thousands of devices across multiple locations. Devices can be added or removed at any time, networks can be managed centrally, and subscriptions can be canceled whenever needed. Domotz delivers enterprise grade network monitoring and management while remaining easy to deploy and operate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a27ed2b-3d4b-4019-8b2c-2a5d3a55ef06.png","url":"https://www.softwareadvice.co.nz/software/443321/domotz-pro","@type":"ListItem"},{"name":"Web Help Desk","position":12,"description":"SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of support including ticketing management, asset management, change management, knowledge management, incident management and service management.\n\n\nThe solution offers tools for ticket creation, assignment, routing and escalation. Users can automate the discovery of software and hardware assets and manage asset assignments, history and associated service requests.\n\n\nWeb Help Desk enables users to utilize a configurable workflow engine to help ensure that change management policies and procedures are adhered to. Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service.\n\n\nWeb Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.softwareadvice.co.nz/software/394299/web-help-desk","@type":"ListItem"},{"name":"SmartDeploy","position":13,"description":"SmartDeploy is a cloud-based desktop management and imaging software. With a layered architecture, it assists IT teams with single-image management to support multiple  endpoints. SmartDeploys combines progressive solutions like SCCM and centralized solutions like VDI and legacy imaging solutions like Ghost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/489a9654-94e2-4886-94ed-26341e0f0149.png","url":"https://www.softwareadvice.co.nz/software/321587/smartdeploy","@type":"ListItem"},{"name":"BMC Helix ITSM","position":14,"description":"BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment.\n\n\nThe solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.\n\n\nBMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.\n\n\nBMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39e2200a-1ca2-4c19-9926-d4ff5cb4f45f.png","url":"https://www.softwareadvice.co.nz/software/184531/bmc-helix-itsm","@type":"ListItem"},{"name":"TOPdesk","position":15,"description":"Making service happen with TOPdesk\nTOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  \nTOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. \n\nTaming service desk chaos\nAs a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. \nWith TOPdesk's features, your IT service desk staff can: \n- Keep track of assets within your organization\n- Prioritize incoming tickets, and assign tasks automatically based on operator capacity \n- Increase transparency around ticket status\n- Stay on top of your team's workload with customizable reports and dashboards\n- Capture and share critical knowledge within the service desk and with end users\nWhat's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. \n\nBreaking silos and improving collaboration\nWith less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   \n\nWhat will TOPdesk help you achieve? \nImproving your service delivery step by step, your service desk will:\n-\tStop firefighting and regain control of your ever-increasing workload.\n-\tImprove communication and transparency with end users. \n-\tBe noticed and appreciated for your on-time, consistently great services. \n-\tContinue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   \n\nWhat makes TOPdesk's implementation and product support unique?\nTOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.\nWith plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. \nOnce set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  \nWith 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. \nTOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.softwareadvice.co.nz/software/64429/topdesk","@type":"ListItem"},{"name":"InvGate Service Management","position":16,"description":"InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.\n\n\nInvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. \n\n\nInvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.softwareadvice.co.nz/software/19043/invgate-service-desk","@type":"ListItem"},{"name":"monday service","position":17,"description":"monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform. Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline exiting processes by automating ticket resolutions, service workflows, and repetitive tasks using native, code-free AI and automations. Built on monday.com’s collaborative platform, monday service enables service managers to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling collaboration across-teams and stakeholders. \n\nBy connecting ticketing with projects, workflows, and stakeholders, service teams can resolve complex issues faster, get a 360-degree view of service operations, and enhance the employee and customer experience. Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.softwareadvice.co.nz/software/522125/monday-service","@type":"ListItem"},{"name":"Naverisk","position":18,"description":"Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops.\n\n\nNaverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely.\n\n\nNaverisk offers Bitdefender integration to provide solutions such as anti-virus and anti-malware tools, web content filters and firewalls. It has also partnered with StorageCraft for backup management, data replication and bare-metal recovery.\n\n\nThe solution is available on a subscription basis and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e4067435-d3c9-428a-9029-b2e7933ec117.png","url":"https://www.softwareadvice.co.nz/software/187804/naverisk","@type":"ListItem"},{"name":"OTRS","position":19,"description":"OTRS help desk is a service management solution that connects teams and businesses with customers through structured communication, automated workflows, comprehensive customer, equipment, asset and location data (CMDB), detailed reporting, an extensive knowledge base and multi-channel communication.\n\nOTRS enhances satisfaction in any area of business, such as IT, customer support, security, HR or the office. The solution offers a wide array of features designed to enhance efficiency and streamline operations. It allows teams to create custom service catalogs, categorize customers, and generate tailored reports, ensuring that specific needs are met with precision. Additionally, communication is automated both internally and externally, facilitating seamless interactions with coworkers and customers. \n\nOTRS includes built-in role and authorization management tools, enabling the assignment of tickets to the appropriate individuals and teams. Multiple reports can be generated to analyze the performance of individuals, teams, or assets, providing valuable insights for continuous improvement. Workflow automation tools further enhance productivity, while service level agreements (SLAs), escalation management, and a comprehensive CMDB ensure that service delivery is both timely and effective. Additionally, the use of calendaring keeps resources organized and on task, promoting a structured and efficient work environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.softwareadvice.co.nz/software/75465/otrs","@type":"ListItem"},{"name":"BlueFolder","position":20,"description":"BlueFolder's field service management is a web and mobile-based solution that helps optimize equipment uptime, streamline preventive maintenance, eliminate tedious maintenance tasks and maximize the techs' efficiency. The tool helps commercial service pros in the field stay on-schedule, access critical job details & work order management features in a mobile and web-based user-friendly interface. \n\nKey features include recurring jobs, secure custom user permissions, scheduling/dispatch, customer portals and more. It offers third-party integrations with QuickBooks and more tools. Users can keep all their field techs on track and streamline operations Pricing is available on a monthly subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/61cbe41f-ef4f-46cc-af62-f863d8e0698e.webp","url":"https://www.softwareadvice.co.nz/software/78948/bluefolder-field-service-management","@type":"ListItem"},{"name":"SoftExpert Suite","position":21,"description":"SoftExpert Suite is the most comprehensive framework of independent yet united solutions to achieve business performance excellence, streamline corporate governance, risk and com-pliance programs, and ensure continuous business process improvement. \n\nCompanies may not need all applications at once, or may want to deploy one application module at a time, growing gradually as the need arises. Whatever the strategy chosen, only a fully shared environment allows its applications to fit together like puzzle pieces and work seamlessly.\n\nWith SoftExpert Excellence Suite, interconnected applications in a single workplace replaces many isolated management systems that address only a few aspects of a business, leading to costly delays, inefficiencies and errors caused by duplicated functionality, lack of visibility and inconsistent information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f9ba1d5-7574-4618-a69e-d8cca8153505.jpeg","url":"https://www.softwareadvice.co.nz/software/189385/softexpert-suite","@type":"ListItem"},{"name":"Lansweeper","position":22,"description":"Lansweeper helps organizations see, understand, and make confident decisions about their entire technology estate across IT, OT, IoT, and Cloud. Lansweeper automatically discovers and inventories every asset: hardware, software, and user—then connects that data to insights about usage, lifecycle, risk - and much more. The result is Technology Asset Intelligence (TAI): a trusted foundation of knowledge that turns your raw inventory data into clear, actionable understanding.\n\n• With this intelligence, IT, Security, and Finance teams can:\n• Eliminate blind spots and security gaps.\n• Identify cost-saving and optimization opportunities.\n• Support audits, migrations, and strategic planning with confidence.\n• Align decisions across teams using one reliable source of truth.\n\nWhat began as a visibility tool has evolved into a decision-making platform—helping more than 20,000 organizations worldwide, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, to turn technology data into business advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e852a8b-8aa3-47c5-9b8d-5ae26550bc53.png","url":"https://www.softwareadvice.co.nz/software/26375/lansweeper","@type":"ListItem"},{"name":"ConnectWise RMM","position":23,"description":"ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation to deliver customized services to your customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85149ded-8c41-408d-9033-03d9e2fc6116.png","url":"https://www.softwareadvice.co.nz/software/334721/connectwise-rmm","@type":"ListItem"},{"name":"FieldAware","position":24,"description":"FieldAware by GPS Insight is a field service management software made specifically for businesses who have a mobile workforce and want to get organized, automated, and connected to their teams in way that simply cannot be done manually. With FieldAware software, you can get the job done faster, smarter, and safer and without all the headache of paperwork. \n\nNo matter if you’re a small business, a franchise, or a larger enterprise company, we have you covered. FieldAware’s innovative design lets you customize features based on your unique needs and goals, to design a system that works just the way you need it to for your business requirements. \n\nFieldAware’s dynamic forms allows you to create customized forms that are a living document and can change in real-time depending on the data, pull in data from other sources, skip questions or add more to ensure work orders have relevant information, are accurate, and meet compliance. \n\nIn the field and on the job, FieldAware by GPS Insight makes it easier to deliver better service to your customers and creates a positive work environment for employees. Your workforce can access job information from any mobile device and close jobs faster by creating invoices onsite. They can even generate custom-branded invoices to customers and hare them as PDF files, shareable links or via email. Your team can also complete job documentation like activity notes, service history, installed assets quickly and accurately with one-touch data collection. This eliminates cumbersome paperwork after each job and reduces customer disputes thanks to automatic documentation.\n\nIn the office, it gives dispatch and operations teams clear oversight into the field worker locations, job site, and work details to streamline field service workflow. You can assign work to the right tech, at the right time, at the right location, and with the resources they need every time. \n\nFieldAware by GPS Insight provides an at-a-glance view of your field teams with map-based scheduling, which improves service delivery for your customers and helps maintain high-quality standards. It prioritizes and assigns jobs quickly to simplify the dispatch process and increases first-time fix rates and closes more jobs on the first visit. \n\nAdministrative tasks like invoicing, logging work orders, tracking inventory and ordering supplies can all be automated with FieldAware.\n\nFieldAware helps management teams gain visibility and deep insight into business operations to better manage teams, identify revenue opportunities and grow and mature the business. It has built-in analytics to help spot trends and potential issues for fast action and decision support. It identifies areas of improvement with powerful reporting that offers transparency into day-to-day operations and creates a more connected business. It’s user-friendly and intuitive dashboard gives you a comprehensive view of your business in real-time for the most accurate status updates. \n\nAnd last but not least, GPS Insight provides a comprehensive onboarding process that guides you through the process of implementing the FieldAware without all the worry – we take care of that. Our technical staff provide a three-stage onboarding process including account set-up, data import, and comprehensive training. \n\nBecause FieldAware by GPS Insight is a true application programming interface (API) platform, it can easily integrate with a variety of back-office systems like QuickBooks, NetSuite, and more. If you have a system that you need to pull data from, talk to us about integrating it with FieldAware.\n\nYou can count on GPS Insight to provide ongoing support. After your onboarded, we just don’t leave you there. You’ll have a dedicated point person, 24/7 access to our highly trained technical team, an extensive online knowledge base, and a comprehensive catalog of technical and user information. You never have to go it alone; we are there to support you for the long haul.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d55e4e69-f1a4-48b3-94a5-775c54c419f7.png","url":"https://www.softwareadvice.co.nz/software/134743/fieldlocate","@type":"ListItem"},{"name":"Alloy Navigator","position":25,"description":"Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.\n\n\nAlloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.\n\n\nAlloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3a022b0-7e95-4609-ac88-ac05046a1f85.png","url":"https://www.softwareadvice.co.nz/software/57082/alloy-navigator","@type":"ListItem"}],"numberOfItems":25}
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