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description: Page 20 - Discover the best Conversational AI Platforms in New Zealand. Compare top Conversational AI Platforms tools with customer reviews, pricing and free demos.
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title: Page 20 - Best Conversational AI Platforms in New Zealand - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) > [Page 20](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software?page=20)

# Conversational AI Platforms

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## Products

1. [EHVA](https://www.softwareadvice.co.nz/software/548827/EHVA) (0 reviews) — EHVA is a conversational phone AI system designed to manage inbound and outbound calls with human-like precision and ...
2. [DialogueDB](https://www.softwareadvice.co.nz/software/548590/DialogueDB) (0 reviews) — DialogueDB is a database designed to provide long-term conversation memory for AI agents and conversational applicati...
3. [Customer2AI](https://www.softwareadvice.co.nz/software/547478/Customer2AI) (0 reviews) — Customer2AI is an artificial intelligence platform designed to automate customer service operations using AI agents. ...
4. [Retell AI](https://www.softwareadvice.co.nz/software/525487/Retell-AI) (0 reviews) — Retell AI is a platform designed to help organizations create, manage, and deploy AI-powered voice agents for automat...
5. [Guestar](https://www.softwareadvice.co.nz/software/548776/Guestar) (0 reviews) — Guestar is an artificial intelligence-powered platform designed to assist property managers with guest communication ...
6. [Tecnvi Telecalling](https://www.softwareadvice.co.nz/software/531341/Tecnvi) (0 reviews) — Welcome to Tecnvirons Marshal, the Humanoid CRM integrated with ERP for Small and Medium-sized Enterprises, providing...
7. [Voice AI](https://www.softwareadvice.co.nz/software/537008/Voice-AI) (0 reviews) — Voice AI is a conversational platform designed to enable real-time, two-way voice interactions for business operation...
8. [Palmate](https://www.softwareadvice.co.nz/software/531504/Palmate) (0 reviews) — Palmate is an artificial intelligence platform designed for customer service, consolidating communication from multip...
9. [Acclaim](https://www.softwareadvice.co.nz/software/548210/Acclaim) (0 reviews) — Acclaim is an enterprise voice AI platform designed for customer operations in regulated industries such as banking, ...
10. [Assistable](https://www.softwareadvice.co.nz/software/530803/Assistable) (0 reviews) — Assistable is an enterprise AI platform designed to deploy conversational agents across channels such as voice, SMS, ...
11. [All Onboard](https://www.softwareadvice.co.nz/software/538468/All-Onboard) (0 reviews) — All Onboard is a platform designed for managing AI agents and curating knowledge across various communication channel...
12. [Airgentic](https://www.softwareadvice.co.nz/software/536009/Airgentic) (0 reviews) — Airgentic is a platform that uses specialized AI agents to manage customer service and sales engagement tasks. It is ...
13. [Gennie](https://www.softwareadvice.co.nz/software/536431/Gennie) (0 reviews) — Gennie is an AI-powered tool designed to convert offline meeting discussions into structured notes and actionable tas...
14. [Edysor](https://www.softwareadvice.co.nz/software/546645/Edysor) (0 reviews) — Edysor AI is an automation platform that uses artificial intelligence to manage customer interactions through voice c...
15. [Callbeat](https://www.softwareadvice.co.nz/software/550206/Callbeat) (0 reviews) — Callbeat is a cloud-based virtual PBX and IP telephony system designed to manage business communications. It is suita...
16. [SquadStack](https://www.softwareadvice.co.nz/software/534502/SquadStack-ai) (0 reviews) — SquadStack is a voice AI platform designed to conduct automated sales conversations through phone calls, tailored for...
17. [Jason](https://www.softwareadvice.co.nz/software/549471/Jason) (0 reviews) — Jason by AGIS is an AI chatbot designed to provide automated customer support for small business websites. It helps s...
18. [Poli](https://www.softwareadvice.co.nz/software/536796/Poli) (0 reviews) — Poli is a customer service and sales platform designed for managing and automating messaging channels. It supports co...
19. [Sacflow](https://www.softwareadvice.co.nz/software/550947/Sacflow) (0 reviews) — Sacflow is an omnichannel customer service platform that uses artificial intelligence to manage and automate customer...
20. [Open](https://www.softwareadvice.co.nz/software/550799/Open) (0 reviews) — Open is an AI-powered customer support platform designed to automate support ticket resolution across various communi...
21. [ClaireAI](https://www.softwareadvice.co.nz/software/537122/ClaireAI) (0 reviews) — ClaireAI is an artificial intelligence voice receptionist designed for law firms in the United States. The platform a...

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- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)

## Links

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  {"name":"Page 20 - Best Conversational AI Platforms in New Zealand - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@id":"https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software?page=20#itemlist","@type":"ItemList","itemListElement":[{"name":"EHVA","position":1,"description":"EHVA is a conversational phone AI system designed to manage inbound and outbound calls with human-like precision and emotional intelligence. It is used by businesses in industries such as hospitality, healthcare, insurance, utilities, government, marketing, sales, and business process outsourcing. The system is suited for organizations with high call volumes, helping to reduce hold times, enhance customer interactions, and improve operational efficiency.\n\nThe platform operates on proprietary infrastructure as a registered FCC carrier, utilizing custom-built neural networks and telecom hardware. It does not rely on consumer-grade solutions. The system supports real-time data exchange during calls by connecting with business systems such as CRM, PMS, and EHR platforms through API connections. It is designed for quick deployment, with most implementations completed within a few days. Each setup includes custom conversation design aligned with the organization’s brand voice, workflows, and operational needs. The platform can handle thousands of simultaneous calls autonomously and operates continuously.\n\nEHVA supports a range of call center functions, including customer service inquiries, lead qualification, appointment scheduling, eligibility verification, order processing, and sales conversations. 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It maintains session states that persist between interactions and uses namespace-based user isolation to keep data separate for each user. Conversation threading is supported with parent-child dialogue structures to organize branching conversations and follow-ups. A memories feature extracts and stores facts and summaries from conversations for quick recall by AI agents.\n\nDialogueDB includes encrypted conversations, isolated user data, and automatic audit trails with configurable retention policies. It requires only an API key for connection and supports implementation through a TypeScript SDK or REST API compatible with programming languages such as Python, Go, and Ruby.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e24fc94e-b659-476d-9242-f6b50052d644.png","url":"https://www.softwareadvice.co.nz/software/548590/DialogueDB","@type":"ListItem"},{"name":"Customer2AI","position":3,"description":"Customer2AI is an artificial intelligence platform designed to automate customer service operations using AI agents. These agents manage customer interactions continuously, supporting businesses in various industries. The platform is suitable for tasks such as handling customer inquiries, managing subscriptions, addressing billing questions, and scheduling appointments.\n\nThe platform includes customizable AI agents that can be tailored with specific voice characteristics, accents, languages, tones, and behaviors to align with brand requirements. Customer interactions are automatically recorded and transcribed, enabling businesses to review conversations and improve agent performance. A centralized dashboard provides access to call transcripts, audio recordings, cost tracking, and analytics for monitoring service performance. Features include user management, multi-channel support for calls and chats, and tools for analyzing customer service metrics.\n\nThe system supports a range of customer service functions, including answering questions, managing subscriptions, processing cancellations, and addressing billing inquiries. It is designed for rapid deployment, with AI agents operational in a short timeframe.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1c0c0c0-d5a1-4e1b-8fac-38bec4eda8b0.jpeg","url":"https://www.softwareadvice.co.nz/software/547478/Customer2AI","@type":"ListItem"},{"name":"Retell AI","position":4,"description":"Retell AI is a platform designed to help organizations create, manage, and deploy AI-powered voice agents for automating phone calls. It is used in industries such as healthcare, financial services, insurance, logistics, home services, retail, travel, and hospitality. Common applications include lead qualification, customer support, receptionist tasks, appointment scheduling, and dispatch operations.\n\nThe platform is designed for natural conversation flow, featuring low latency and realistic voices developed from real performance data. It includes a drag-and-drop framework that enables voice agents to perform tasks such as booking appointments, processing payments, updating records, and transferring calls during interactions. Streaming RAG technology with auto-sync capabilities ensures the knowledge base stays current by pulling information from website content. Built-in simulation testing allows organizations to validate agent behavior in real-world scenarios before deployment. Continuous monitoring and customizable analytics dashboards provide insights into performance.\n\nRetell AI supports communication across voice calls, chat, and SMS. It uses SIP trunking for telephony integration, enabling connections to existing phone systems and VoIP providers. Security features include HIPAA, SOC2 Type II, and GDPR compliance, along with single sign-on, role-based access control, and personal information redaction. The platform is scalable for high call volumes and offers on-premise deployment options. Additional features include batch calling, branded caller ID, and verified phone numbers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cc7081a-cac2-4700-9436-e580d7945e65.jpeg","url":"https://www.softwareadvice.co.nz/software/525487/Retell-AI","@type":"ListItem"},{"name":"Guestar","position":5,"description":"Guestar is an artificial intelligence-powered platform designed to assist property managers with guest communication for short-term rentals. It is suitable for vacation rental companies, property management firms, Airbnb hosts, co-hosts, boutique hotels, and operators managing listings across various booking platforms. The platform supports portfolios of different sizes, from individual property owners to large-scale operations managing extensive property listings.\n\nThe platform connects with property management systems to automate guest messaging workflows. It synchronizes property data, calendar details, and listing information to provide context-aware responses to guest inquiries in multiple languages. Automated features handle tasks such as upselling early check-ins, late check-outs, and booking extensions during guest interactions. Property managers can adjust the communication tone to match their brand and intervene manually when necessary using human-in-the-loop functionality. A teachable knowledge base allows the system to learn property-specific rules, amenities, and details, enabling accurate and tailored responses for each listing.\n\nThe setup process involves connecting the platform to a property management system, with property data synchronization completing shortly after. The platform supports messaging across channels such as Airbnb, Booking.com, and VRBO.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/951b7e60-a60e-4362-81a3-efbf0854c42a.jpg","url":"https://www.softwareadvice.co.nz/software/548776/Guestar","@type":"ListItem"},{"name":"Tecnvi Telecalling","position":6,"description":"Welcome to Tecnvirons Marshal, the Humanoid CRM integrated with ERP for Small and Medium-sized Enterprises, providing a 24/7  receptionist who can call or receive calls to inform you about your products, services, and availability, as well as provide estimates and book appointments. We also provide you with your Customer Connect app, as well as your team's Ongo app, to deliver products, services, or entire projects in a phased manner.  \n\n Further, there is the LEAD MANAGEMENT dashboard, which collects all your interactions on call, sms, WhatsApp, or web chats and social media! Now all these communications are AI-analyzed to form a rating of the interest level! There is a call-to-action button, and a quote can be sent immediately via email or WhatsApp. \n\nThe section  Marshal Operation with the 360-degree ERP solution including sales, purchase, and delivery through a dedicated OnGo mobile app.  \n\nThe other important section is the finacial ledger for complete finacial vibility and mangement of transactions, including cash expense and income!\n\nCome and  ride the wave of AI and propel your business to a new level! 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The Conversational Control Layer identifies natural pauses and interruptions to maintain conversational flow and allow mid-sentence contextual adjustments. The Context-Aware Reasoning Layer includes a Prompt Rewriter Engine that adapts conversation flow while ensuring compliance and intent in multi-turn interactions. The Evaluation and Insights Layer analyzes calls for clarity, engagement, and sentiment, generating summaries and next-action cues.\n\nThe platform operates with low response latency and supports multiple languages, including regional accents and code-switching. Its hybrid architecture combines on-device signal processing with cloud-based intelligence. It is designed to scale for high volumes of concurrent interactions through cloud-native deployment. Configuration is managed through a no-code dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a59ce0a-524b-4ab2-b13d-95104ef31a73.jpg","url":"https://www.softwareadvice.co.nz/software/537008/Voice-AI","@type":"ListItem"},{"name":"Palmate","position":8,"description":"Palmate is an artificial intelligence platform designed for customer service, consolidating communication from multiple channels into a single interface. It is used by businesses in industries such as e-commerce, retail, travel, hospitality, and luxury brands to manage high volumes of inquiries while providing personalized service.\n\nThe platform includes features such as intelligent auto-response, which delivers instant answers to reduce wait times and ease support team workloads. It uses smart product recommendation technology to analyze customer preferences and suggest relevant items during interactions. Proactive engagement tools initiate conversations with website visitors to capture leads. A hybrid model allows smooth transitions between AI automation and human agents, with a helpdesk panel enabling support teams to monitor and manage conversations as needed. The system performs tasks such as order tracking, processing refunds, managing bookings, and setting reminders using advanced language models and retrieval-augmented generation.\n\nReal-time analytics dashboards provide insights into performance metrics and AI effectiveness. The platform supports multiple languages and includes features tailored for specific markets. It allows businesses to customize the AI assistant to align with their brand voice.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3edfac5f-aa2f-4b68-ba3f-13d4e20a51e5.jpeg","url":"https://www.softwareadvice.co.nz/software/531504/Palmate","@type":"ListItem"},{"name":"Acclaim","position":9,"description":"Acclaim is an enterprise voice AI platform designed for customer operations in regulated industries such as banking, fintech, credit unions and healthcare revenue cycle organizations. It caters to businesses requiring strict compliance controls and data sovereignty while automating customer interactions. Acclaim is used for tasks such as collections, payment outreach, customer service and appointment scheduling through voice-first AI agents that adhere to business rules and regulatory requirements.\n\nThe platform features Goal-Oriented Agent Logic, directing AI agents to achieve specific business outcomes. Acclaim supports deployment on-premises or in private cloud environments, ensuring data, model weights and conversation logs remain within the organization's infrastructure. It includes compliance guardrails that enforce approved scripts and policies, maintaining full audit logs for regulatory visibility. The platform offers human-quality voice interactions with minimal latency and supports multilingual conversations across channels such as voice, web, in-app and messaging.\n\nAcclaim includes a self-service Agent Studio for building, testing and managing AI agents without extensive technical expertise. Organizations can launch initial use cases quickly and expand functionality as business needs change. The platform's modular architecture allows integration with existing systems while maintaining transparency into the data and logic shaping agent behavior. Workflows can be adjusted based on business volumes and the system provides visibility into agent performance and customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c939fbd3-f2df-4de6-838e-a742626472e0.png","url":"https://www.softwareadvice.co.nz/software/548210/Acclaim","@type":"ListItem"},{"name":"Assistable","position":10,"description":"Assistable is an enterprise AI platform designed to deploy conversational agents across channels such as voice, SMS, WhatsApp and live chat. It uses a single persistent memory to ensure information is retained across all communication channels, eliminating the need for customers to repeat themselves. The platform is used by businesses, franchises and agencies in industries such as automotive, real estate, healthcare, insurance, home services, hospitality and education. It has supported millions of customer conversations across numerous organizations.\n\nThe platform includes a no-code visual agent builder that allows teams to configure conversation flows, set escalation rules and manage tools without requiring engineering expertise. It delivers low-latency voice interactions for seamless conversations. Security features include AES-256 encryption, single sign-on, role-based access controls and detailed audit logs. Real-time analytics tools provide insights such as funnel attribution, sentiment analysis and unit economics tracking through a centralized dashboard.\n\nAssistable supports multi-tenant sub-account management with customizable permissions and domain hosting. It includes white-label capabilities and rebilling functionality for agencies managing AI services for clients. The platform operates on a usage-based model, charging per minute for voice interactions and per message for chat conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63197f52-4b5f-44f6-89af-f7f0ecd786a0.png","url":"https://www.softwareadvice.co.nz/software/530803/Assistable","@type":"ListItem"},{"name":"All Onboard","position":11,"description":"All Onboard is a platform designed for managing AI agents and curating knowledge across various communication channels. It supports organizations handling high volumes of inquiries and complex operations, particularly in technical support, customer success and implementation engineering. Companies in industries such as fintech and martech use the platform to enhance support capabilities without expanding human teams.\n\nThe platform consolidates information from sources such as PDFs, OpenAPI specification  and URLs to create a unified knowledge base. This knowledge base powers AI agents across platforms such as Slack, Email, Telegram, Discord, Microsoft Teams, Zendesk and embedded chat widgets. A confidence-based escalation system routes low-confidence queries to human team members with full context. Draft mode allows teams to review agent responses before they are sent. The knowledge base improves over time through an outcome-based feedback loop, which tracks document effectiveness and flags underperforming content. Multi-tenant isolation ensures each customer operates within a separate database environment.\n\nA centralized dashboard provides real-time insights into conversations, tracking metrics such as deflection rates, resolution times, agent confidence levels and customer sentiment. Knowledge gap detection identifies patterns in escalations and highlights missing documentation. Analytics features include topic clustering, escalation trend analysis and conversation categorization, offering both high-level and detailed views of agent performance. Human team members can manage escalations, pause agents and respond directly while maintaining a seamless conversation experience for end users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/066afeff-c112-415e-a928-cb9055e33eee.jpg","url":"https://www.softwareadvice.co.nz/software/538468/All-Onboard","@type":"ListItem"},{"name":"Airgentic","position":12,"description":"Airgentic is a platform that uses specialized AI agents to manage customer service and sales engagement tasks. It is designed for use across various sectors, including higher education, local government, manufacturing and nonprofit organizations. The platform helps organizations address website interactions by providing accurate information and completing specific actions.\n\nThe platform includes task-specific AI agents tailored to different customer journeys, such as admissions support for educational institutions and rate inquiries for local government services. These agents deliver cited answers with source references, ask clarifying questions to understand visitor needs and perform actions such as capturing leads, scheduling meetings, creating support tickets and directing users to appropriate resources. It supports multiple channels, including chat interfaces, site search, voice interactions and embedded prompts on web pages. Human oversight features allow teams to review responses, escalate conversations with full context and manage AI interactions when needed.\n\nThe platform provides customer insights and analytics tools to identify visitor trends and service gaps. It can be implemented as a full-page overlay, a persistent assistant, or embedded elements on specific pages. Secure intranet services extend its functionality to internal environments and AI visibility tools help optimize content for citation performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b96e3a1f-43c1-45a4-bafe-780a0cf29a59.jpg","url":"https://www.softwareadvice.co.nz/software/536009/Airgentic","@type":"ListItem"},{"name":"Gennie","position":13,"description":"Gennie is an AI-powered tool designed to convert offline meeting discussions into structured notes and actionable tasks. It helps capture decisions, identify responsibilities, and extract action items from recorded conversations or uploaded audio files, reducing the need for manual note-taking.\n\nThe software organizes unstructured discussions into clear notes and summaries while retaining the full context of the meeting. This ensures tasks are well-defined and traceable. It supports multiple languages, allowing multilingual teams to process and assign tasks in their preferred language.\n\nGennie processes meeting audio to generate execution-ready tasks and maintains the background and reasoning behind each assignment. It eliminates the need to manually transfer information by automatically syncing tasks across connected tools. The platform is designed to ensure reliability and consistent performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/66216562-2501-4b6d-853b-9d5d3126b9b5.png","url":"https://www.softwareadvice.co.nz/software/536431/Gennie","@type":"ListItem"},{"name":"Edysor","position":14,"description":"Edysor AI is an automation platform that uses artificial intelligence to manage customer interactions through voice calls and chat messaging across multiple channels. It is designed for organizations in industries such as education, automotive, real estate, healthcare, banking, retail, hospitality, and business process outsourcing. The platform is suited for handling high volumes of customer inquiries and leads, allowing teams to focus on more complex tasks.\n\nThe platform includes AI voice agents capable of conducting human-like phone conversations to qualify leads, answer questions, and schedule appointments at any time. Chat agents provide automated support through messaging platforms such as WhatsApp, collecting and verifying customer information while maintaining engagement. The system supports communication in multiple languages, including Hindi, English, Spanish, French, Arabic, Tamil, and Telugu, enabling organizations to interact with diverse customer groups in their preferred languages.\n\nEdysor AI features a dashboard that does not require coding knowledge for management. It includes enterprise-grade security measures to protect data and ensure privacy compliance. Customer interactions are automatically documented and synchronized with existing systems, creating a complete engagement history. The platform can execute workflows such as lead qualification, appointment scheduling, feedback collection, renewal reminders, and follow-up campaigns across various communication channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/454fd4a1-d54e-4d6a-a65a-5ffb110983a2.png","url":"https://www.softwareadvice.co.nz/software/546645/Edysor","@type":"ListItem"},{"name":"Callbeat","position":15,"description":"Callbeat is a cloud-based virtual PBX and IP telephony system designed to manage business communications. It is suitable for small and medium-sized enterprises in Mexico and internationally. The platform provides tools for professional call handling, customer service operations, and omnichannel contact center management without requiring physical equipment.\n\nFeatures include a virtual switchboard with interactive voice response, call recording with cloud storage, and the ability to handle calls through computers, mobile devices, tablets, or IP phones. An AI voice assistant manages incoming calls, schedules appointments, answers inquiries, and qualifies prospects using business-specific data. The system also includes an omnichannel messaging platform that supports communication through WhatsApp, Facebook Messenger, Instagram, Telegram, TikTok, and web chat, using conversational AI.\n\nCallbeat operates entirely in the cloud, removing the need for physical infrastructure or cabling. It allows businesses to scale by adding extensions, lines, or channels as needed. The system supports number portability and maintains a high uptime rate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bf0e3fa7-30ef-4ee0-8d93-369addd7e84b.png","url":"https://www.softwareadvice.co.nz/software/550206/Callbeat","@type":"ListItem"},{"name":"SquadStack","position":16,"description":"SquadStack is a voice AI platform designed to conduct automated sales conversations through phone calls, tailored for the Indian market. It is used by organizations in industries such as banking, financial services, insurance, education, logistics, e-commerce, healthcare, real estate, automotive, travel, and consumer packaged goods. The platform supports tasks such as lead qualification, appointment scheduling, customer support, loan collections, and workforce hiring.\n\nThe platform features speech models trained on extensive Indian contact center conversations, enabling natural interactions in multiple languages, including Hindi, English, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, and Malayalam. It supports mid-sentence language switching, maintains context during extended conversations, handles interruptions and background noise, and responds with low latency. It also offers omnichannel engagement through voice calls, WhatsApp, SMS, and in-app messaging, with memory capabilities that reduce repetitive information gathering.\n\nThe system includes AI-powered quality monitoring, A/B testing for optimization, and intelligent handoff protocols to human agents when needed. It supports lead intelligence features such as propensity-based prioritization, anti-spam compliance, smart scheduling, and real-time analytics for customer insights. Additional capabilities include enterprise configuration options, compliance audit trails, and tools for optimizing voice, prompts, channel sequences, and timing.\n\nThe platform complies with ISO 27001, ISO 27701, SOC 2 Type II, DPDP, and TRAI standards, with data residency in India. It processes a high volume of daily calls and has demonstrated the ability to pass the Turing Test in contact center evaluations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cad2fd31-fe27-42b8-978f-56847a5804af.jpg","url":"https://www.softwareadvice.co.nz/software/534502/SquadStack-ai","@type":"ListItem"},{"name":"Jason","position":17,"description":"Jason by AGIS is an AI chatbot designed to provide automated customer support for small business websites. It helps small businesses and local service providers maintain customer engagement outside regular business hours. The chatbot responds to visitor questions in real time and automatically captures customer inquiries.\n\nJason can be trained on specific business content and website information to deliver accurate responses tailored to each company. It includes customization options for adjusting the chatbot's tone, appearance, and responses to match a business's brand identity. The platform uses a no-code interface for setup, requiring no coding knowledge. It is available as a WordPress plugin for integration with WordPress websites.\n\nThe chatbot operates as a managed AI service, reducing the need for complex configuration or ongoing technical maintenance. Businesses can control how the chatbot interacts with customers and modify response patterns as needed. It is designed to support lead generation and enhance customer engagement through consistent communication with website visitors.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/50c93970-3eff-41c1-89fc-63d3be952b64.png","url":"https://www.softwareadvice.co.nz/software/549471/Jason","@type":"ListItem"},{"name":"Poli","position":18,"description":"Poli is a customer service and sales platform designed for managing and automating messaging channels. It supports communication across digital channels such as WhatsApp, Instagram, Facebook Messenger, and website chat. The platform enables businesses to handle customer interactions from initial contact to completed sales within a single interface.\n\nThe platform includes multi-agent WhatsApp management, allowing multiple team members to use the same WhatsApp number simultaneously. It features an automated chatbot system that operates continuously, offering customizable conversation flows and automating responses to common inquiries. Artificial intelligence tools are included to summarize conversations, transcribe audio messages, and suggest responses. Additional features include mass messaging through the official WhatsApp API, message scheduling, and an integrated voice call system.\n\nPoli Flow, the platform’s built-in CRM system, provides tools for managing customer relationships and tracking interactions. It organizes conversations in a kanban-style layout, supports activity logging with detailed notes, and maintains customer history records. The system allows document attachments and helps teams track customer interactions through different sales stages. It also supports lead generation through click-to-WhatsApp advertisements, connecting potential customers to businesses via messaging channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c16a0bda-8453-49de-b10e-40b16167bd8f.jpeg","url":"https://www.softwareadvice.co.nz/software/536796/Poli","@type":"ListItem"},{"name":"Sacflow","position":19,"description":"Sacflow is an omnichannel customer service platform that uses artificial intelligence to manage and automate customer interactions across various communication channels. It is designed for businesses handling a high volume of customer inquiries, with applications in industries such as transportation, logistics, passenger transport, and accounting. The platform consolidates customer conversations from channels such as WhatsApp, email, Instagram, and web chat into a single interface.\n\nKey features include AI-powered agents for automating interactions, intelligent ticket triage systems, and workflows tailored to specific industry requirements. The platform allows multiple team members to use the same WhatsApp number simultaneously while maintaining compliance and security. It offers department-based conversation routing, conversation history storage, and tools for monitoring service operations across multiple locations from a centralized dashboard.\n\nSacflow includes analytics and reporting tools to track service level agreements, team performance, and customer satisfaction. Additional features include automated campaign management, customizable service flows, and customer relationship management capabilities. The platform supports compliance with regulations such as LGPD through audit logging and role-based access controls that limit conversation visibility based on department roles.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86868283-4b4f-46a3-819d-babd16be5558.jpg","url":"https://www.softwareadvice.co.nz/software/550947/Sacflow","@type":"ListItem"},{"name":"Open","position":20,"description":"Open is an AI-powered customer support platform designed to automate support ticket resolution across various communication channels. It is used by enterprise organizations and businesses in industries such as financial services, healthcare, mobility, technology, and travel and hospitality. The platform is built to handle large volumes of customer inquiries while adhering to high standards of accuracy and security.\n\nThe platform operates through a single AI engine that supports chat, email, voice, phone calls, WhatsApp, Slack, and social media channels. It performs tasks such as processing refunds, updating account information, and executing API calls to complete complex workflows. The system automatically ingests documentation and learns from resolved tickets to stay up to date. AI-powered analytics identify emerging issues and shifts in customer sentiment. The platform complies with SOC 2 Type II certification and meets GDPR, HIPAA, and PCI standards, with encrypted data isolated for each user.\n\nOpen provides multilingual support and allows data, workflows, knowledge, and instructions to be exported in open formats. It delivers insights to help organizations analyze support trends and address gaps in their documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d941dd7-0fca-4ba4-b210-a0f0a0750ed9.jpg","url":"https://www.softwareadvice.co.nz/software/550799/Open","@type":"ListItem"},{"name":"ClaireAI","position":21,"description":"ClaireAI is an artificial intelligence voice receptionist designed for law firms in the United States. The platform answers inbound calls in under one second and operates continuously throughout the day and night. It supports personal injury practices, criminal defense attorneys, family law firms, and immigration legal professionals, providing intake assistance across multiple time zones and languages.\n\nThe system handles intake processes by qualifying leads, asking practice-specific questions, conducting conflict checks against client lists, scheduling consultations on attorney calendars, and sending retainer agreements through DocuSign. It operates in English and Spanish, with additional language support available for immigration matters. Leads are assigned letter grades from A through D. When situations fall outside its scope, the system transfers calls to designated staff and sends notifications through text messages and case management task alerts.\n\nClaireAI is built on infrastructure that meets SOC 2 Type II standards and includes HIPAA-aligned security controls. Each law firm operates within an isolated tenant environment, with call recordings, transcripts, and case information encrypted using AES-256 at rest and TLS 1.3 during transmission. The platform does not use firm data to train machine learning models.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/38ca84ad-b9e7-4a4e-8e2a-6fd658ab0207.jpeg","url":"https://www.softwareadvice.co.nz/software/537122/ClaireAI","@type":"ListItem"}],"numberOfItems":21}
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