---
description: Discover the best Knowledge Base Software in New Zealand. Compare top Knowledge Base Software tools with customer reviews, pricing and free demos.
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title: Best Knowledge Base Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Knowledge Base Software

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## Products

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
2. [Helpjuice](https://www.softwareadvice.co.nz/software/28217/helpjuice) — 4.7/5 (104 reviews) — Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industr...
3. [Aha\!](https://www.softwareadvice.co.nz/software/24611/aha) — 4.7/5 (565 reviews) — Aha\! is a product management software designed to support teams in managing the entire product lifecycle. It is used ...
4. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) — Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, m...
5. [Evernote Teams](https://www.softwareadvice.co.nz/software/22130/evernote) — 4.4/5 (8254 reviews) — Evernote is a web-based project management tool that offers project collaboration, scheduling and task management fun...
6. [monday AI Work Platform](https://www.softwareadvice.co.nz/software/131008/monday-com) — 4.6/5 (6121 reviews) — monday.com is the AI Work Platform where people and agents operate as one team - with shared cross-department context...
7. [Dynamics 365](https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm) — 4.4/5 (5860 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
8. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5317 reviews) — Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a t...
9. [ClickUp](https://www.softwareadvice.co.nz/software/123064/clickup) — 4.6/5 (4635 reviews) — ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing depart...
10. [Confluence](https://www.softwareadvice.co.nz/software/430492/confluence) — 4.5/5 (3720 reviews) — Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information....
11. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
12. [Notion](https://www.softwareadvice.co.nz/software/123247/notion-remote-work) — 4.7/5 (2834 reviews) — Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, recor...
13. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
14. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
15. [Odoo](https://www.softwareadvice.co.nz/software/77019/odoo-pos) — 4.2/5 (1334 reviews) — Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of compani...
16. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
17. [EngageBay CRM](https://www.softwareadvice.co.nz/software/83835/engagebay) — 4.6/5 (912 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
18. [TeamSupport](https://www.softwareadvice.co.nz/software/2808/teamsupport) — 4.5/5 (850 reviews) — TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and heal...
19. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
20. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
21. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
22. [Apptivo](https://www.softwareadvice.co.nz/software/215896/apptivo) — 4.4/5 (708 reviews) — Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions includin...
23. [Guru](https://www.softwareadvice.co.nz/software/103160/guru) — 4.8/5 (640 reviews) — Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, he...
24. [SolarWinds Service Desk](https://www.softwareadvice.co.nz/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
25. [Agile CRM](https://www.softwareadvice.co.nz/software/6827/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses....

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## Related Categories

- [Intranet Software](https://www.softwareadvice.co.nz/directory/4547/intranet/software)
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- [Collaboration Software](https://www.softwareadvice.co.nz/directory/4138/collaboration/software)
- [Note Taking Software](https://www.softwareadvice.co.nz/directory/4457/note-taking/software)
- [AI Writing Assistant Software](https://www.softwareadvice.co.nz/directory/4486/ai-writing-assistant/software)

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/3898/knowledge-base/software> |
| en | <https://www.softwareadvice.com/crm/knowledge-base-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/3898/knowledge-base/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software> |
| en-IE | <https://www.softwareadvice.ie/directory/3898/knowledge-base/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software> |
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It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.\n\n\nHelpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced.\n\n\nHelpjuice is a customizable solution that allows businesses to match the look and feel of their websites. 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The platform connects product and engineering teams and supports project delivery.\n\nAha! incorporates enterprise-grade security with ISO 27001 certification to safeguard product data. It is designed to improve planning efficiency, streamline status tracking and reporting, align teams on strategy, and consolidate tools into one platform. It enables teams to manage extensive product features and customer ideas while maintaining visibility throughout the development process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29fbb3ae-ce4d-4596-93d4-5a49d4cfdadc.png","url":"https://www.softwareadvice.co.nz/software/24611/aha","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":4,"description":"Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts, monitoring sales leads, executing and assessing marketing efforts and offering post-sale support. The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports.\n\nIntegration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. Additionally, for larger organizations, the sales cloud enterprise edition enriches the platform with additional features such as call scripting, collaborative selling tools, comprehensive business workflow management, approval processes, custom application development, API integrations and more.\n\nThe Salesforce CRM solution is available as a software-as-a-service (SaaS) offering, providing a comprehensive technology infrastructure that includes data management, security, workflow integration and user interface functionalities. Automated CRM updates, centralized data and smarter insights backed by the Salesforce Platform and Data Cloud represent a leap towards a data-driven sales strategy. Additionally, the integration of Sales Cloud with Tableau brings advanced analytics to the forefront, enhancing forecast accuracy, pipeline growth and revenue optimization. \n\nSalesforce Sales Cloud underpins revenue growth through its integrated growth platform, encapsulating revenue lifecycle management, CPQ (configure, price, quote) and sales performance management. This integration connects product catalogs, pricing management, contracts and billing in one coherent system, facilitating sales across various channels. Additionally, the partner relationship management is also enhanced, easing the management of resellers, distributors, and other partners to drive channel sales and performance. \n\nSalesforce Sales Cloud presents a sales solution that is adaptable to various business needs, offering total visibility into the sales pipeline. It enhances sales team productivity through built-in AI and sales engagement tools. Trusted AI, grounded in unified sales data, offers sales teams faster, smarter selling capabilities. Furthermore, sales engagement is baked directly into the CRM, allowing for accelerated sales cycles and more impactful buyer connections. Additionally, outcome-based enablement programs improve seller efficiency and productivity, ensuring sales teams operate at peak performance levels.\n\nSalesforce Sales Cloud includes Agentforce, comprising SDR (Sales Development Representative) and Sales Coach components. The autonomous agents are designed to scale sales teams effectively. Additionally, it focuses on building the pipeline by autonomously nurturing inbound leads around the clock and elevating sales performance by offering personalized coaching to sales representatives.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud","@type":"ListItem"},{"name":"Evernote Teams","position":5,"description":"Evernote is a web-based project management tool that offers project collaboration, scheduling and task management functionalities within a suite. This solution is designed to cater to businesses of all sizes.\n\n\nEvernote allows users to create project task lists and assign them people, so team members can collaborate and give status updates when required. The solution supports multiple devices, such as laptops, tablets and smartphones, which help users across multiple locations stay on the same page and share project progress.\n\n\nEvernote also features document sharing capabilities, which allow users to save files, photos, videos and voice recordings to the cloud and share them.\n\n\nEvernote integrates with third-party software such as Google Drive, Outlook, Slack, Microsoft Teams and Salesforce, among others. Pricing is available on monthly subscriptions and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7e98f77-5ca7-4b37-9143-19b906121201.png","url":"https://www.softwareadvice.co.nz/software/22130/evernote","@type":"ListItem"},{"name":"monday AI Work Platform","position":6,"description":"monday.com is the AI Work Platform where people and agents operate as one team - with shared cross-department context, enterprise-grade trust, and an easy-to-use interface built for adoption at scale.\nWith monday.com, agents work alongside teams in the same boards, workflows, and goals they already use every day, creating a new kind of teamwork where people and agents move work forward together.\n\nBeyond agents, monday.com gives every team more ways to turn AI into real business impact. With monday vibe, teams can build custom work apps for their specific needs, and with monday sidekick, every user gets a personal AI assistant to help solve business challenges, move faster, and get more done.\n\nmonday.com gives organizations the visibility, permissions, human oversight, and compliance standards they need to deploy AI with confidence. AI doesn’t operate in a black box - it operates within the same trusted guardrails teams already rely on.\n\nBecause monday.com is already used across departments, agents can access the broader context of how work connects across marketing, sales, product, IT, HR, operations, and more. That means smarter decisions, faster execution, and fewer silos - all in one place.\nToday, over 250,000 customers and more than 60% of Fortune 500 companies trust monday.com with how they run their business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/464cd3be-e2b8-4f9b-a572-577e31770f58.png","url":"https://www.softwareadvice.co.nz/software/131008/monday-com","@type":"ListItem"},{"name":"Dynamics 365","position":7,"description":"Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word.\n\nThe Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.\n\nMicrosoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm","@type":"ListItem"},{"name":"Connecteam","position":8,"description":"Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time.\nConnecteam is trusted by over 50,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial!\nRunning a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are.\nOur mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more!\nEnsure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).\nAnd the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.softwareadvice.co.nz/software/109560/connecteam","@type":"ListItem"},{"name":"ClickUp","position":9,"description":"ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing departments, HR teams, and enterprise organizations manage projects, collaborate, and track goals in a single workspace. It is cloud-based and accessible via web browser, desktop apps for Windows and Mac, and mobile apps for iOS and Android. Core features include task management with 15-plus view types such as List, Board, Gantt, and Calendar; custom workflows and automations; collaborative Docs and Wikis; real-time Chat; Goals and OKR tracking; built-in Time Tracking; Dashboards; Whiteboards; Sprints for agile teams; and Forms for intake requests. An AI layer called Brain is embedded throughout the workspace, offering writing assistance, summarization, automated workflows, and autonomous AI agents that can execute multi-step tasks. Over 1,000 integrations connect ClickUp to tools like Google Workspace, Slack, GitHub, and Salesforce. A free plan is available with unlimited tasks and members. Support is provided around the clock via live chat and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/a05e90757d45fd56faa93611eb55814d/clickup.png","url":"https://www.softwareadvice.co.nz/software/123064/clickup","@type":"ListItem"},{"name":"Confluence","position":10,"description":"Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.\n\nWith Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboards, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary.\n\nConfluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows.\n\nAutomations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.softwareadvice.co.nz/software/430492/confluence","@type":"ListItem"},{"name":"Freshdesk","position":11,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"Notion","position":12,"description":"Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export.\n\nDeployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies.\n\nNotion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.softwareadvice.co.nz/software/123247/notion-remote-work","@type":"ListItem"},{"name":"Zoho Desk","position":13,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.co.nz/software/393877/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":14,"description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@type":"ListItem"},{"name":"Odoo","position":15,"description":"Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of companies of all sizes. It offers a wide range of integrated apps that cover various business functions, from CRM and sales to inventory and accounting. One of the standout features of Odoo is its modular architecture, which allows businesses to start with a few apps and add more as needed. This scalability ensures that the platform can grow with the business, providing a seamless experience across different business functions.\n\nThe Customer Relationship Management (CRM) module helps businesses manage leads, opportunities, and customer interactions efficiently. It includes a visual sales pipeline that aids sales teams in tracking progress and managing their sales activities effectively. In terms of sales and invoicing, Odoo allows businesses to create and send professional quotations quickly. The platform supports automated invoicing, recurring invoices, and payment follow-ups, streamlining the billing process.\n\nOdoo's inventory management capabilities are robust, offering real-time tracking to help businesses maintain optimal stock levels and reduce waste. The platform includes advanced warehouse management features such as multi-warehouse support, barcode scanning, and automated replenishment. In the realm of accounting and finance, Odoo automates various tasks including bank reconciliation, expense tracking, and financial reporting. It also supports multi-currency transactions, making it suitable for businesses with international operations.\n\nThe Human Resources (HR) module helps businesses manage employee information, attendance, and leave requests. It also includes recruitment tools that streamline the hiring process, from job postings to candidate evaluation. For project management, Odoo allows businesses to create and assign tasks, set deadlines, and track progress. The platform includes collaboration tools such as document sharing and team messaging, enhancing team productivity.\n\nOdoo's e-commerce capabilities are extensive, providing tools to create and manage an online store, including product catalog management, payment processing, and order fulfillment. The e-commerce app integrates seamlessly with other Odoo apps, such as inventory and accounting, ensuring a unified business process. In terms of marketing, Odoo includes email marketing tools that help businesses create and send targeted email campaigns. It also supports social media integration, allowing businesses to manage their social media presence from within the platform.\n\nThe manufacturing module in Odoo helps businesses plan and manage their production processes, including work orders and bill of materials. It includes quality control features that help ensure product quality and compliance with industry standards. Reporting and analytics are also strong points of Odoo, offering customizable reporting tools that help businesses analyze key metrics and make data-driven decisions. The platform includes intuitive dashboards that offer real-time insights into business performance.\n\nOdoo allows for extensive customization and development, enabling businesses to develop custom modules to meet their specific needs, leveraging the platform's open-source nature. It also offers API access for integration with third-party applications and services. The platform can be deployed either in the cloud or on-premise, providing flexibility based on business preferences and requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.softwareadvice.co.nz/software/77019/odoo-pos","@type":"ListItem"},{"name":"Bitrix24","position":16,"description":"Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, travel, marketing, and other industries manage CRM, projects, communication, HR, and automation in one place. It serves organizations of all sizes, from solo operators and small startups to large enterprises with thousands of users, including nonprofits.\n\nThe software is available as a cloud-based solution accessible via web browser, desktop, and mobile apps, with a self-hosted on-premises edition for organizations requiring local control.\n\nCore features include a full CRM with pipelines, sales automation, and an omnichannel contact center that pulls messages from WhatsApp, Instagram, live chat, email, and telephony into one inbox. Task and project management tools include Kanban boards, Gantt charts, and Scrum. Teams can communicate via chat, video conferencing, and shared documents with real-time co-editing. Additional tools cover HR management, email and SMS marketing, a no-code website builder, and workflow automation. An AI assistant helps generate content, transcribe calls, score leads, and guide onboarding.\n\nSupport is available through a knowledge base, community forums, and online resources. A free plan for unlimited users makes Bitrix24 accessible to teams at any stage.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.softwareadvice.co.nz/software/128326/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":17,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.co.nz/software/83835/engagebay","@type":"ListItem"},{"name":"TeamSupport","position":18,"description":"TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and healthcare businesses of all sizes. Designed for teams that manage complex, account-based relationships, TeamSupport helps companies track issues, collaborate internally, and deliver consistent support across multiple contacts and organizations. Core features include a shared ticket inbox, customer and contact management, product-based ticket tracking, customer health scoring, and built-in reporting. Teams can link tickets to specific accounts or products, making it easier to spot recurring issues and prioritize high-value customers. A customer-facing portal lets end users submit and monitor their own tickets without contacting support directly. TeamSupport is deployed via the cloud, so no installation is required. Support is available through email, phone, live chat, and an online knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.softwareadvice.co.nz/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":19,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.co.nz/software/363691/service-cloud","@type":"ListItem"},{"name":"Freshservice","position":20,"description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":21,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@type":"ListItem"},{"name":"Apptivo","position":22,"description":"Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management. Apptivo’s customer relationship management (CRM) applications provide modules for contact management, lead management, opportunity management and customer service ticket management. Marketing applications include campaign management, lead segmentation and loyalty management. Businesses can select necessary applications and omit applications they do not need.\n\nOther applications include expense reports, license and insurance tracking, sales planning and territory management, cash management and budgeting. Users can access Google app integrations for Drive, Calendar and Tasks, and mobile apps are also available. Pricing is per user per month, billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.softwareadvice.co.nz/software/215896/apptivo","@type":"ListItem"},{"name":"Guru","position":23,"description":"Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, healthcare, financial services, retail, manufacturing, education, and other industries structure, verify, and distribute company knowledge across teams and AI tools.\n\nThe software is cloud-based, accessible via a web application, browser extension (Chrome and Edge), Slack, Microsoft Teams, mobile app, and AWS Marketplace.\n\nCore features include AI-powered Knowledge Agents that deliver cited, permission-aware answers inside Slack, Teams, and browsers; Auto-Documentation that drafts content from meetings and tickets for expert review; and Quality Automation that handles the majority of content verification without manual effort. Duplicate and Conflict Detection identifies redundant content across connected sources. Proactive Knowledge Delivery surfaces relevant answers before users ask. Guru connects to 100-plus enterprise tools including Salesforce, Zendesk, Confluence, SharePoint, Google Drive, Jira, and GitHub, and can power external AI assistants via its MCP API.\n\nOrganizations managing compliance across regulated industries benefit from centralized permissions enforcement, audit trails, SOC 2 Type II certification, and GDPR and HIPAA crosswalks.\n\nSupport is available via a knowledge base, with additional options through the vendor's support channels.","image":"https://images.g2crowd.com/uploads/product/image/911354aa9fcdd7280a5bf61aee42fc72/guru.png","url":"https://www.softwareadvice.co.nz/software/103160/guru","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":24,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.co.nz/software/30413/samanage","@type":"ListItem"},{"name":"Agile CRM","position":25,"description":"Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers contact management, telephony tools, appointment scheduling, marketing automation, project management, a landing-page builder and knowledge base functionalities.\n\n\nThe contact management module lets users record and access customer data such as contact information, interaction records, social-media accounts and lead scores. The software also offers email integration, which allows users to sync data with email services including Gmail, Microsoft Exchange and Office 365 and IMAP services.\n\n\nUsers can track website visitors to analyze customer behavior, and marketing automation tools help users create marketing workflows with a drag-and-drop interface. Users can also send automatic reminders based on time and contact options.\n\n\nAgile CRM also includes task management functionality. Users can drag-and-drop tasks in lists, sort tasks, add notes and update task status.\n\n\nSocial media integrations allow users to publish and respond to posts on social channels such as Facebook, LinkedIn and Twitter. Pricing is per user per month. Phone and email support is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.softwareadvice.co.nz/software/6827/agile-crm","@type":"ListItem"}],"numberOfItems":25}
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