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description: Page 8 - Discover the best Online Help Desk Software in New Zealand. Compare top Online Help Desk Software tools with customer reviews, pricing and free demos.
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title: Page 8 - Best Online Help Desk Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Online Help Desk Software

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## Products

1. [USU Knowledge Management](https://www.softwareadvice.co.nz/software/68982/knowledge-center) — 4.8/5 (18 reviews) — Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a centra...
2. [ServoDesk](https://www.softwareadvice.co.nz/software/179890/simplisys-service-desk) — 4.9/5 (18 reviews) — ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for...
3. [YDEA](https://www.softwareadvice.co.nz/software/108435/ydea) — 4.4/5 (17 reviews) — Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer s...
4. [Oracle Cloud CX](https://www.softwareadvice.co.nz/software/1822/rightnow-cx) — 4.3/5 (16 reviews) — For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and...
5. [ScreenSteps](https://www.softwareadvice.co.nz/software/78744/screensteps) — 4.8/5 (16 reviews) — ScreenSteps is a knowledge base management software that helps businesses create, share and access standard operating...
6. [Help Sumo](https://www.softwareadvice.co.nz/software/31157/help-sumo) — 5.0/5 (15 reviews) — Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key he...
7. [Ivanti Neurons for ITSM](https://www.softwareadvice.co.nz/software/405089/ivanti-neurons-for-itsm) — 3.9/5 (15 reviews) — Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from r...
8. [Remedyforce](https://www.softwareadvice.co.nz/software/152479/bmc-remedyforce) — 4.3/5 (15 reviews) — Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge manage...
9. [Virima](https://www.softwareadvice.co.nz/software/269087/virima) — 4.6/5 (15 reviews) — Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets ...
10. [MSP Manager](https://www.softwareadvice.co.nz/software/73692/solarwinds-msp-manager) — 3.9/5 (15 reviews) — MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via...
11. [GovQA](https://www.softwareadvice.co.nz/software/2792/webqa) — 4.4/5 (14 reviews) — GovQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer s...
12. [EV Service Manager](https://www.softwareadvice.co.nz/software/32456/easy-vista) — 3.4/5 (14 reviews) — EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manuf...
13. [C2](https://www.softwareadvice.co.nz/software/337609/c2-atom) — 4.3/5 (14 reviews) — Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboard...
14. [ProProfs Help Desk](https://www.softwareadvice.co.nz/software/420206/proprofs-help-desk) — 4.9/5 (14 reviews) — ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep ...
15. [DeskAlerts](https://www.softwareadvice.co.nz/software/418584/deskalerts) — 4.3/5 (14 reviews) — DeskAlerts is a cloud-based and on-premise solution designed to help small to large enterprises send critical notific...
16. [Capacity](https://www.softwareadvice.co.nz/software/183274/capacity) — 4.5/5 (14 reviews) — Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workfl...
17. [Pega CRM](https://www.softwareadvice.co.nz/software/4045/pega-crm) — 3.9/5 (13 reviews) — Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales,...
18. [everything HelpDesk](https://www.softwareadvice.co.nz/software/1944/grouplink) — 4.3/5 (13 reviews) — everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports....
19. [Oracle Service](https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs) — 4.5/5 (13 reviews) — Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processe...
20. [Universal Knowledge](https://www.softwareadvice.co.nz/software/9176/universalknowledge) — 4.6/5 (13 reviews) — Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the effici...
21. [Enghouse eKMS](https://www.softwareadvice.co.nz/software/2369/smartsupport) — 4.2/5 (12 reviews) — Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solut...
22. [OfficeAmp](https://www.softwareadvice.co.nz/software/74730/office-amp) — 4.2/5 (12 reviews) — Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp ...
23. [ProBusinessTools](https://www.softwareadvice.co.nz/software/154495/prosite) — 4.6/5 (12 reviews) — ProBusinessTools is a cloud-based service management solution suitable for companies of all sizes. ProBusinessTools h...
24. [HelpOnClick](https://www.softwareadvice.co.nz/software/136861/helponclick) — 4.6/5 (12 reviews) — HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-...
25. [Answerbase](https://www.softwareadvice.co.nz/software/3891/answerbase) — 4.7/5 (11 reviews) — Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, ...

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## Related Categories

- [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software)
- [Project Management Software](https://www.softwareadvice.co.nz/directory/4430/project-management/software)

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Administrators can create, monitor and organize several types of contracts or agreements and provide visibility to customers through a self-service portal. Additionally, it offers project management capabilities, which allows supervisors to utilize Gantt charts to plan, track and coordinate activities across projects and tasks. \n\n\nYdea facilitates integration with an in-house ERP application, BusinessCUBE, which helps businesses automatically synchronize leads and customer data including orders, invoices and more. Pricing is available on request and support is extended via online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e709ec3-cb3c-483a-a9e8-09997ab4604b.png","url":"https://www.softwareadvice.co.nz/software/108435/ydea","@type":"ListItem"},{"name":"Oracle Cloud CX","position":4,"description":"For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue.\n\n\nOracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services.\n\n\nMany customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience. \n\n\nWith Oracle Cloud CX, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a271b76-66f2-4ac7-9686-4184eee7fc14.png","url":"https://www.softwareadvice.co.nz/software/1822/rightnow-cx","@type":"ListItem"},{"name":"ScreenSteps","position":5,"description":"ScreenSteps is a knowledge base management software that helps businesses create, share and access standard operating procedures, call flows, troubleshooting guides and other context-sensitive help. Key features include content creation, authoring management, permissions management, content certification, search functionality and notifications.\n\nAdditionally, ScreenSteps lets stakeholders integrate the system with several third-party applications including Zendesk Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fac07a70-f96d-4396-a16c-63531cb2b71b.png","url":"https://www.softwareadvice.co.nz/software/78744/screensteps","@type":"ListItem"},{"name":"Help Sumo","position":6,"description":"Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA) policy management.\n\n\nHelp Sumo’s email ticketing module allows users to reply, change, print and resolve multiple emails at once with triaging and mass action features. Email merging, cloning, splitting and smoothing are also offered. Emails are automatically monitored to determine ticket frequency and question type, which can help users to develop a knowledge base.\n\n\nUsers can build customized FAQs and knowledge bases. Help Sumo tracks the articles clients use, as well as questions that are not answered by available articles. It also offers tools to create a self-service help desk for clients. Users can also document SLAs and distribute them to clients.\n\n\nHelp Sumo is available on a per agent per month basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c7a5680-e063-4638-bf08-493513c7b607.png","url":"https://www.softwareadvice.co.nz/software/31157/help-sumo","@type":"ListItem"},{"name":"Ivanti Neurons for ITSM","position":7,"description":"Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.\n\nAre you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier.\n\nAt an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.\n\nHowever, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software and cloud assets.\n\nThe most sophisticated IT operations can benefit from Ivanti Neurons for ITSM, offering advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7354c289-d09d-46ce-b6f6-9a56333d4cdb.png","url":"https://www.softwareadvice.co.nz/software/405089/ivanti-neurons-for-itsm","@type":"ListItem"},{"name":"Remedyforce","position":8,"description":"Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.\n\n\nRemedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.\n\n\nRemedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e79f467c-92b6-4657-82ff-7da88851661e.jpeg","url":"https://www.softwareadvice.co.nz/software/152479/bmc-remedyforce","@type":"ListItem"},{"name":"Virima","position":9,"description":"Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise data centers, cloud providers, corporate campuses and remote workers. Virima software as a service discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display (ViVID).\n\nVirima's breadth of easy-to-deploy capabilities and out-of-box integrations automates the building and maintenance of a Configuration Management Database (CMDB), enabling improved service, security, risk, and compliance management. The additional IT Asset Management (ITAM) and IT Service Management (ITSM) capabilities of Virima deliver insight and value to mid-market and enterprise clients, enabling them to address many everyday IT operations and security challenges.\n\nTo learn more, visit https://www.virima.com/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40617d48-f54a-4475-ae67-ef6cef9e6c9a.png","url":"https://www.softwareadvice.co.nz/software/269087/virima","@type":"ListItem"},{"name":"MSP Manager","position":10,"description":"MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer names and issues and automatically create tickets from emails using the built-in ticketing system.\n\nMSP Manager lets supervisors generate bulk invoices with details like logged time, expenses, and service items and preview bills for individual clients. It offers various features such as a customer portal, reporting dashboard, technician mobile apps and more. \n\nMSP Manager supports integration with numerous accounting systems including QuickBooks, Xero and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b445a47-5a49-47d0-aaae-e9a7d418aecb.png","url":"https://www.softwareadvice.co.nz/software/73692/solarwinds-msp-manager","@type":"ListItem"},{"name":"GovQA","position":11,"description":"GovQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer service, account management, issue tracking and e-mail management. Employee provisioning allows support departments to manage changes, service and support staff, employees and members. Student tracking module is accessible to both students and administrators and helps them address specific needs of each academic department. Workflow management allows users to route requests to the right staff member, track and assign tasks and create work orders.\n\n\nGovQA provides CustomAnswers module that manages inbound and outbound student communication. It helps users evaluate recruitment strategy and respond to prospective students. The module keeps a record of all the interactions with students and their needs and concerns with an organization\n\n\nGovQA can be used in industries including financial institutions, consumer goods, post-secondary education, construction and healthcare. It integrates with other applications such as sales support systems, financial systems and ERP systems. Pricing is per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1eb11f56-7aea-4b91-9e7c-104b8e62c333.png","url":"https://www.softwareadvice.co.nz/software/2792/webqa","@type":"ListItem"},{"name":"EV Service Manager","position":12,"description":"EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.\n\n\nEasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.\n\n\nWith more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35f1b28f-e68f-4794-baba-19da5f3950d2.png","url":"https://www.softwareadvice.co.nz/software/32456/easy-vista","@type":"ListItem"},{"name":"C2","position":13,"description":"Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets.\n\nC2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system.\n\nWith C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services.\n\nThe platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs.\n\nAutomation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures.\n\nC2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management.\n\nBecause the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system.\n\nDashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement.\n\nBy combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.softwareadvice.co.nz/software/337609/c2-atom","@type":"ListItem"},{"name":"ProProfs Help Desk","position":14,"description":"ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams.\n\n\nKey features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration.\n\n\nProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/582a0861-8c29-49a3-b126-af179facd981.png","url":"https://www.softwareadvice.co.nz/software/420206/proprofs-help-desk","@type":"ListItem"},{"name":"DeskAlerts","position":15,"description":"DeskAlerts is a cloud-based and on-premise solution designed to help small to large enterprises send critical notifications to employees and clients across all corporate devices. It assists users with delivering predefined messages through pop-up notifications and by color-coding based on the level of emergency.\n\n\nFeatures of DeskAlerts include customizable templates, multi-channel delivery, one-click alerts, messaging, virtual mapping and more. It comes with a questionnaire builder, which lets users share custom surveys or polls among staff members and receive immediate feedback to improve employee engagement. Additionally, it helps users utilize scrolling the ticker tool to display high-priority messages as headlines on computer screens.\n\n\nDeskAlerts comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems used for single-sign-on and active directory processes. Pricing is available on annual subscriptions and support is extended via phone, email, documentation and other online measures.\n\nSOC 2 Type II, GDPR, DPF, DPA, and NIST 2.0 compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4bc0d882-e06e-4a98-91bd-53115d152135.png","url":"https://www.softwareadvice.co.nz/software/418584/deskalerts","@type":"ListItem"},{"name":"Capacity","position":16,"description":"Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service.\n\n\nWith Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate  workflows for any sort of tasks from customer service support to new hire on-boarding.\n\n\nCapacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.softwareadvice.co.nz/software/183274/capacity","@type":"ListItem"},{"name":"Pega CRM","position":17,"description":"Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end automation and real-time artificial intelligence capabilities to drive insights around customer engagements.\n\n\nPega CRM's marketing feature provides tools to recognize and analyze customers' behavior and suggest the next best action for each customer. It can capture and connect customer's conversations across multiple channels to anticipate and stimulate their journey. The Sales Media Manager feature helps in identifying possible leads and opportunities within the sales pipeline. The solution supports integration with Outlook, Gmail and other Email service providers to manage emails and schedule meetings from a single interface.\n\n\nPega CRM is suitable for very large companies that need to process high volumes of complex customer inquiries. Due to its BPM-centric, model-based design, Pega CRM is designed to serve industries with frequent changes in high-complexity processes, such as healthcare, insurance and financial services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8e0b03e-8758-42a6-ba65-9f1768f70eef.jpeg","url":"https://www.softwareadvice.co.nz/software/4045/pega-crm","@type":"ListItem"},{"name":"everything HelpDesk","position":18,"description":"everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration.\n\n\neverything HelpDesk’s email and calendar integration feature allows users to schedule appointments, tasks and events on platforms like Microsoft Outlook, GroupWise and SMTP.\n\n\nThe dashboard feature helps users view analyze employee performance against key performance indicators. The help desk ticketing system is functional across various departments including IT, human resources, maintenance and more.\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1544c2e2-9c50-468c-99d8-f7df36f0b053.jpeg","url":"https://www.softwareadvice.co.nz/software/1944/grouplink","@type":"ListItem"},{"name":"Oracle Service","position":19,"description":"Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f482e72-5e4c-48a4-ad9b-0fd87758c7b8.png","url":"https://www.softwareadvice.co.nz/software/28301/oracle-service-cloud-fs","@type":"ListItem"},{"name":"Universal Knowledge","position":20,"description":"Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modules offered include call center, customer service, web self-service, help desk and knowledge management. It provides a multi-deployment option and can be hosted either on cloud or on-premise.\n\n\nAs part of the knowledge management platform, companies can integrate the system with existing knowledge sources, eliminates the need to duplicate or relocate information. It uses a natural language search, so users can ask questions instead of using keywords.\n\n\nThe web self-service module integrates directly with a company website and offers features like automatic FAQ lists, automated query escalation and posting of trending topics. It helps companies reduce operational costs by diverting a large volume of unnecessary customer calls to IVR (interactive voice response). It provides APIs to integrate with CRM, ITSM and Helpdesk applications. Support is offered by email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01213b8a-835d-4d4a-85e6-e4e8f1a0fe27.png","url":"https://www.softwareadvice.co.nz/software/9176/universalknowledge","@type":"ListItem"},{"name":"Enghouse eKMS","position":21,"description":"Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.\n\n\nSmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information.\n\n\nAdditionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow.\n\n\nSupport is offered via phone and email during business hours on weekdays.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.softwareadvice.co.nz/software/2369/smartsupport","@type":"ListItem"},{"name":"OfficeAmp","position":22,"description":"Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp helps office managers and admins manager and run an efficient workplace. OfficeAmp enables employees to use one location for all their questions and requests. Requests tracking includes requests like restocking the pantry, scheduling flights and ordering lunch. OfficeAmp eliminates the need for emails, texts or calls for many types of requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6459f295-4371-4924-87b2-f2b9ee9e3dba.png","url":"https://www.softwareadvice.co.nz/software/74730/office-amp","@type":"ListItem"},{"name":"ProBusinessTools","position":23,"description":"ProBusinessTools is a cloud-based service management solution suitable for companies of all sizes. ProBusinessTools helps streamline the service process, from scheduling and dispatching to managing inventory, technicians, reporting and more.\n\n\nProBusinessTools is suited for a number of industries, including construction, real estate, utilities, hospitality and more. The solution offers a mobile app for on-site technicians.\n\n\nThe system's customer relationship management (CRM) module helps users easily find and track customers. The service scheduling modules have a calendar-based interface that also tracks fleet mileage and distances, which allows dispatchers to send the technician best suited for the job.\n\n\nProBusinessTools maintains all work orders in a single database, offering visibility into open orders, requests, scheduled calls and more.\n\n\nIn addition to managing all inventory, ProBusinessTools tracks both in-house and subcontracted technicians. It offers a recurring billing system, accounting modules and a reporting system that provides more than 100 different reports. There are optional features for credit card processing and software customization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e0e939f-cfc9-4739-9162-2b002aabfc43.png","url":"https://www.softwareadvice.co.nz/software/154495/prosite","@type":"ListItem"},{"name":"HelpOnClick","position":24,"description":"HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers\n\n\nHelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.\n\n\nHelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.\n\n\nHelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa682c4-90b3-45fe-be83-a5bff94ee5d7.png","url":"https://www.softwareadvice.co.nz/software/136861/helponclick","@type":"ListItem"},{"name":"Answerbase","position":25,"description":"Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.\n\n\nAnswerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.\n\n\nAnswerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ac70766-b42d-4edc-8b7d-17b11329336d.png","url":"https://www.softwareadvice.co.nz/software/3891/answerbase","@type":"ListItem"}],"numberOfItems":25}
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