---
description: Page 5 - Discover the best Customer Service Software in New Zealand. Compare top Customer Service Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Page 5 - Best Customer Service Software in New Zealand - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) > [Page 5](https://www.softwareadvice.co.nz/directory/255/customer-service/software?page=5)

# Customer Service Software

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## Products

1. [FluentStream](https://www.softwareadvice.co.nz/software/165406/fluentstream) — 4.6/5 (71 reviews) — FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized busi...
2. [servis.ai](https://www.softwareadvice.co.nz/software/113880/freeagent) — 4.6/5 (71 reviews) — Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organ...
3. [eDesk](https://www.softwareadvice.co.nz/software/163237/xsellco-fusion) — 4.4/5 (71 reviews) — eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their ...
4. [Vonage Contact Center](https://www.softwareadvice.co.nz/software/19631/contactworld-for-sales) — 4.3/5 (70 reviews) — Vonage Contact Center for Salesforce is \#1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchan...
5. [Kavkom](https://www.softwareadvice.co.nz/software/195772/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents ...
6. [Customerly](https://www.softwareadvice.co.nz/software/367881/customerly) — 4.5/5 (70 reviews) — Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Power...
7. [Kenyt AI Agents](https://www.softwareadvice.co.nz/software/242961/kenyt-ai) — 4.5/5 (67 reviews) — Kenyt is a platform that helps businesses improve customer engagement with chatbots and artificial intelligence. The ...
8. [Tracker](https://www.softwareadvice.co.nz/software/27032/phaseware-tracker) — 4.4/5 (66 reviews) — PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients repo...
9. [Upnify CRM](https://www.softwareadvice.co.nz/software/264476/upnify-crm) — 4.8/5 (64 reviews) — Upnify CRM is a customer relationship management solution designed by business leaders for the international market. ...
10. [WalkMe](https://www.softwareadvice.co.nz/software/10398/walkme) — 4.4/5 (63 reviews) — WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience man...
11. [Higher Logic Vanilla](https://www.softwareadvice.co.nz/software/159952/vanilla) — 4.4/5 (63 reviews) — Vanilla is a cloud-based community management solution for consumer goods, financial services, gaming, media and publ...
12. [Chaport](https://www.softwareadvice.co.nz/software/344629/chaport) — 4.9/5 (63 reviews) — Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with...
13. [Giva](https://www.softwareadvice.co.nz/software/61303/giva) — 4.9/5 (57 reviews) — Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboa...
14. [Deepser](https://www.softwareadvice.co.nz/software/426975/deepser) — 4.6/5 (56 reviews) — Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support r...
15. [Froged](https://www.softwareadvice.co.nz/software/180817/froged) — 4.5/5 (56 reviews) — FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and pr...
16. [ProProfs Chat](https://www.softwareadvice.co.nz/software/19787/live2support) — 4.8/5 (53 reviews) — Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both...
17. [Re:amaze](https://www.softwareadvice.co.nz/software/63529/reamaze) — 4.8/5 (53 reviews) — Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert ...
18. [respond.io](https://www.softwareadvice.co.nz/software/66713/rocketbots1) — 4.6/5 (52 reviews) — Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize...
19. [Unless](https://www.softwareadvice.co.nz/software/312230/unless) — 4.7/5 (50 reviews) — AI-powered user experience with Conversational UI provides drop-in components that allow websites and dashboards to i...
20. [AzureDesk](https://www.softwareadvice.co.nz/software/36663/azuredesk) — 4.5/5 (50 reviews) — AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features ...
21. [3CLogic](https://www.softwareadvice.co.nz/software/19735/3clogic-cloud-contact-center) — 4.3/5 (49 reviews) — 3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers....
22. [Vision Helpdesk](https://www.softwareadvice.co.nz/software/27632/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segm...
23. [Sharpen](https://www.softwareadvice.co.nz/software/32009/sharpen) — 4.4/5 (48 reviews) — Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an a...
24. [Heymarket](https://www.softwareadvice.co.nz/software/261595/heymarket) — 4.5/5 (47 reviews) — Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a t...
25. [Dashly](https://www.softwareadvice.co.nz/software/208579/dashly) — 4.7/5 (47 reviews) — Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and ana...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Links

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By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue.\n\nThrough its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.\n\neDesk is also the only customer support solution on the Amazon and Walmart developer councils.\n\nTo meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:\neDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.\nInsights which automatically analyzes support tickets and feedback so brands can make informed business decisions.\nLive Chat and Knowledge base which both enable customers to resolve their queries in real-time.  \nFeedback which automatically sends out targeted review requests to improve your seller ratings.\n\neDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5672f4da-e781-4165-a34b-992ddc8ddbf6.png","url":"https://www.softwareadvice.co.nz/software/163237/xsellco-fusion","@type":"ListItem"},{"name":"Vonage Contact Center","position":4,"description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer \nexperience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.\n\nVonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.\n\nVonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37dbba52-bdb5-4a00-a50b-dc57a7802267.png","url":"https://www.softwareadvice.co.nz/software/19631/contactworld-for-sales","@type":"ListItem"},{"name":"Kavkom","position":5,"description":"Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents in real-time. The application allows telemarketers to manage leads, create and organize contact sheets and set up dialing rates for different telephone numbers.\n\nKavkom Predictive Dialer enables professionals to make manual calls and detect answering machines, faxes and false numbers. It provides a host of features such as an activity dashboard, user management, call recording, analytics, reporting, and more. Additionally, managers can use the application to run campaigns, view the availability of agents and track their performance.\n\nKavkom Predictive Dialer comes with an application programming interface (API), which facilitates integration with various third-party applications such as Salesforce, Dropbox, Click2Call and more. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4926ef8c-c02a-4dae-86a9-085eb1a2484b.png","url":"https://www.softwareadvice.co.nz/software/195772/predictive-dialer-pbx","@type":"ListItem"},{"name":"Customerly","position":6,"description":"Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.\n\nDesigned for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.\n\nSince its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dc0408c-9842-40d7-9760-9b1da51a77e0.png","url":"https://www.softwareadvice.co.nz/software/367881/customerly","@type":"ListItem"},{"name":"Kenyt AI Agents","position":7,"description":"Kenyt is a platform that helps businesses improve customer engagement with chatbots and artificial intelligence. The Kenyt platform provides the opportunity to build conversational interfaces, product suggestions and more.\n\nKenyt features an AI-powered platform that allows companies to deploy bots on their website, allowing visitors to interact with brands in a more natural way. Customers can interact with our chatbots to get help, book an appointment or order a product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2710a782-7630-4953-af72-63a6421ef9c2.png","url":"https://www.softwareadvice.co.nz/software/242961/kenyt-ai","@type":"ListItem"},{"name":"Tracker","position":8,"description":"PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.\n\n\nApplications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.\n\n\nThe client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. \n\n\nUsers can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. \n\n\nTracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.\n\n\nThe solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.\n\n\nPricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a76789e5-9121-4983-81d3-22940b52640d.png","url":"https://www.softwareadvice.co.nz/software/27032/phaseware-tracker","@type":"ListItem"},{"name":"Upnify CRM","position":9,"description":"Upnify CRM is a customer relationship management solution designed by business leaders for the international market. It allows users to track each of your contacts, generating more opportunities that can translate into new business for your company. \n\nUpnify provides tools that simplify activities that impact executive work, saving time and increasing efficiency. Change your management skills with Upnify, standardizing the phases of your business process and making a good impression on your potential customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e773959-b7b5-4014-ba9f-5d64118f4ebe.png","url":"https://www.softwareadvice.co.nz/software/264476/upnify-crm","@type":"ListItem"},{"name":"WalkMe","position":10,"description":"WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites.\n\n\nThe software helps drive customers to specific actions using automated tip balloons as part of the \"Walk-Thrus\" feature. These \"Walk-thrus\" can be played automatically, via a link in an email widget that allows customers to choose specific \"Walk-Thrus,\" or by clicking a button embedded on a user's site. The feature also uses segmentation to change the display based on a client’s role, location and language. Users can also embed content into walkthroughs such as videos, articles and more. \n\n\nWalkMe enables users to customizes the look and feel of its features to adapt to the layout of a user’s site and screen size. The analytics feature allows users to track user interactions with the platform and make modifications to update the way users are guided through the site. The software is integrated with various search engines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cabe1a51-9a3b-43c4-9e09-9d2f630d8e1e.png","url":"https://www.softwareadvice.co.nz/software/10398/walkme","@type":"ListItem"},{"name":"Higher Logic Vanilla","position":11,"description":"Vanilla is a cloud-based community management solution for consumer goods, financial services, gaming, media and publishing and technology. The solution helps organizations engage members, create discussion forums and gather ideas through crowdsourcing.\n\n\nVanilla’s forums module enables users to start and moderate discussions. The module allows members to tag other members, add photos and videos to the discussion, create profiles, enable real-time edits and send private messages. Members can also create their online avatars using different icons.\n\n\nThe solution’s gamification functionality enables users to earn ranks, badges and followers. Also, the functionality enables users to remove spam and abusive content from the discussion on the basis of user reactions.\n\n\nThe platform can be integrated with third-party software such as WordPress, Zendesk, GitHub, Salesforce, MailChimp and HootSuite. Vanilla integrates with social-networking platforms such as Facebook, LinkedIn and Twitter.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5584ef1-e55b-4d36-8ab1-42547cded7a5.jpeg","url":"https://www.softwareadvice.co.nz/software/159952/vanilla","@type":"ListItem"},{"name":"Chaport","position":12,"description":"Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and macOS, a web-app for all browsers, and mobile apps for Android and iOS devices, allowing professionals to chat with website visitors, even from remote locations.\n\nKey features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info with custom fields, visitor behavior, pre-chat form, notifications, read receipts, chat transcripts, and Secure Sockets Layer (SSL) encryption. Chaport helps companies automate sales and support and offer help 24/7, send automated chat invitations to clients and get more leads, transfer chats to team members, and customize the chat widget by adding specific colors, texts, or photos. Additionally, it lets users share files or images with website visitors, quickly resolve queries using saved replies and typing insights, and gain visibility into missed/incoming chat metrics and working hours through real-time reports. Companies can also use Chaport to create a knowledge base for customers and connect it to an FAQ bot that can automatically answer customer questions using the KB articles.\n\nChaport comes with an application programming interface (API) that allows businesses to integrate the platform with third-party systems. It also has Zapier integration that helps companies to connect Chaport to 3,000+ apps without any programming skills. The product is available on monthly and annual subscriptions, and support is extended via live chat, email, and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e47a5712-6b4e-4c96-97a1-a1f801335a5e.png","url":"https://www.softwareadvice.co.nz/software/344629/chaport","@type":"ListItem"},{"name":"Giva","position":13,"description":"Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. \n\n\nGiva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. \n\n\nGiva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5946bb59-c37b-4fc7-9074-bd8eb7d67d6f.png","url":"https://www.softwareadvice.co.nz/software/61303/giva","@type":"ListItem"},{"name":"Deepser","position":14,"description":"Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Service Desk, Flow, CMDB, ITAM, CRM, Project, Service Catalog, Customer Satisfaction, Offers, Warehouse and Inventory Management,  and more. Service Levels, escalation rules, multiple calendars, multi-tenant are just some of the features offered and available in all licensing options. \n\nIt is an essential resource to manage requests addressed to the various offices, keep an inventory of all company resources, manage contracts and relationships with clients and suppliers. Deepser allows rapid implementation and various integrations, thanks to the API. It is convenient and deployed on the cloud and on-premise.  Deeper supports not only IT departments but also serves HR, Sales, Facility and Logistics ones. Thanks to the nature of the platform, it can be used by all industries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.softwareadvice.co.nz/software/426975/deepser","@type":"ListItem"},{"name":"Froged","position":15,"description":"FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. \n\nOur focus is on the entire customer journey from Onboarding and retention to proactive customer support.\n\nWe provide complete customization with our scalable and adaptable technology from -\n* Behavioral segmentation\n* Product Flows\n* Knowledge Base \n* Email campaigns\n* NPS Surveys\n* In-app widget\n* +2k integrations and API\n* Dedicated CS Manager and Dev team","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.softwareadvice.co.nz/software/180817/froged","@type":"ListItem"},{"name":"ProProfs Chat","position":16,"description":"Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes.\n\n\nWith Knowledgebase, users can create content and publish it in a searchable database. They can add tooltips, lightboxes and pop-ups. This system’s content editor includes a toolbar where users can format text and add images, tables and videos. Users with coding experience can also directly edit their sites’ CSS.\n\n\nSites created with Knowledgebase are brandable and have custom domain names. Sites can also be published as PDFs. Users can manage multiple sites, track revision history and import files.\n\n\nKnowledgebase is integrable with ZenDesk, Google Analytics and Live Chat among others. Users can assign roles and permissions in the system. This solution is accessible anytime from anywhere, and it can be accessed from multiple devices including mobile devices.\n\n\nKnowledgebase is priced per month. It was created by ProProfs in 2006.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26c499f9-a244-4f2b-964c-900f3ba82cb2.png","url":"https://www.softwareadvice.co.nz/software/19787/live2support","@type":"ListItem"},{"name":"Re:amaze","position":17,"description":"Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.\n\n\nReamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries.\n\n\nAdditionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered.\n\n\nServices are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9b96508-7096-4abe-863f-49ebc8832b29.png","url":"https://www.softwareadvice.co.nz/software/63529/reamaze","@type":"ListItem"},{"name":"respond.io","position":18,"description":"Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place.\n\nPurpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows.\n\nManage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind.\n\n10,000+ businesses trust respond.io to power conversations that drive real business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c617c3c-b109-4b4d-86f2-a0ff12db5110.png","url":"https://www.softwareadvice.co.nz/software/66713/rocketbots1","@type":"ListItem"},{"name":"Unless","position":19,"description":"AI-powered user experience with Conversational UI provides drop-in components that allow websites and dashboards to interact with users like a human would, without the risks. Enhance websites or dashboards with contextual assistance, leveraging AI-powered chat, tooltips, alert boxes, and more.\n\nIt enables users to resolve customer queries with automated responses using 24/7 personalized dialogue with an AI that has deep knowledge of the business. Improve the performance of the organization with automation and coaching, by making complex information accessible on human terms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/410b1ee9-f3c3-47bb-a224-52c85f4d7c33.png","url":"https://www.softwareadvice.co.nz/software/312230/unless","@type":"ListItem"},{"name":"AzureDesk","position":20,"description":"AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.\n\n\nAzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.\n\n\nThe ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.\n\n\nMonthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f53d139-18ad-4a08-9338-fd8e6bae4c0f.png","url":"https://www.softwareadvice.co.nz/software/36663/azuredesk","@type":"ListItem"},{"name":"3CLogic","position":21,"description":"3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b06aa98-1390-4c93-b017-abba30f11016.png","url":"https://www.softwareadvice.co.nz/software/19735/3clogic-cloud-contact-center","@type":"ListItem"},{"name":"Vision Helpdesk","position":22,"description":"Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.\n\n\nThis software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.\n\n\nBusinesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.\n\n\nUsers can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.\n\n\nVision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.\n\n\nThe solution also comes with a mobile app available for Android, iOS and Windows Phone devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.softwareadvice.co.nz/software/27632/vision-helpdesk","@type":"ListItem"},{"name":"Sharpen","position":23,"description":"Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social within one interface. Out-of-the-box integrations and open REST APIs allow for customizable features.\n\n\nSharpen’s reporting and analytics dashboard offers both real-time and historical data. Users can monitor and report on contact center performance, agent activity and customer interactions.\n\n\nCoaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed and marked using color coded comments. Agents can then review the feedback and directly respond to comments and questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.softwareadvice.co.nz/software/32009/sharpen","@type":"ListItem"},{"name":"Heymarket","position":24,"description":"Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are available for iPhone, Android and desktop web browsers.\n\n\nMultiple team members can share a single phone number for text messaging. Users can send and reply to texts from landline, toll free and VoIP numbers. Messages can include photos, text, and information about contacts such as first names, and users can also schedule meetings and set follow-up reminders.\n\n\nA series of messages can be sent to customers on a set schedule or triggered as part of welcome campaigns, feedback campaign and more. Teams can share contacts, notes, lists and message templates. Chats can also be exported, saved and searched later.\n\n\nPricing is per user per month. Support is offered through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd65184c-e038-49b6-bfc0-bc47a9c9708a.png","url":"https://www.softwareadvice.co.nz/software/261595/heymarket","@type":"ListItem"},{"name":"Dashly","position":25,"description":"Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their performance on a unified platform. Product managers can identify and resolve bottlenecks in the sales funnel, monitor user journeys, build onboarding campaigns for specific segments.\n\nCustomer executives can quickly respond to clients' requests, answer queries using the built-in knowledge base and launch NPS campaigns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6de99bc8-fb48-42e8-93d9-cd680942a976.png","url":"https://www.softwareadvice.co.nz/software/208579/dashly","@type":"ListItem"}],"numberOfItems":25}
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