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description: Page 11 - Discover the best Customer Service Software in New Zealand. Compare top Customer Service Software tools with customer reviews, pricing and free demos.
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title: Page 11 - Best Customer Service Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Customer Service Software

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## Products

1. [Kiamo](https://www.softwareadvice.co.nz/software/244884/kiamo) — 4.2/5 (11 reviews) — Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Cust...
2. [Maqsam](https://www.softwareadvice.co.nz/software/521118/Maqsam) — 4.5/5 (11 reviews) — Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries suc...
3. [RenewityRMA](https://www.softwareadvice.co.nz/software/326110/renewityrma) — 4.9/5 (10 reviews) — RenewityRMA is a return merchandise automation (RMA) solution that helps businesses define and implement processes fo...
4. [Inxide](https://www.softwareadvice.co.nz/software/325742/inx-app) — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...
5. [InfiniTalk](https://www.softwareadvice.co.nz/software/358385/infinitalk) — 4.5/5 (10 reviews) — InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text ...
6. [Glance](https://www.softwareadvice.co.nz/software/342419/glance-screen-sharing) — 4.3/5 (10 reviews) — Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ens...
7. [Social Intents](https://www.softwareadvice.co.nz/software/190003/social-intents) — 4.7/5 (10 reviews) — Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesse...
8. [Enterprise Bot](https://www.softwareadvice.co.nz/software/338815/chatbot2go) — 4.5/5 (10 reviews) — Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they des...
9. [Help Lightning](https://www.softwareadvice.co.nz/software/240221/help-lightning) — 5.0/5 (10 reviews) — Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-b...
10. [Startly](https://www.softwareadvice.co.nz/software/350903/startly) — 4.4/5 (10 reviews) — Startly is a fully integrated service management platform that combines IT Service Management (ITSM), Professional Se...
11. [Confides](https://www.softwareadvice.co.nz/software/355971/incognitodesk) — 4.7/5 (10 reviews) — IncognitoDesk is a cloud-based solution that helps businesses integrate and unify multiple messaging accounts on a si...
12. [Richpanel](https://www.softwareadvice.co.nz/software/255717/richpanel) — 4.9/5 (10 reviews) — Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. ...
13. [Verloop](https://www.softwareadvice.co.nz/software/178294/verloop) — 4.7/5 (10 reviews) — Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling bran...
14. [Sunrise ITSM](https://www.softwareadvice.co.nz/software/324312/sunrise-itsm) — 4.4/5 (10 reviews) — With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your org...
15. [LiveCaller](https://www.softwareadvice.co.nz/software/370389/livecaller) — 4.8/5 (10 reviews) — LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, mess...
16. [Dowork.ai](https://www.softwareadvice.co.nz/software/438148/dowork-ai) — 4.4/5 (10 reviews) — Dowork.ai is a project estimation and tracking tool that is suitable for both agencies and enterprises. This solution...
17. [Velaro](https://www.softwareadvice.co.nz/software/160198/velaro) — 3.9/5 (9 reviews) — Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single wor...
18. [Prompt.io](https://www.softwareadvice.co.nz/software/171910/chatbox) — 4.0/5 (9 reviews) — Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, F...
19. [Ticker](https://www.softwareadvice.co.nz/software/363106/ticker) — 4.7/5 (9 reviews) — Forget about using different Apps to chat with your customers. Centralize everything with Ticker\! Improve your compan...
20. [Steam-connect](https://www.softwareadvice.co.nz/software/375575/steam-connect) — 4.9/5 (9 reviews) — Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solu...
21. [Moveo.AI](https://www.softwareadvice.co.nz/software/366930/moveo-ai) — 5.0/5 (9 reviews) — Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade plat...
22. [Diabolocom](https://www.softwareadvice.co.nz/software/434339/diabolocom) — 4.9/5 (9 reviews) — Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunic...
23. [Surfboard](https://www.softwareadvice.co.nz/software/380072/surfboard) — 4.6/5 (9 reviews) — Surfboard is a scheduling \& shift planning software platform for customer support teams. Forecasting, shift plann...
24. [Upsy](https://www.softwareadvice.co.nz/software/500744/Upsy-Shopping-Helper) — 3.7/5 (9 reviews) — Upsy is a cloud-based and AI-enabled shopping assistant for small and midsize enterprises across the retail industry....
25. [Khoros Care](https://www.softwareadvice.co.nz/software/97973/khoros-care) — 4.8/5 (8 reviews) — Khoros Care is a social media marketing solution that helps businesses streamline client interactions across various ...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Links

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Administrators can provide role-based data access permissions to users by creating custom views related to the RMA process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c8f4338-2d85-4845-97ca-2baad59d62e2.png","url":"https://www.softwareadvice.co.nz/software/326110/renewityrma","@type":"ListItem"},{"name":"Inxide","position":4,"description":"Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.\nThe platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.\nThe platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.\nThe quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.\nThe Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.\nEach interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.\nThe Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.softwareadvice.co.nz/software/325742/inx-app","@type":"ListItem"},{"name":"InfiniTalk","position":5,"description":"InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text analysis and more. It is a call center that provides cloud services and on-premises functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6e89f969-85ec-46f8-8ea9-9360ef526af0.png","url":"https://www.softwareadvice.co.nz/software/358385/infinitalk","@type":"ListItem"},{"name":"Glance","position":6,"description":"Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/70ea300e-135d-4bdc-8e36-0604e9b13591.jpeg","url":"https://www.softwareadvice.co.nz/software/342419/glance-screen-sharing","@type":"ListItem"},{"name":"Social Intents","position":7,"description":"Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesses interact and engage with website visitors using live chat, chatbots, chat widgets, canned responses and more. Professionals can display customizable calls to action (CTAs) on websites for visitors to sign-up or share content across social media platforms before exiting.\n\nCreate ChatGPT powered chatbots trained on your own website data.  Then escalate chats from AI to humans as needed.\n\nImprove customer service and reduce support costs with hybrid AI + Human chat support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/866fe016-2f1b-4abe-8fb0-7c981828d157.png","url":"https://www.softwareadvice.co.nz/software/190003/social-intents","@type":"ListItem"},{"name":"Enterprise Bot","position":8,"description":"Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they deserve. We understand the importance of providing seamless customer support across multiple channels, which is why we have created a suite of tools that integrate with your existing platforms to streamline communication and ensure faster incident resolution. Some of the well-known companies that have achieved automation and cost savings through our services include DHL, Generali, SIX (Swiss stock exchange), SwissQuote, SBB, NS, and Esprit with our services powering 27% of the EU rail industry and over 22% of the Swiss Healthcare industry.\n\nYou can choose from a multitude of features that you can activate individually or simultaneously to your enterprise needs including:\n• Live-chat\n• Co-browsing\n• Chat bot\n• Voice bot\n• Email bot\n• Low code process automation\nWe integrate into platforms such as Genesys, Salesforce, BMC, TopDesk, Freshdesk, Zendesk, and more to ensure that we can help you on whichever platform you choose. In addition, our chatbot can be added to your website, while our voice bot can be seamlessly integrated into your call center. You can also leverage our Email response automation tool that works with Outlook or Gmail.\nOne of the advantages of our Omnichannel CX Support Suite is the ability to provide personalized interaction for each customer. By utilizing real-time customer data and leveraging NLP and Meta-Learning, EBCx ensures that your customers can interact with your organization in the way they prefer. With Enterprise Bot's EBCX, you can have a unified view of your customer journey across channels. No more separate logins or generating multiple reports, our comprehensive reports will give you a real picture of every channel utilization.\nTechnology: Our deep learning framework and various AI models, including ChatGPT and GPT3 are available to power your automation journey.\nJoin the many businesses already using Enterprise Bot's Omnichannel CX Support Suite to improve their customer support experience.\n\nInterested in Enterprise Bot's suite of products and want to know more about our case studies? Don't hesitate to contact us at sales@enterprisebot.ai, and we'll be delighted to guide you on how our services can revolutionize your contact center and fulfill your AI and automation requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3f7a226-7be8-4ebf-841c-f2660e285314.png","url":"https://www.softwareadvice.co.nz/software/338815/chatbot2go","@type":"ListItem"},{"name":"Help Lightning","position":9,"description":"Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. \n\nThe company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. \n\nHelp Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. \n\nIt provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. \n\nWith Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.\n\nAbout Remote Visual Assistance Software: \n\nRemote Visual Assistance (RVA) Software has become the new expectation for service delivery within the Aftermarket Service Industry (i .e ., field service, call center, technical support) . COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance software has been around for\nmany years before COVID. \n\nAt first, many companies were slow to deploy this type of solution. It was just not a priority since their customers valued and expected onsite service . The realities of COVID-19, which brought health and safety concerns, limited and in some cases prevented companies from dispatching field service personnel to their customers’ sites. \n\nThese obstacles forced field service leaders to consider remote assistance software as a preferred, or at least alternative, model for onsite service.\n\nThe ability to deliver guided troubleshooting and remote assistance to customers and field engineers through remote visual assistance software has become the standard tool for providing remote support. \n\nThe best remote visual assistance software incorporates augmented reality features, including merged reality and 3D annotation, along with video collaboration tools to create a virtual environment where the receiver and provider of support can communicate instantly, on-demand, and in real-time.\n\nService organizations, call centers and manufacturers across a variety of industries rely on Help Lightning’s remote visual assistance software to improve first-time fix rates, extend their workforce capacity, and improve customer satisfaction. \n\nUsing Help Lightning on an existing mobile device or a web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side. \n\nWith Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away.\n\nLearn more at helplightning.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ddea1fa4-9644-4c47-820d-db53d742c16b.png","url":"https://www.softwareadvice.co.nz/software/240221/help-lightning","@type":"ListItem"},{"name":"Startly","position":10,"description":"Startly is a fully integrated service management platform that combines IT Service Management (ITSM), Professional Services Automation (PSA®), and Time & Expense. This solution allows you to track time, expenses, manage projects, help desk and ticketing, change/asset management, invoicing and billing in a single place. Designed with ease-of-use in mind, Startly’s intuitive interface makes it easy for the users of your organization to enter their time and expenses. And with its powerful mobile companion app, there has never been an easier way to make sure everyone is submitting their time and expenses on time","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65b2f135-638e-4732-b6eb-bbbc86cc582b.jpeg","url":"https://www.softwareadvice.co.nz/software/350903/startly","@type":"ListItem"},{"name":"Confides","position":11,"description":"IncognitoDesk is a cloud-based solution that helps businesses integrate and unify multiple messaging accounts on a single platform. Professionals can respond to clients' queries in real-time and ensure compliance with several regulatory standards.\n\nIncognito Desk allows businesses to annotate interactions with clients and archive them for retrieval in the future. The platform integrates with various applications including Facebook Messenger, WhatsApp and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb78fef-d693-4f78-8954-ca418301d057.png","url":"https://www.softwareadvice.co.nz/software/355971/incognitodesk","@type":"ListItem"},{"name":"Richpanel","position":12,"description":"Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. Richpanel caters to midsize and enterprise companies across various industries.\n\nRichpanel offers a self-service customer portal, help desk software, and integrations with over 30 platforms. It uses AI to automatically handle repetitive support tasks and route customer requests to the appropriate agent. Support is available through phone, email, chat, social media, and in-app messaging.  \n\nRichpanel is deployed as a cloud-based software as a service and offers 24/7 customer support. Implementation takes around 2 to 4 weeks, and training is provided for admins and support agents. Richpanel aims to streamline the customer service experience through automation and a centralized workspace for agents and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f415f59b-60bb-4d31-99b2-d6a015c5e610.png","url":"https://www.softwareadvice.co.nz/software/255717/richpanel","@type":"ListItem"},{"name":"Verloop","position":13,"description":"Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art conversational AI enables brands to securely scale support, reduce operational expenses, and gain complete visibility into customer interactions. By leveraging machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and automated insights for quality assurance.\n\nWith 24x7, instant, real-time support across channels like Web, App, Messenger, Instagram, Viber, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Our Voice and Chat AI, trained on over 3 million queries, understands customer intent and context with more than 80% precision, ensuring accurate, effective support. Complex queries are seamlessly transferred to online agents best equipped to handle them, optimizing the support process and enhancing user satisfaction.\n\nVerloop.io is designed to assist agents in reducing first response times, lowering average handling times, and delivering more contextual and personalized responses, significantly improving efficiency. Trusted by over 5,000 businesses, including Nykaa, ADIB, RakBank, Kanmo Group, and Decathlon, Verloop.io’s omnichannel and multilingual automation handles over 100 million unique users, achieving a 90%+ support query deflection rate.\nOur voice and chat AI is trained on more than 3M queries and can understand intent and context of customer queries with more than 80% precision. For complex questions, the AI seamlessly hands over the query to an online agent who is best equipped to handle the chat. \n\nTo further enhance customer experience, Verloop.io integrates with over 100 tools, including CRMs, ticketing systems (like HubSpot, Freshdesk, and Zendesk), marketing and sales automation platforms (Clevertap, Webengage, Leadfeeder, Capillary), payment gateways (Razorpay, CCAvenue, Xendit), and e-commerce portals (Shopify, Magento). This broad integration enables a unified and superior support experience across customer touchpoints.\n\nIdeal for businesses across industries and geographies, Verloop.io helps brands build strong customer relationships through contextual, personalised conversations that elevate engagement and satisfaction at every customer touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0435d1fe-c567-43b1-9ed0-14ed4a4af786.png","url":"https://www.softwareadvice.co.nz/software/178294/verloop","@type":"ListItem"},{"name":"Sunrise ITSM","position":14,"description":"With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes.\n\nAs a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market.\n\nWe are service desk specialists! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45a5df46-5eae-4d83-9177-072311a9d01f.png","url":"https://www.softwareadvice.co.nz/software/324312/sunrise-itsm","@type":"ListItem"},{"name":"LiveCaller","position":15,"description":"LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients' contact details in a centralized repository and monitor live conversations on a unified platform.\n\n\nKey features of LiveCaller include analytics, queue management, canned responses, user groups and role-based permissions. Managers can gain insights into customer satisfaction rates, key performance indicators (KPIs) and average response time, among other metrics on a cloud-based dashboard. Additionally, agents can access received messages in a collaborative inbox and utilize co-browsing capabilities to respond to clients' queries in real-time.\n\n\nLiveCaller integrates with third-party communication channels including Facebook Messenger, Viber and Telegram. The product is available on monthly or annual subscriptions and support is extended via phone, email, community forums and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16977cd8-16a4-4c41-ad78-7f0c067d3e1f.png","url":"https://www.softwareadvice.co.nz/software/370389/livecaller","@type":"ListItem"},{"name":"Dowork.ai","position":16,"description":"Dowork.ai is a project estimation and tracking tool that is suitable for both agencies and enterprises. This solution comes with Gantt charts, project status boards, team or department section, and more. Dowork.ai allows for estimating a new project at the initial stage of project planning and execution and sharing project estimates with stakeholders in terms of timelines, costs, and resources needed to complete the project. The solution integrates with Jira as well as Slack, Asana, and pretty much any tool that project managers and CEOs are using. Dowork.ai is suitable for marketing agencies, marketing departments in enterprises, as well as software development outsourcing companies, creative agencies, design agencies, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5a3b641-9c48-4f60-8076-47dd703b07e2.png","url":"https://www.softwareadvice.co.nz/software/438148/dowork-ai","@type":"ListItem"},{"name":"Velaro","position":17,"description":"Connect with customers instantly across live chat, AI chatbots, SMS, messaging apps, and voice, all from a single workspace. Velaro helps you resolve issues faster, capture more leads, and deliver consistent service across every channel without juggling multiple tools. From the first touch to long-term loyalty, you can manage every conversation, track progress, and create customer journeys that match how your business works.\n\n- AI Chatbots and Hybrid Automation: \nGive customers immediate answers with AI chatbots trained on your business content, including documents, URLs, and knowledge base articles. Conversational chatbots can handle open-ended questions or follow structured workflows for tasks like order tracking, appointment scheduling, or troubleshooting. In the same conversation, customers can move from AI bot to a live agent without losing context. This hybrid approach helps you automate where it makes sense, while keeping human support available for more complex needs.\n\n- Workflow Builder: \nPlan and automate customer journeys with Velaro’s visual workflow builder. Map out steps, set conditions, trigger actions, and create automation logic without coding. From lead capture to follow-ups, you can customize every step of the process to match how your business runs.\n\n- Unified Inbox for All Channels: \nManage conversations from chat, SMS, WhatsApp, Messenger, and IVR in one centralized inbox. Agents see full contact details, conversation history, and related records in the same view, so they always have the context they need. AI writing assistance helps craft consistent, accurate replies quickly, while automation rules route messages to the right person.\n\n- Messaging, Voice, and Surveys:\nSend and receive messages through SMS and apps like WhatsApp and Messenger. Handle inbound voice requests through IVR and easily set up pre-chat and post-chat surveys to gather customer feedback or collect key details.\n\nKey Features\n\t• Automated conversation routing and agent transfers\n\t• Specialized AI agents trained for specific topics\n\t• Suggested replies and questions to improve conversation flow\n\t• Lead qualification based on visitor behavior or responses\n\t• Custom cards and widgets for the chatbot welcome screen\n\t• Ticketing and case management for high-priority issues\n\t• Contact management with full interaction history\n\t• Performance insights to track chat, agent, and bot metrics\n\t\n- CRM Integrations and API Access:\nVelaro connects with the tools you already use, including NetSuite, Microsoft Dynamics, and other popular CRMs. You can sync customer data automatically, trigger updates, and manage follow-ups without manual entry. Open API access provides flexibility for custom connections.\n\n- Security and Compliance:\nDesigned for businesses that take data security seriously, Velaro includes encryption, role-based access control, and compliance-ready features for regulated industries.\n\n- Built for teams of all sizes: \nFrom small support teams to enterprise contact centers,  Velaro adapts to the way you work. Give customers faster answers, keep every interaction connected, and create service experiences that keep them coming back.\n\nTurn conversations into better experiences, all in one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6c33f5f-2f34-49c2-8261-e4543753bee7.png","url":"https://www.softwareadvice.co.nz/software/160198/velaro","@type":"ListItem"},{"name":"Prompt.io","position":18,"description":"Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels.\n\n\nPrompt.io offers integration with different customer relationship management (CRM) solutions such as Salesforce and Oracle Service Cloud, which allows users to connect with their customers and prospects from within the solution itself. Users can also personalize messages using customer data such as name, age and address fields in the message.\n\n\nPrompt.io features phone assist, which allows users to request information from the customers using SMS and provides agents with customers’ information at the start of the call. Users can also create and send quotes and follow-up with their customers.\n\n\nPrompt.io offers subscription pricing and is available in three different pricing plans: Starter, Pro and Enterprise, based on the number of users and interactives. The vendor offers online support to customers during regular business hours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e2bcd50-3953-479b-b9dc-af31ff407002.jpeg","url":"https://www.softwareadvice.co.nz/software/171910/chatbox","@type":"ListItem"},{"name":"Ticker","position":19,"description":"Forget about using different Apps to chat with your customers. Centralize everything with Ticker!\n\nImprove your company's communication with our omnichannel platform. Manage your customers, tickets, products, sales and more. Ideally for business of customer support, marketing and sales.\n\nUnify chats from WhatsApp, Instagram, Messenger and more into a single conversation thread. Get a 360 view of your customers without missing a thing.\n\nCreate chatbots for all your channels quickly. Make them for different days and time ranges so that they respond in all situations. Also, integrate the chatbot's intentions with your CRM so you can automate your conversations.\n\nCompanies can integrate Ticker with differents CRM as Salesforce, HubSpot and more. We have a powerfull API and webservices structures that made easy the automation of your conversations for differents scenarios.\n\nDesign and create WhatsApp broadcast campaigns to contact more users in less time. Check the progress in real time and download relevant information.\n\nSupervise the work of your agents with online dashboards and reports, also look their interactions with your clients in real time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de8f1cf5-499a-45aa-80c8-bb4fe832318e.jpeg","url":"https://www.softwareadvice.co.nz/software/363106/ticker","@type":"ListItem"},{"name":"Steam-connect","position":20,"description":"Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers.\n\nThere is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection.\n\nWe are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing.\n\nWith that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts.\n\nA solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam.\n\nThis way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution.\n\nWith Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track.\n\nOur conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. And best of all; you only pay for what you use .\n\nCustomer contact on all channels:\nContact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Fortunately, there is Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all.\n\nCustomer contact where and when you want:\nYou can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you.\n\nFor every company with customer contact:\nA wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e89903a-fbd5-430e-8c21-3dfd6df907a0.png","url":"https://www.softwareadvice.co.nz/software/375575/steam-connect","@type":"ListItem"},{"name":"Moveo.AI","position":21,"description":"Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language Models (LLMs), redefines data processing, enabling the automation of a wide array of business processes.\nAt the core of Moveo's capabilities are our proprietary LLMs, ensuring unparalleled data security and reliability. Hosted privately, these LLMs are finely tuned specifically for business conversations, surpassing third-party models like GPT-4. With an impressive 99% uptime, Moveo.AI guarantees uninterrupted and secure interactions, prioritizing the confidentiality of your data.\n\nSupporting 21 languages, the platform facilitates human-like conversations globally. The NLP chatbots excel in accurately predicting intents, identifying inaccuracies, and delivering hyper-personalized experiences.\n\nThe platform's self-learning capabilities are powered by deep learning algorithms, continuously improving by leveraging insights from past interactions. Moveo's virtual agents optimize intent recognition, propose new intents through training phrases, and fine-tune performance using data from existing sources, ensuring ongoing enhancement in addressing customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/319d504f-91f4-415f-911a-1352c87df64e.jpeg","url":"https://www.softwareadvice.co.nz/software/366930/moveo-ai","@type":"ListItem"},{"name":"Diabolocom","position":22,"description":"Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunications, insurance, banking, and market research industries.\n\nThe software has key features like IVR for interactive voice response, ACD for automatic call distribution, web call back, and contact center functionalities. The IVR feature provides call routing and self-service options for callers. The ACD feature distributes incoming calls to available agents. The web call-back feature allows customers to request a callback from the call center. The contact center software handles inbound and outbound calls, call monitoring, and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1837e969-0a66-42d4-bc83-efa051684351.png","url":"https://www.softwareadvice.co.nz/software/434339/diabolocom","@type":"ListItem"},{"name":"Surfboard","position":23,"description":"Surfboard is a scheduling & shift planning software platform for customer support teams. \n\nForecasting, shift planning, scheduling, one-click integrations and communication.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9457ac8-a5b7-49e9-8152-8abb22336b30.png","url":"https://www.softwareadvice.co.nz/software/380072/surfboard","@type":"ListItem"},{"name":"Upsy","position":24,"description":"Upsy is a cloud-based and AI-enabled shopping assistant for small and midsize enterprises across the retail industry. The platform helps optimize sales, conversion rate and average order value. It also helps automate customer service through FAQs and chatbots. \n\nUpsy helps retailers manage their eCommerce websites and online customers. It enables customers and shoppers to choose the right pick. The tool also helps notify customers about the latest deals and suggest the best product matches.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cf1d7ae6-0f02-4b6f-9f44-6ee3107837d2.png","url":"https://www.softwareadvice.co.nz/software/500744/Upsy-Shopping-Helper","@type":"ListItem"},{"name":"Khoros Care","position":25,"description":"Khoros Care is a social media marketing solution that helps businesses streamline client interactions across various communication channels such as messaging, web chat, social media and peer-to-peer communities. It enables customer service agents to view, engage and resolve clients' queries on a centralized platform.\n\n\nUsing Khoros Care's advanced workflows, enterprises can automatically tag, prioritize and route incoming requests to available executives. Administrators can authenticate the identity of customers and secure confidential information via data encryption. Additionally, it allows managers to generate analytical reports and receive automated notifications regarding staff members via email, desktop or mobile alerts.\n\n\nKhoros Care facilitates integration with various third-party CRM applications such as Zendesk, Microsoft Dynamics, Salesforce and more. Users can create personalized profiles for clients with information such as interests, influence, tags and internal notes. Pricing is available on request and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b2de2fe0-737b-4291-b6d0-f4030a4a93e8.png","url":"https://www.softwareadvice.co.nz/software/97973/khoros-care","@type":"ListItem"}],"numberOfItems":25}
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