---
description: Page 10 - Discover the best Customer Service Software in New Zealand. Compare top Customer Service Software tools with customer reviews, pricing and free demos.
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title: Page 10 - Best Customer Service Software in New Zealand - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) > [Page 10](https://www.softwareadvice.co.nz/directory/255/customer-service/software?page=10)

# Customer Service Software

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Page: 10 / 18\
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## Products

1. [ControlHippo](https://www.softwareadvice.co.nz/software/436905/controlhippo) — 4.5/5 (13 reviews) — ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp...
2. [TRIFFT](https://www.softwareadvice.co.nz/software/366388/trifft) — 4.9/5 (13 reviews) — TRIFFT delivers enterprise-grade loyalty to retailers with a ready-to-roll-out toolkit. It includes a built-in CRM, r...
3. [CA Service Desk Manager](https://www.softwareadvice.co.nz/software/410996/ca-service-desk-manager) — 3.5/5 (13 reviews) — CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change ...
4. [VirtlX](https://www.softwareadvice.co.nz/software/347283/virtlx-reflect) — 4.8/5 (13 reviews) — VirtlX is a cloud-based, AI-assisted solution designed to assist businesses of all sizes to understand customer senti...
5. [Intalk.io](https://www.softwareadvice.co.nz/software/244062/intalk-io) — 4.1/5 (13 reviews) — intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service,...
6. [RingCentral Engage Digital](https://www.softwareadvice.co.nz/software/54233/ringcentral-engage-digital) — 4.8/5 (13 reviews) — RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized ser...
7. [Surfly](https://www.softwareadvice.co.nz/software/345655/surfly) — 4.7/5 (13 reviews) — Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel as ...
8. [LeadDesk](https://www.softwareadvice.co.nz/software/450657/LeadDesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. T...
9. [Enghouse eKMS](https://www.softwareadvice.co.nz/software/2369/smartsupport) — 4.2/5 (12 reviews) — Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solut...
10. [Customer Communities](https://www.softwareadvice.co.nz/software/137935/insided) — 4.3/5 (12 reviews) — Gainsight Digital Hub is a powerful centralized destination that brings your customers, resources, and products toget...
11. [Stonly](https://www.softwareadvice.co.nz/software/341331/stonly) — 4.3/5 (12 reviews) — Stonly is a platform for customer service that delivers knowledge when and where people need it. That means it gets u...
12. [Lumoa](https://www.softwareadvice.co.nz/software/303311/lumoa) — 4.4/5 (12 reviews) — Lumoa combines real-time analysis of customer feedback with insights from AI and chatbot technology. It allows you to...
13. [LoyJoy](https://www.softwareadvice.co.nz/software/352494/loyjoy) — 4.9/5 (12 reviews) — LoyJoy is the European no-code platform for Agentic AI at the customer interface. Companies use it to automate servic...
14. [HelpOnClick](https://www.softwareadvice.co.nz/software/136861/helponclick) — 4.6/5 (12 reviews) — HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-...
15. [easiware](https://www.softwareadvice.co.nz/software/305073/easi-crm) — 4.6/5 (12 reviews) — A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a ...
16. [iTOP](https://www.softwareadvice.co.nz/software/475478/ITOP) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility f...
17. [Answerbase](https://www.softwareadvice.co.nz/software/3891/answerbase) — 4.7/5 (11 reviews) — Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, ...
18. [CustomerGauge](https://www.softwareadvice.co.nz/software/108972/customergauge) — 4.8/5 (11 reviews) — CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict c...
19. [Nosco](https://www.softwareadvice.co.nz/software/195064/nosco) — 4.6/5 (11 reviews) — Leanbit’s PLOT is the market-leading solution designed to unlock the full potential of your CRM, with a clear focus o...
20. [Forethought](https://www.softwareadvice.co.nz/software/203473/forethought) — 4.5/5 (11 reviews) — Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trai...
21. [Loop Email](https://www.softwareadvice.co.nz/software/212413/loop-email) — 4.6/5 (11 reviews) — Loop Email is a collaborative email platform, which provides an all-in-one team inbox to simplify and organize messag...
22. [Helpfruit](https://www.softwareadvice.co.nz/software/199390/Helpfruit) — 4.6/5 (11 reviews) — Helpfruit is a first-line self-service solution that answers customer questions via the channels they prefer – AI cha...
23. [Cisco Finesse](https://www.softwareadvice.co.nz/software/424125/cisco-finesse) — 4.9/5 (11 reviews) — Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple c...
24. [Viewabo](https://www.softwareadvice.co.nz/software/342011/viewabo) — 4.5/5 (11 reviews) — Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for...
25. [HelpSpot](https://www.softwareadvice.co.nz/software/135949/helpspot) — 4.5/5 (11 reviews) — HelpSpot’s email management features are designed with simplicity in mind — we’re careful not to go overboard on extr...

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## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Links

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-----

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You can also set up routing rules that assign incoming messages automatically to these agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6afe89f0-4273-47f2-a113-7d9d5f2b3986.png","url":"https://www.softwareadvice.co.nz/software/54233/ringcentral-engage-digital","@type":"ListItem"},{"name":"Surfly","position":7,"description":"Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel as if you are sitting side-by-side. Co-browsing session instantly begins in a browser window using a link or clicking a button. Main features of this platform include screen sharing, multi-person voice and video chat, action logs, single sign-on, file sharing, and collaborative document annotation and editing.\n\nSurfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63247e56-e86d-4bc5-8172-7a6088324b34.png","url":"https://www.softwareadvice.co.nz/software/345655/surfly","@type":"ListItem"},{"name":"LeadDesk","position":8,"description":"LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place.\n\nLeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need.\n\nWhether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d73c0ab-7bdb-4cfa-bbe6-4dd517cd0775.jpeg","url":"https://www.softwareadvice.co.nz/software/450657/LeadDesk","@type":"ListItem"},{"name":"Enghouse eKMS","position":9,"description":"Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.\n\n\nSmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. 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Easily create step-by-step guides, decision trees, and reliable AI answers for your agents and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ea9c3693-a5f2-41cf-beda-28d7629ad91e.png","url":"https://www.softwareadvice.co.nz/software/341331/stonly","@type":"ListItem"},{"name":"Lumoa","position":12,"description":"Lumoa combines real-time analysis of customer feedback with insights from AI and chatbot technology. It allows you to take action on customer feedback in real-time so that you can act like a hero, fighting off competitors as they come. With real-time analysis, businesses can take action on customer feedback immediately and improve their customer experience.\n\nThe platform transforms information gathered from multiple sources into actionable insights that improve how brands interact with their audiences. Lumoa combines customer lifecycle management and customer feedback into a single view.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/66867550-6306-4eee-a735-dec951fff673.png","url":"https://www.softwareadvice.co.nz/software/303311/lumoa","@type":"ListItem"},{"name":"LoyJoy","position":13,"description":"LoyJoy is the European no-code platform for Agentic AI at the customer interface. Companies use it to automate service, sales, and marketing processes via chat and phone – resolving issues end-to-end, not just answering FAQs.\nLoyJoy AI Agents plan and execute processes autonomously: from contract inquiries and product advice to lead qualification. Over 100 process modules allow business teams to set up complex workflows without coding and integrate them into existing systems such as SAP, Salesforce, or legacy applications. First productive results within 4–6 weeks.\nMade in Germany, hosted in the EU, compliant with GDPR, DORA, BFSG, and the EU AI Act. Companies like RTL+ (98% automated resolution), TRUMPF, R+V Insurance, Vaillant, and SCHOTT rely on LoyJoy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/302b5ecf-eaae-42d5-831b-e4eea0c7f00b.png","url":"https://www.softwareadvice.co.nz/software/352494/loyjoy","@type":"ListItem"},{"name":"HelpOnClick","position":14,"description":"HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers\n\n\nHelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.\n\n\nHelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.\n\n\nHelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa682c4-90b3-45fe-be83-a5bff94ee5d7.png","url":"https://www.softwareadvice.co.nz/software/136861/helponclick","@type":"ListItem"},{"name":"easiware","position":15,"description":"A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a true performance accelerator.\n\nThe platform centralizes and enriches customer knowledge by bringing together all interactions, contexts, and signals related to customers. This unified view enables Customer Service teams to better understand each situation and provide more relevant and personalized responses.\n\nWith integrated artificial intelligence, easiware guides teams in real time toward the best decisions to improve interaction quality and strengthen customer relationships.\n\nBy combining omnichannel request management, intelligent data use, and satisfaction monitoring, easiware enables companies to make their Customer Service a true lever for performance and loyalty.\n\nCustomer data is hosted in France on secure infrastructures, certified HDS and ISO 27001, and compliant with GDPR, ensuring the protection and sovereignty of customer information.\n\nAdditionally, easiware is UGAP-listed via SCC.\n\nFinally, easiware is a 100% French solution, with teams, development, and support located in France, providing closer proximity and faster responsiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3cd6cda2-7f46-4b94-b244-a46c25e0ebc0.png","url":"https://www.softwareadvice.co.nz/software/305073/easi-crm","@type":"ListItem"},{"name":"iTOP","position":16,"description":"iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. The solution addresses the challenges of modern IT management.\n\nIt serves a wide range of industries and organizations that require helpdesk and service desk functions. The solution allows for gradual ITIL implementation, enabling users to deploy new modules as their needs evolve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.softwareadvice.co.nz/software/475478/ITOP","@type":"ListItem"},{"name":"Answerbase","position":17,"description":"Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.\n\n\nAnswerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.\n\n\nAnswerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ac70766-b42d-4edc-8b7d-17b11329336d.png","url":"https://www.softwareadvice.co.nz/software/3891/answerbase","@type":"ListItem"},{"name":"CustomerGauge","position":18,"description":"CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey campaigns, track the accumulated retention against targets and generate customer lifecycle reports.\n\n\nAdministrators can utilize the eNPS tool to receive anonymous feedback from employees, gain insights into business operations across departments and maintain employee retention. Features of CustomerGauge include account listing, sentiment analysis, revenue reporting, single sign-on (SSO) authentication, risk assessment, predictive analytics and more. Additionally, the centralized dashboard enables teams to view customer profiles with access to stakeholders’ information, churn probability, coverage percentage and response rates.\n\n\nCustomerGauge comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, NetSuite, Zendesk, Microsoft Dynamics, SugarCRM and more. Pricing is available on request and support is extended via online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c14ce7d7-ec31-4ac6-952b-bba0a0b20329.png","url":"https://www.softwareadvice.co.nz/software/108972/customergauge","@type":"ListItem"},{"name":"Nosco","position":19,"description":"Leanbit’s PLOT is the market-leading solution designed to unlock the full potential of your CRM, with a clear focus on empowering Contact Center operations and omnichannel communication management. PLOT goes beyond the limits of traditional CRMs by transforming calls, emails, WhatsApp and Telegram messages, online forms, and social media interactions into structured, manageable, and traceable daily activities —all within a single, clear, and easy-to-use interface. From technical support to order and quotation management, PLOT ensures every interaction is tracked, synchronized, and streamlined, eliminating downtime and bottlenecks. Your team works faster, more efficiently, and with greater clarity.\nAlongside cutting-edge cloud services, Leanbit guarantee the highest standards of data security through the use of fully compliant European cloud infrastructures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9717c052-0d8c-40c3-9829-1dd936acce39.jpeg","url":"https://www.softwareadvice.co.nz/software/195064/nosco","@type":"ListItem"},{"name":"Forethought","position":20,"description":"Forethought is the ultimate generative AI agent for customer support, available 24/7 as part of your team. It is trained on your specific data sets and meets stringent security standards, ensuring natural AI interactions that eliminate inefficiencies and enhance response times, resolution rates, and customer satisfaction in every interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39893795-2d65-43a7-a5a7-ef3bccce785f.png","url":"https://www.softwareadvice.co.nz/software/203473/forethought","@type":"ListItem"},{"name":"Loop Email","position":21,"description":"Loop Email is a collaborative email platform, which provides an all-in-one team inbox to simplify and organize messages from customers, partners or internal team. Loop Email ensures no messages get missed and teams can assign ownership, discuss client emails, share files, automate workflows and handle shared inboxes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e3af236-6d72-4439-a929-00974c9ec4c6.png","url":"https://www.softwareadvice.co.nz/software/212413/loop-email","@type":"ListItem"},{"name":"Helpfruit","position":22,"description":"Helpfruit is a first-line self-service solution that answers customer questions via the channels they prefer – AI chatbots (web, Instagram, Facebook, WhatsApp, Slack and Teams) and help knowledge base. Escalate to live chat, if needed.\n\nWhen customers have questions, businesses often turn to email ticketing systems to manage the overflowing inbox. But the problem remains – customers can’t get the answers they need as fast as they want them. Plus your team spends much of their time responding to routine enquiries. \n\nWe’re turning this on its head with fresh thinking.\n\nHelpfruit's a customisable, no-code platform set up in just 6 steps. One knowledge base aligns content between chatbots and help pages without the hassle of misaligned content or complicated rule-based structures. Conversation insights and dashboards tell you exactly what is going on and give you metrics to track and improve your customer experience.\n\nWith the support of GPT when it matters – like our GPT Q&A maker and GPT-enhanced chatbot conversations – you get the productivity gains from using AI without any AI risks. All the protections are built-in.\n\nHelpfruit is trusted by organisations worldwide to give their customers the right help at the right time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ea808de-3d03-41f3-84da-f39c0c24ce43.png","url":"https://www.softwareadvice.co.nz/software/199390/Helpfruit","@type":"ListItem"},{"name":"Cisco Finesse","position":23,"description":"Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training, live chat, and silencing capabilities for agents who are not available to handle customer inquiries. In addition, Cisco Finesse provides advanced analytics to understand agent behavoirs pertaining to queue metrics such as quickest response time and longest queue time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e40de8af-aacd-4954-b7b8-21cd807cecbd.png","url":"https://www.softwareadvice.co.nz/software/424125/cisco-finesse","@type":"ListItem"},{"name":"Viewabo","position":24,"description":"Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly. \n\nViewabo enables you to assist your customers in real-time and see what is happening by sending an SMS link to access their phone cameras to see issues in the way that customers see them, without customers needing an app. \n\nViewabo makes diagnosis processes and resolution workflow a lot easier and quicker so that it helps turn customer frustration into customer satisfaction, reduce the risk of lost businesses, and eliminate costs associated with in-person servicing, and unnecessary RMAs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e90c85f-4086-44c3-9597-a43ca2a83f74.png","url":"https://www.softwareadvice.co.nz/software/342011/viewabo","@type":"ListItem"},{"name":"HelpSpot","position":25,"description":"HelpSpot’s email management features are designed with simplicity in mind — we’re careful not to go overboard on extras that clutter the interface, cause confusion, and hike up the price.  As a result, HelpSpot is one of the easiest help desk systems to learn and use: Your team won’t require any training to use HelpSpot and can be productive on day one. \n\nWe have an amazing support team located in the United States, and we've been helping folks like you organize their support emails since 2005.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c3c4513-3b9f-4c1f-b5d9-63797d4a97ae.jpeg","url":"https://www.softwareadvice.co.nz/software/135949/helpspot","@type":"ListItem"}],"numberOfItems":25}
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