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description: Page 9 - Discover the best Knowledge Management Software in New Zealand. Compare top Knowledge Management Software tools with customer reviews, pricing and free demos.
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title: Page 9 - Best Knowledge Management Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Knowledge Management Software

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## Products

1. [ExxpertApps](https://www.softwareadvice.co.nz/software/135145/calvi-insight) — 5.0/5 (11 reviews) — CALVI Insight is a cloud-based telecom expense management and electronic billing solution. The solution helps users p...
2. [Smart Tribune](https://www.softwareadvice.co.nz/software/214312/smart-tribune) — 4.4/5 (11 reviews) — Smart Tribune’s customer self-service solutions not only put your customers at the heart of the customer service expe...
3. [Twygo](https://www.softwareadvice.co.nz/software/336542/twygo) — 4.6/5 (11 reviews) — Twygo is a 100% responsive, mobile-first learning platform that includes features such as gamification, discussion fo...
4. [Theum](https://www.softwareadvice.co.nz/software/301213/theum) — 4.6/5 (11 reviews) — Theum is using existing document-based knowledge for boosting business productivity and speed. The processing of busi...
5. [HelpCenter.io](https://www.softwareadvice.co.nz/software/444833/helpcenter-io) — 4.8/5 (11 reviews) — With HelpCenter.io you can craft a good-looking and smart knowledge base that answers your customers' questions witho...
6. [Helpfruit](https://www.softwareadvice.co.nz/software/199390/Helpfruit) — 4.6/5 (11 reviews) — Helpfruit is a first-line self-service solution that answers customer questions via the channels they prefer – AI cha...
7. [Tridion Docs](https://www.softwareadvice.co.nz/software/292997/sdl-global-ams) — 4.1/5 (11 reviews) — Streamlining global enterprise use cases with intelligent content management, Tridion Docs provides granular content ...
8. [AllAnswered](https://www.softwareadvice.co.nz/software/267700/allanswered) — 4.6/5 (11 reviews) — AllAnswered is your team's collective brain. It is an all-in-one knowledge management software that combines the powe...
9. [fabriq](https://www.softwareadvice.co.nz/software/249751/fabriq) — 4.6/5 (11 reviews) — Fabriq is a digital shop floor management solution for the manufacturing industry. It streamlines operations for manu...
10. [Lucidea Integrated Library Systems](https://www.softwareadvice.co.nz/software/302862/lucidea-integrated-library-systems) — 4.8/5 (10 reviews) — Lucidea Integrated Library Systems is a suite of two applications that helps businesses streamline library automation...
11. [Knowmax](https://www.softwareadvice.co.nz/software/93472/knowmax) — 4.6/5 (10 reviews) — Knowmax is a knowledge management solution designed to help call centers of all sizes improve communication between c...
12. [IBM Enterprise Content Management](https://www.softwareadvice.co.nz/software/395274/ibm-enterprise-content-management) — 4.5/5 (10 reviews) — IBM Enterprise Content Management (ECM) is a software suite that can capture, protect, activate, analyze and engage w...
13. [BoostHQ](https://www.softwareadvice.co.nz/software/68986/boosthq) — 4.8/5 (10 reviews) — BoostHQ is a cloud-based knowledge sharing solution that caters to midsize and large businesses and lets users share ...
14. [Twine](https://www.softwareadvice.co.nz/software/211123/twine) — 4.4/5 (9 reviews) — Twine is a cloud-based intranet solution that offers news and blogs, groups, people directory, knowledge library, fil...
15. [PHPKB](https://www.softwareadvice.co.nz/software/290474/phpkb) — 4.3/5 (9 reviews) — Accelerate the power of a knowledge base with PHPKB. Create and manage knowledge base documentation effectively to in...
16. [Centralpoint](https://www.softwareadvice.co.nz/software/93286/centralpoint) — 4.6/5 (9 reviews) — Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based...
17. [Rezolve AI](https://www.softwareadvice.co.nz/software/254186/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.ai is an enterprise Agentic AI platform designed to improve service management and employee support across IT...
18. [SOPHIA](https://www.softwareadvice.co.nz/software/521136/SOPHIA) — 4.9/5 (9 reviews) — SOPHIA is designed for organisations that need more than document storage, they need confidence that policies are und...
19. [Inkling](https://www.softwareadvice.co.nz/software/167440/inkling-collaboration) — 4.5/5 (8 reviews) — Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline wor...
20. [Tesseron](https://www.softwareadvice.co.nz/software/352124/tesseron-asm) — 4.3/5 (8 reviews) — Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundens...
21. [WorkHub Tasks](https://www.softwareadvice.co.nz/software/356972/workhub-tasks) — 5.0/5 (8 reviews) — WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promot...
22. [SmartITSM](https://www.softwareadvice.co.nz/software/431222/smartitsm) — 4.6/5 (8 reviews) — Designed for businesses of all sizes, SmartITSM is an IT service management software that helps businesses identify e...
23. [MediaWiki](https://www.softwareadvice.co.nz/software/451184/MediaWiki) — 4.5/5 (8 reviews) — MediaWiki is a collaboration and documentation platform. It is used by many websites and organizations, including Wik...
24. [HelpDocs](https://www.softwareadvice.co.nz/software/472282/HelpDocs) — 4.1/5 (8 reviews) — HelpDocs is a knowledge base platform that helps businesses streamline customer support and improve self-service. Use...
25. [ServicePRO](https://www.softwareadvice.co.nz/software/373753/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service re...

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## Related Categories

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So, give them a better way to be more self-sufficient in resolving questions and issues on their own by automating up to 70% of their tier-1 inquiries via customer self-service solutions. That alone can reduce the number of contact centre requests by 40%, helping you create a more ROI-positive customer service experience that boosts customer satisfaction.\n\nDon’t wait for customers to ask you for help. Instead, use customer self-service solutions to anticipate their needs at every step along the purchase journey. By proactively surfacing useful and relevant content throughout the online customer experience, you will be able to boost on-site conversion rates by up to 20% and strengthen your business’s bottom line over time\n\nThe truth is, when your customers need help, you need to be ready to support them at that exact moment. Customer self-service solutions can provide them with a quick, easy, and reliable way to find answers to frequently asked questions on their own, even when your customer support team isn’t available to help. Doing so will not only increase NPS and CSAT scores but also fuel long-term customer loyalty in a big way.\n\nAt Smart Tribune, one-size-fits-all doesn’t exist in our world. Every solution we’ve ever built for over 150 major global brands across every business sector imaginable has been a bespoke and highly customised process from the start.\n\nWe strike the perfect balance between technology and a human touch. Our hands-on, consultative approach to understanding your business’s customer service needs is second-to-none in the industry. Our dedicated team of customer service and tech experts will work with you every step of the way, from developing a focused strategy to measuring ongoing performance, to ensure the long-term success of your project.\n\nWe don’t believe in providing just any solution. It’s all about building the right solution for you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/279dc4f8-3795-4018-b4c8-2da91a5c2546.png","url":"https://www.softwareadvice.co.nz/software/214312/smart-tribune","@type":"ListItem"},{"name":"Twygo","position":3,"description":"Twygo is a 100% responsive, mobile-first learning platform that includes features such as gamification, discussion forums, assessments, and completion certificates. With this platform, users are able to manage employees' competencies and fill gaps by setting up tracks for each competency that must be developed. Additionally, it supports multiple formats such as PDF, video, audio, and presentations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2191ca5b-ac4d-411f-83f5-b572846cac2f.png","url":"https://www.softwareadvice.co.nz/software/336542/twygo","@type":"ListItem"},{"name":"Theum","position":4,"description":"Theum is using existing document-based knowledge for boosting business productivity and speed. \n\nThe processing of business tasks in companies today usually requires extensive research. The required knowledge is typically not to be found in a single document but scattered in several documents on countless pages. It is stored and updated in a rapidly growing flood of documents of internal and external origin, whereby the documents are still managed in different formats in separate carrier systems. Although knowledge searches whether for standards, import-export guidelines, safety regulations, guidelines, product manuals, support requests, or instructions are an integral part of the daily work of many people in companies, searching for and compiling the required information is still extremely time-consuming and laborious despite all the digitalization measures and advanced IT systems:\n- Users must search in several systems (\"silos\")\n- The documents stored there are available in different formats\n\nAs a result of a search, all systems in the world will only return long lists of documents found. These documents in individual cases comprising hundreds or thousands of pages must be opened in the appropriate application and then laboriously searched further for relevant content. \n\nThe requirements for a sustainable solution are:\n\nSingle Point of Truth: Preparation of documented knowledge in a way that allows easy access via a central portal. Knowledge must be made available for all end devices in an optimized way so that a standard browser is sufficient for access, as easy to use as a \"big kindle\", with which it has all important contents available for immediate consumption.\n\nMobile knowledge: Intelligent knowledge access must be possible on the move; the content must be provided in such a way that it can also be conveniently consumed via smartphone and at low bandwidth. \n\nTime for answers: The most important point is that search queries in the age of artificial intelligence must no longer be answered with stupid document hit lists. It's time for answers! Today, state-of-the-art AI technology makes it possible to answer search queries with a complete compilation of all important and relevant information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7caf1017-79cb-47ae-89d3-019d15500b96.png","url":"https://www.softwareadvice.co.nz/software/301213/theum","@type":"ListItem"},{"name":"HelpCenter.io","position":5,"description":"With HelpCenter.io you can craft a good-looking and smart knowledge base that answers your customers' questions without writing a single line of code. HelpCenter.io offers an intuitive, fast, and collaborative content editor that makes it easy for anyone to get their hands on writing content, a fully customizable starter knowledge base template with live preview and versioning. This way, you can keep updating it with the peace of mind that nothing could break even when it already serves customers.\n\nOur AI-powered website widget will allow you to bring your knowledge base where your customers are and proactively answer their questions so your customer support team can focus on the crucial support cases instead of wasting time answering the same ones over and over again.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2c688489-548d-45b1-9718-c84734767767.png","url":"https://www.softwareadvice.co.nz/software/444833/helpcenter-io","@type":"ListItem"},{"name":"Helpfruit","position":6,"description":"Helpfruit is a first-line self-service solution that answers customer questions via the channels they prefer – AI chatbots (web, Instagram, Facebook, WhatsApp, Slack and Teams) and help knowledge base. Escalate to live chat, if needed.\n\nWhen customers have questions, businesses often turn to email ticketing systems to manage the overflowing inbox. But the problem remains – customers can’t get the answers they need as fast as they want them. Plus your team spends much of their time responding to routine enquiries. \n\nWe’re turning this on its head with fresh thinking.\n\nHelpfruit's a customisable, no-code platform set up in just 6 steps. One knowledge base aligns content between chatbots and help pages without the hassle of misaligned content or complicated rule-based structures. Conversation insights and dashboards tell you exactly what is going on and give you metrics to track and improve your customer experience.\n\nWith the support of GPT when it matters – like our GPT Q&A maker and GPT-enhanced chatbot conversations – you get the productivity gains from using AI without any AI risks. All the protections are built-in.\n\nHelpfruit is trusted by organisations worldwide to give their customers the right help at the right time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ea808de-3d03-41f3-84da-f39c0c24ce43.png","url":"https://www.softwareadvice.co.nz/software/199390/Helpfruit","@type":"ListItem"},{"name":"Tridion Docs","position":7,"description":"Streamlining global enterprise use cases with intelligent content management, Tridion Docs provides granular content management capabilities to enable information findability, content accuracy, SME collaboration with real-time updates, and regulatory requirements in complex business environments. It includes easy web-based authoring, reviewing, versioning, translation, and publication management underpinned by the DITA XML standard. Tap into an ecosystem of connectors and integrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e3305c4-f88a-43c0-9f15-2527274a0153.png","url":"https://www.softwareadvice.co.nz/software/292997/sdl-global-ams","@type":"ListItem"},{"name":"AllAnswered","position":8,"description":"AllAnswered is your team's collective brain. It is an all-in-one knowledge management software that combines the power of Wiki Documentation, Questions & Answers, Workflow and AI Engine.\n\nAllAnswered uses Wiki pages to document explicit knowledge, for example, your company processes, policies and records.  And posts are used to capture tacit knowledge. The most commonly used posts are Questions & Answers (Q&As). It works very much like Quora or Stack Overflow, but is optimized for organization internal use. You can also create other posts such as polls, surveys, discussions, and announcements.\n\nAllAnswered also features built-in workflow and knowledge life-cycle management that keep your knowledge base always up-to-date. Analytics data provide visibility and insights on how your team is utilizing the system. The powerful search engine allows anyone to find the information they need quickly and easily across all content, even in file attachments.\n\nAllAnswered is the central platform for your team to collaborate, share, manage and discover your institutional knowledge that is always up to date. It is also integrated with other tools that your team uses on a daily basis, including Slack, Microsoft Teams, Jira, Github, and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/675a9c45-0a27-4653-9edf-75002d6663af.png","url":"https://www.softwareadvice.co.nz/software/267700/allanswered","@type":"ListItem"},{"name":"fabriq","position":9,"description":"Fabriq is a digital shop floor management solution for the manufacturing industry. It streamlines operations for manufacturers seeking to leverage Industry 4.0 technologies. Fabriq caters to manufacturers across defense, luxury, cosmetics, automotive, aerospace, transportation, pharmaceutical, and healthcare industries looking to improve team efficiency, solve problems faster, and boost performance on the shop floor.\n\nThe solution centralizes audits, problems, action plans, and KPIs into a unified platform. This creates an enriched knowledge base that connects teams and accelerates problem-solving. Fabriq also helps users drive continuous improvement by engaging staff through dynamic visual management. It brings together tools like audits, 5S, 8D, and Ishikawa diagrams to involve teams plant-wide. Additionally, the structured data and analytics help users identify recurring issues, detect performance gaps, and drive better decisions. \n\nFabriq adapts to the needs of field teams with smartphone and tablet compatibility. It enables offline operation for on-the-go access. The solution also allows customization to each organization's requirements. It ensures data protection and compliance through state-of-the-art security. Furthermore, Fabriq provides training, support, and service-level agreements to guarantee successful deployment. With Fabriq, manufacturers can tap into Industry 4.0 to boost team efficiency, accelerate problem-solving, and improve industrial performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da95231a-1fd4-40d7-8550-d1a7296399b9.png","url":"https://www.softwareadvice.co.nz/software/249751/fabriq","@type":"ListItem"},{"name":"Lucidea Integrated Library Systems","position":10,"description":"Lucidea Integrated Library Systems is a suite of two applications that helps businesses streamline library automation and knowledge management processes. Designed for multinational branches as well as agile libraries, the software assists users with electronic cataloging, knowledge repositories, lending and more.\n\nKey features Lucidea Integrated Library Systems include request management, collaboration, resource allocation, documentation and collections management. Managers can utilize the search functionality to retrieve and access required information from the database. Using the analytical dashboard, professionals can monitor departmental performance on a centralized platform.\n\nLucidea Integrated Library Systems can be integrated with various third-party applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a67fd79-4716-4b1e-99dd-56522de09a01.png","url":"https://www.softwareadvice.co.nz/software/302862/lucidea-integrated-library-systems","@type":"ListItem"},{"name":"Knowmax","position":11,"description":"Knowmax is a knowledge management solution designed to help call centers of all sizes improve communication between customers and the brand using visual guides, device simulation and other self-learning modules. The centralized platform enables users to gain insights into customers’ journeys through knowledge content and create summary reports on data performance using key metrics.\n\n\nKey features of Knowmax include role-based access, predictive search, data import and task management. Administrators can utilize artificial intelligence (AI) chatbots to handle customers' queries by fetching and delivering canned responses in multiple languages from the knowledge base. Additionally, it helps users configure and troubleshoot system devices with simulation tools. \n\n\nKnowmax facilitates integration with third-party applications such as Zendesk, Ameyo, Freshchat, Salesforce, Freshdesk and more. The solution can be deployed on-premise or hosted in the cloud. Pricing is available on annual subscriptions and support is extended via live chat, phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d709ca22-f59c-4a18-aeae-e4b53d7f7768.png","url":"https://www.softwareadvice.co.nz/software/93472/knowmax","@type":"ListItem"},{"name":"IBM Enterprise Content Management","position":12,"description":"IBM Enterprise Content Management (ECM) is a software suite that can capture, protect, activate, analyze and engage with content, both structured and unstructured. It is suitable for companies with more than 100 employees and is suitable to any industry. Both on-premise and cloud-based deployments are available.\n\n\nIBM Case Manager provides process controls, access to analytics and dashboards as well as industry-specific business partner solutions. IBM Datacap is a capture portal that transforms various forms of documents entering through multiple channels including mobile, multi-function peripherals (MFPs), e-mail and fax.\n\n\nIBM StoredIQ and StoredIQ for Legal provides an in-depth assessment of unstructured data where it resides. IBM Content Manager OnDemand uses the enterprise archive to feed analytics. It is a high-volume enterprise archival and retrieval solution optimized for all documents of record, as well as internal reports. It also enables electronic capture of reports, policies, statements, bills, explanation of benefits and other customer correspondence. IBM Content Foundation delivers full content lifecycle and document management capabilities to promote wide enterprise content management adoption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e730041c-a879-4df8-baa4-b937c019d8da.png","url":"https://www.softwareadvice.co.nz/software/395274/ibm-enterprise-content-management","@type":"ListItem"},{"name":"BoostHQ","position":13,"description":"BoostHQ is a cloud-based knowledge sharing solution that caters to midsize and large businesses and lets users share links, files and discussions. Key features include multimedia file sharing, search tools, social engagement features and more. \n\n\nBoostHQ helps users to share content such as job aids and procedural guidelines. Supported file types include documents, images, links and videos. The solution also features push notifications which alert team members when content or a comment is added.\n\n\nBoostHQ also features a Google Chrome browser extension, gamification functionality, integration with Google Docs and a mobile-friendly interface. Users can generate custom reports based on various metrics about content and user activity.\n\n\nServices are offered on a monthly subscription basis that includes support via phone, email and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/15cb5fa6-3448-4a59-a398-6dac088e6002.png","url":"https://www.softwareadvice.co.nz/software/68986/boosthq","@type":"ListItem"},{"name":"Twine","position":14,"description":"Twine is a cloud-based intranet solution that offers news and blogs, groups, people directory, knowledge library, file manager, calendar, surveys and workflow builder.\n\n\nTwine’s knowledge library allows users to create content with editable HTML pages, revision history and permissions control. Users can upload images, videos, rich media embeds and documents with a WYSIWYG editor. They can also import files from Google Drive, OneDrive and other applications to the knowledge library. New blogs can be broadcasted by sending notifications to departments, groups or offices.\n\n\nUsers can create multiple groups and invite peers to join the group. The privacy level of different groups can be configured by administrators. Employees can search other members through Twine’s People Directory with mini-profiles. Instant messaging enable users to create individual chats or group chats and users can send files during the chat.\n\n\nTwine provides integration with Salesforce, Google Apps, LinkedIn, OneDrive and other major files services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7fd56c2a-ada0-4ed2-9a49-eba3d646c464.png","url":"https://www.softwareadvice.co.nz/software/211123/twine","@type":"ListItem"},{"name":"PHPKB","position":15,"description":"Accelerate the power of a knowledge base with PHPKB. Create and manage knowledge base documentation effectively to increase productivity, reduce support tickets, improve user experience and scale customer support operations.\n\nReliability:  Most knowledge managers choose PHPKB for its reliability - a self-hosted version that works from anywhere and a Cloud version that prides itself with 99.98% of uptime in the first year of its existence. PHPKB is secure and stable enabling thousands of customers around the world to manage their knowledge base seamlessly.\n\nRobust features:  Being robust with features and easily adapted to the company’s needs makes it a good choice for knowledge managers who don’t want to spend months transitioning to KM software and training their employees to use it. PHPKB is the #1 choice for knowledge managers in software development companies, business corporations with teams spread around the globe and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af960f9a-f783-4c70-b5e8-6f14b092d1fb.png","url":"https://www.softwareadvice.co.nz/software/290474/phpkb","@type":"ListItem"},{"name":"Centralpoint","position":16,"description":"Centralpoint, by Oxcyon is featured in Gartner’s Magic Quadrant for Digital Experience Platforms is a Microsoft based technology which be installed either on-premise or in the cloud. It is an N-Tiered, highly scalable, roles based Knowledge Management solution. It is in use by over 350 organizations worldwide, and is typically used as an enterprise grade Intranet, and/or for private, log in solutions for partners and clients.\n\nCentralpoint aggregates disparate data (structured and unstructured) automatically, via it’s scheduled Data Transfer routines. Centralpoint also provides data mining, and metadata enrichment in which to maximize federate search for all users based on their roles. Centralpoint easily integrates with back office technologies such as SharePoint,\nPeoplesoft, Workday, SAP, Oracle and others to allow for a central point of access in which to search, and monitor all user activity.\n\nCentralpoint additionally provides detailed user reporting, including online learning and gamification in which to consolidate compliance of all users. For qualified opportunities, Oxcyon is prepared to build a live, functional, proof of principal solution prior to any client’s engagement to prove it’s many capabilities... free of charge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce6a40e7-21ce-4cb5-92da-c8ec5205fc89.png","url":"https://www.softwareadvice.co.nz/software/93286/centralpoint","@type":"ListItem"},{"name":"Rezolve AI","position":17,"description":"Rezolve.ai is an enterprise Agentic AI platform designed to improve service management and employee support across IT and business functions. It enables organizations to automate service processes, simplify support delivery, and provide employees with instant assistance through conversational interfaces embedded within Microsoft Teams, Slack, and enterprise environments.\n\nThe platform uses autonomous Agentic AI agents capable of understanding user intent, performing actions, and resolving service requests across multiple systems. This approach reduces dependency on manual intervention and accelerates resolution times. Employees can request support, retrieve information, or initiate workflows directly from their daily communication tools, improving accessibility and productivity.\n\nRezolve.ai enhances enterprise knowledge access through intelligent search, helping employees quickly find accurate answers from organizational resources. Its workflow automation capabilities allow organizations to automate service processes without complex development, improving operational consistency and efficiency.\n\nThe platform integrates with existing ITSM systems, identity platforms, and enterprise applications, enabling organizations to enhance current service operations without disruption. With enterprise-grade security and governance controls, Rezolve.ai supports scalable and secure deployment across global organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db52ea41-5e66-4e70-b2de-67190230c246.png","url":"https://www.softwareadvice.co.nz/software/254186/rezolve-ai","@type":"ListItem"},{"name":"SOPHIA","position":18,"description":"SOPHIA is designed for organisations that need more than document storage, they need confidence that policies are understood, followed and consistently applied in practice. Whether you are managing clinical guidelines, operational procedures or regulatory documentation, SOPHIA helps you move from static policies to clear, usable processes that people can actually follow.\n\nAt its core, SOPHIA combines structured policy management with interactive SOPs. Teams can create, edit, review and approve documents within a controlled workflow, ensuring full version control and auditability. Once published, policies are transformed into step-by-step interactive processes with decision points, making them easier to navigate in real-world scenarios. This is particularly valuable in complex, high-risk environments where clarity and consistency are critical.\n\nFor governance and compliance leads, SOPHIA provides real-time visibility of document status across the organisation. Dashboards highlight what is in date, overdue or pending approval, while automated reminders ensure nothing is missed. Every action is tracked, creating a complete audit trail to support inspections, assurance processes and internal reviews.\n\nFor frontline teams, SOPHIA improves usability and access. Staff can quickly find the latest approved guidance, follow interactive workflows and understand exactly what to do in specific situations. This reduces variation, supports onboarding and helps embed best practice across teams.\n\nSOPHIA is built for secure, enterprise-wide use. It supports role-based access controls, integrates with Microsoft Entra ID (Azure AD) and aligns with recognised standards including ISO/IEC 27001 and GDPR. The platform is cloud-based, accessible via modern web browsers and designed to scale across large, multi-site organisations.\n\nOur customers include healthcare providers, universities and regulated organisations where compliance, safety and operational consistency are critical. Typical use cases include policy and SOP management, audit and inspection readiness, training and onboarding support and standardisation of complex processes.\n\nWe provide structured onboarding and ongoing support to ensure successful adoption. This includes implementation guidance, user training for administrators and editors and regular check-ins to support continuous improvement. Our team works closely with customers to align SOPHIA to their governance frameworks and operational priorities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5739425-0f38-4804-a08c-ed9b6ddb2c3b.png","url":"https://www.softwareadvice.co.nz/software/521136/SOPHIA","@type":"ListItem"},{"name":"Inkling","position":19,"description":"Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline workers, students, and learners worldwide.\n\nInkling is an employee training platform that revolutionizes how organizations engage frontline workers. We redefine mobile learning, granting immediate access to vital training and resources that enhance customer interactions. This transformative approach merges learning with agility, empowering employees to excel anytime, anywhere.\n\nOur intuitive platform stands at the forefront of modern learning solutions. It facilitates real-time, impactful learning across devices, driving operational excellence within organizations. Join us as we revolutionize workplace learning, driving remarkable business outcomes.\n\nBy digitizing training and knowledge at the speed of work, Inkling drives better performance in today’s dynamic business environment. Our innovative content authoring and distribution experience enables employees to serve customers uniquely every day. This shift in the learning model for frontline workers from teach, study, test to find, learn, and do has proven to reduce costs and employee turnover, and increase revenue, employee engagement, and customer satisfaction.\n\nHere's a detailed breakdown of what Inkling offers:\n\nContent Creation and Management: Inkling allows users to create, organize, and manage various types of content, including training materials, manuals, policies, and other resources. It provides tools for collaborative content creation, enabling multiple authors or teams to work on the same document simultaneously.\n\nInteractive and Mobile-Optimized Content: One of Inkling's key features is its ability to create interactive and engaging content. It supports multimedia elements like videos, quizzes, interactive graphics, and more. Additionally, the platform optimizes content for mobile devices, ensuring that employees can access resources on smartphones or tablets, and fostering learning on the go.\n\nCentralized Knowledge Repository: Inkling serves as a centralized repository for all learning and operational materials. This makes it easier for employees to access up-to-date information, reducing reliance on outdated printed materials or scattered digital documents.\n\nReal-Time Updates and Version Control: It allows for real-time updates, ensuring that all users access the most current information. Version control features track changes and manage different iterations of documents, preventing confusion caused by outdated or conflicting information.\n\nAnalytics and Insights: Inkling provides analytics and reporting features that offer insights into how employees engage with the content. This helps organizations understand which materials are most effective, which sections need improvement, and how employees are progressing through training modules.\n\nIntegration Capabilities: Inkling often integrates with existing enterprise systems, such as HR software or learning management systems (LMS), to seamlessly incorporate learning content into existing workflows and platforms.\n\nScalability and Customization: The platform is designed to scale alongside a company's growth and can be customized to fit specific industry needs. This flexibility allows for tailored solutions that cater to different business requirements.\n\nIn essence, Inkling aims to modernize and optimize the way businesses handle their knowledge and training content, providing a collaborative, interactive, and mobile-friendly platform to enhance employee learning, productivity, and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/884d57ae-3b6f-49c7-a432-7e5a712394db.png","url":"https://www.softwareadvice.co.nz/software/167440/inkling-collaboration","@type":"ListItem"},{"name":"Tesseron","position":20,"description":"Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundenservice oder interne Prozesse: Mit Tesseron steuern Sie komplexe Serviceabläufe effizient, transparent und automatisiert. Intelligente Workflows, Self-Service-Portale und eine zentrale Plattform sorgen für klare Zuständigkeiten, reduzierte Bearbeitungszeiten und vollständige Transparenz. Durch REST-API lassen sich bestehende Systeme wie M365, ERP oder CRM nahtlos integrieren. Besonders geeignet ist Tesseron für mittelständische Unternehmen in regulierten oder digitalisierungsgetriebenen Branchen. Unser modularer Ansatz ermöglicht individuelle Rollouts – skalierbar. sicher. zukunftsfähig. Tesseron begleitet Sie partnerschaftlich von der Einführung bis zum täglichen Betrieb – für effiziente Prozesse, zufriedene Teams und echte Entlastung im Alltag.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebe1a4c9-63e9-45d2-a2c5-92c67eb23e6e.png","url":"https://www.softwareadvice.co.nz/software/352124/tesseron-asm","@type":"ListItem"},{"name":"WorkHub Tasks","position":21,"description":"WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promote teamwork across an organization. With its robust user roles and data privacy features, it provides a secure platform for creating tickets from various sources, including email and the web. Moreover, its integrated escalation management feature ensures tasks are completed promptly and accurately.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e78be299-b9ed-439a-bb24-f9e2a2d8c590.jpeg","url":"https://www.softwareadvice.co.nz/software/356972/workhub-tasks","@type":"ListItem"},{"name":"SmartITSM","position":22,"description":"Designed for businesses of all sizes, SmartITSM is an IT service management software that helps businesses identify error-prone processes, monitor service outages, and more on a unified platform. It enables supervisors to link incident tickets to issues and configure various roles and approvals. \n\nThe tool allows users to track asset lifecycle duration, troubleshoot the system during service operations, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa29640c-84ec-4e12-9f82-5782f6b6cd2b.jpeg","url":"https://www.softwareadvice.co.nz/software/431222/smartitsm","@type":"ListItem"},{"name":"MediaWiki","position":23,"description":"MediaWiki is a collaboration and documentation platform. It is used by many websites and organizations, including Wikipedia. MediaWiki helps collect and organize knowledge to make it available to people.\n\nThe software offers a range of features. It is multilingual, free, and open, allowing for customization. MediaWiki is also reliable and available at no cost. Users can download, install, and configure the software, as well as add functionality through extensions. Professional development and consulting services are available for additional support.\n\nWhether building a new website, documenting an organization's knowledge, or powering a large-scale project, MediaWiki provides the necessary tools and features. Its community-driven approach ensures the software remains robust, secure, and adaptable to various use cases. With MediaWiki, users can unlock the power of collaborative knowledge sharing and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1aa2a81e-9154-4799-a17b-427b0ae5fa2e.png","url":"https://www.softwareadvice.co.nz/software/451184/MediaWiki","@type":"ListItem"},{"name":"HelpDocs","position":24,"description":"HelpDocs is a knowledge base platform that helps businesses streamline customer support and improve self-service. Users can create a searchable help center for customers. Its AI-powered writing tools generate and refine content as well as multilingual capabilities and machine translations help provide support in customers' preferred languages.\n\nHelpDocs helps users control which users see specific articles and improve self-service with analytics. It facilitates integration with various third-party systems such as Intercom, Slack, Front and more. Teams can organize content, add media, generate article drafts, rewrite content as well as track search trends, engagement, and performance to optimize self-service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e81aed36-46a1-436f-8f9e-932e290631b7.png","url":"https://www.softwareadvice.co.nz/software/472282/HelpDocs","@type":"ListItem"},{"name":"ServicePRO","position":25,"description":"ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.\n\nServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.  \n\nFrom support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.softwareadvice.co.nz/software/373753/servicepro","@type":"ListItem"}],"numberOfItems":25}
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