---
description: Discover the best Knowledge Management Software in New Zealand. Compare top Knowledge Management Software tools with customer reviews, pricing and free demos.
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title: Best Knowledge Management Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Knowledge Management Software

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## Products

1. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2212 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
2. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (695 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3415 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
5. [Aha\!](https://www.softwareadvice.co.nz/software/24611/aha) — 4.7/5 (561 reviews) — Aha\! is a product development software designed to support teams in managing the entire product lifecycle. It is used...
6. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24096 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
7. [Wix](https://www.softwareadvice.co.nz/software/159592/wix) — 4.4/5 (10661 reviews) — Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multipl...
8. [monday.com](https://www.softwareadvice.co.nz/software/131008/monday-com) — 4.6/5 (6026 reviews) — monday.com is a work and project management platform that helps teams of all sizes plan, prioritize, manage, and exec...
9. [Microsoft SharePoint](https://www.softwareadvice.co.nz/software/397825/microsoft-sharepoint) — 4.4/5 (5429 reviews) — Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool...
10. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5177 reviews) — Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a t...
11. [Confluence](https://www.softwareadvice.co.nz/software/430492/confluence) — 4.5/5 (3678 reviews) — Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information....
12. [Notion](https://www.softwareadvice.co.nz/software/123247/notion-remote-work) — 4.7/5 (2728 reviews) — Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, recor...
13. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1780 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
14. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (989 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
15. [TeamSupport](https://www.softwareadvice.co.nz/software/2808/teamsupport) — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
16. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (824 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
17. [Microsoft Viva Engage](https://www.softwareadvice.co.nz/software/101171/yammer) — 4.2/5 (819 reviews) — Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across department...
18. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (768 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
19. [Guru](https://www.softwareadvice.co.nz/software/103160/guru) — 4.8/5 (639 reviews) — Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, a...
20. [SolarWinds Service Desk](https://www.softwareadvice.co.nz/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
21. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (514 reviews) — SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT servic...
22. [Trainual](https://www.softwareadvice.co.nz/software/71827/trainual) — 4.8/5 (509 reviews) — Trainual is the training, learning, and knowledge management platform that connects your entire company to how work a...
23. [Flowlu](https://www.softwareadvice.co.nz/software/109770/flowlu) — 4.8/5 (387 reviews) — Flowlu is a cloud-based, all-in-one business management solution designed for teams of all sizes and industries. Whet...
24. [IT Glue](https://www.softwareadvice.co.nz/software/351312/it-glue) — 4.6/5 (331 reviews) — IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Feature...
25. [Jolt](https://www.softwareadvice.co.nz/software/24851/jolt4) — 4.6/5 (309 reviews) — Jolt is an operations management software designed to help businesses in the food, retail, and hospitality industries...

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| en | <https://www.softwareadvice.com/help-desk/knowledge-management-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/1884/knowledge-management/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software> |
| en-IE | <https://www.softwareadvice.ie/directory/1884/knowledge-management/software> |
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The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.co.nz/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Freshdesk","position":4,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@type":"ListItem"},{"name":"Aha!","position":5,"description":"Aha! is a product development software designed to support teams in managing the entire product lifecycle. It is used by roles such as product management, engineering, marketing, UX, and IT to align strategies and oversee processes from discovery to delivery.\n\nThe software includes tools for creating visual roadmaps, prioritizing features, conducting customer interviews, collecting and tracking feedback, and exploring concepts with whiteboarding capabilities. It also facilitates the development of internal business applications and centralizes product information in knowledge bases. The platform connects product and engineering teams and supports project delivery.\n\nAha! incorporates enterprise-grade security with ISO 27001 certification to safeguard product data. It is designed to improve planning efficiency, streamline status tracking and reporting, align teams on strategy, and consolidate tools into one platform. It enables teams to manage extensive product features and customer ideas while maintaining visibility throughout the development process.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29fbb3ae-ce4d-4596-93d4-5a49d4cfdadc.png","url":"https://www.softwareadvice.co.nz/software/24611/aha","@type":"ListItem"},{"name":"Slack","position":6,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.co.nz/software/154669/slack","@type":"ListItem"},{"name":"Wix","position":7,"description":"Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with custom logo and branding.\n\nWith the system, users can display images, videos and text in a gallery layout and add zoom-in or fade-in scrolling effects. The Wix code module offers serverless coding that allows users to set up personalized database collections, build content websites and add custom forms.\n\nWix allows users to set up an eCommerce portal where users can display products and manage orders and payments. Pricing is per month and is based on bandwidth and storage provided. Support is provided via a knowledge base and an online forum.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/868db486-b684-43a7-827e-5e14b017756d.png","url":"https://www.softwareadvice.co.nz/software/159592/wix","@type":"ListItem"},{"name":"monday.com","position":8,"description":"monday.com is a work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute work effectively. The platform offers solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. It’s no-code/low-code, fully customizable, and has ready-made templates to help every type of user quickly get started. The visual and intuitive interface creates a collaborative environment where team members can assign tasks, create project plans, set dependencies and due dates, communicate in real-time, share files, and more. \n\nmonday.com offers a variety of productivity features designed to simplify workflows, improve cross-team collaboration, and optimize time-and resource management. No-code automations eliminate repetitive tasks, integrations centralize every app and tool in one place, and advanced reporting helps users make data-driven decisions. Multiple view options such as Gantt charts and Kanban let teams navigate projects from start to finish, and visual dashboards help managers track progress, timelines, and budgets at a glance. The platform is ideal for managing everything from simple to complex projects or workflows and is equally suitable for in-house teams and remote workers.\n\nmonday.com integrates with commonly used apps and tools such as MS Outlook, Microsoft Teams, Zoom, Excel, Gmail, Google Drive, and Dropbox. So users can continue working with any software they already know, within the platform. \n\nIn addition to the standard platform, monday.com also offers dedicated solutions designed to answer the needs of specific industries and use-cases, such as monday work management, monday marketer, monday sales CRM, monday dev, and monday projects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/464cd3be-e2b8-4f9b-a572-577e31770f58.png","url":"https://www.softwareadvice.co.nz/software/131008/monday-com","@type":"ListItem"},{"name":"Microsoft SharePoint","position":9,"description":"Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool capabilities. The solution offers typical CMS features like document and digital asset management, case and contract management and reporting and analytics. All these combined features enable users to create, manage, and review various content types from one central location.\n\n\nSharePoint enables organizations to manage documents and other file types throughout their publishing lifecycle. Users can also leverage its interactive dashboards and scorecards to create content reports. These reports can help users pinpoint and build solutions for content and publishing needs.\n\n\nSharepoint’s CMS system also includes website content management capabilities. It features capabilities for managing both published content on websites, as well as unpublished content. Sharepoint has content support capability for both external sites as well as internal intranet sites.\n\n\nSharepoint offers both on-premises and cloud-based options. Pricing structures are different depending on the chosen deployment options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e9ca41d-839b-478a-8689-5af7e6b22439.png","url":"https://www.softwareadvice.co.nz/software/397825/microsoft-sharepoint","@type":"ListItem"},{"name":"Connecteam","position":10,"description":"Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time.\nConnecteam is trusted by over 50,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial!\nRunning a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are.\nOur mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more!\nEnsure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).\nAnd the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.softwareadvice.co.nz/software/109560/connecteam","@type":"ListItem"},{"name":"Confluence","position":11,"description":"Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.\n\nWith Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboards, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary.\n\nConfluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows.\n\nAutomations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.softwareadvice.co.nz/software/430492/confluence","@type":"ListItem"},{"name":"Notion","position":12,"description":"Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export.\n\nDeployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies.\n\nNotion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.softwareadvice.co.nz/software/123247/notion-remote-work","@type":"ListItem"},{"name":"LiveAgent","position":13,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.co.nz/software/109980/liveagent","@type":"ListItem"},{"name":"Bitrix24","position":14,"description":"Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in one environment. It is suitable for organizations of various sizes and industries, including retail, real estate, professional services, and software development. The platform serves as a central hub for business operations by combining multiple tools into a single system.\n\nIt includes a CRM system for managing sales pipelines, leads, deals, and contacts, with communication options such as forms, chat, social media, telephony, and email. Project management tools offer features such as Kanban boards, Gantt charts, Scrum frameworks, time tracking, and workload management. Collaboration tools include team chat, video conferencing, shared calendars, and document storage. A website builder is also available for creating websites and online stores with e-commerce functionality.\n\nThe platform provides HR management tools such as employee directories, absence tracking, and company structure organization. An AI assistant, CoPilot, supports productivity in areas such as CRM, tasks, and communication. Workflow automation features include business process automation, rules, triggers, and no-code robotic process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.softwareadvice.co.nz/software/128326/bitrix24","@type":"ListItem"},{"name":"TeamSupport","position":15,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.co.nz/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":16,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.co.nz/software/363691/service-cloud","@type":"ListItem"},{"name":"Microsoft Viva Engage","position":17,"description":"Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across departments, locations, content and business applications. It is suitable for businesses of all sizes. Microsoft Viva Engage is available either as a standalone product or along with Microsoft 365.\n\n\nMicrosoft Viva Engage enables the creation and joining of private and public groups for small-team collaboration along with instant sharing of important updates within a group. \n\n\nMicrosoft Viva Engage offers a mobile application for iOS and Android devices that provides employees an opportunity to collaborate and review documents anywhere and anytime.\n\n\nThe system also offers a user community, known as the Yammer Community Network, which provides answers to various user queries. Microsoft Viva Engage's group navigation panel allows users to switch between projects and team groups.\n\n\nOther key features of Microsoft Viva Engage are enterprise microblogging, private messaging, Microsoft 365 integration, company directory, archives conversations, high-level security and message and content tagging.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d047246-41f0-409a-8db1-4f75ca97b48b.webp","url":"https://www.softwareadvice.co.nz/software/101171/yammer","@type":"ListItem"},{"name":"JIRA Service Management","position":18,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@type":"ListItem"},{"name":"Guru","position":19,"description":"Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research directly in the tools you already use.\n\nConnect document repositories, chat tools, CRMs, and project systems to make trusted knowledge instantly accessible in Slack, Teams, and your browser. Every answer is cited and inherits existing permissions for compliance and confidence.\n\nGuru continuously improves by identifying missing or outdated content, verifying updates once, and propagating the right information everywhere automatically.\n\nThe result: a single, governed knowledge layer that connects everything your company knows, makes it accessible everywhere, and keeps it accurate—automatically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e44c9cb-d929-4611-be34-3088f846c4fb.png","url":"https://www.softwareadvice.co.nz/software/103160/guru","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":20,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.co.nz/software/30413/samanage","@type":"ListItem"},{"name":"SysAid","position":21,"description":"SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity.\n\nThe platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm","@type":"ListItem"},{"name":"Trainual","position":22,"description":"Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done.\n\nEvery role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand.\n\nAs companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning.\n\nBuild role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere.\n\nThe built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right.\n\nAssign responsibilities. Track progress. Automate accountability. No micromanaging required.\n\nThe result? Faster ramp times. Consistent execution. Higher-performing people.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42813a97-73e0-46fa-9f50-94f6341cbe71.png","url":"https://www.softwareadvice.co.nz/software/71827/trainual","@type":"ListItem"},{"name":"Flowlu","position":23,"description":"Flowlu is a cloud-based, all-in-one business management solution designed for teams of all sizes and industries. Whether you're managing projects, tracking sales, or handling finances, Flowlu brings everything together in a single, intuitive platform.\n\nPowerful CRM & Sales Automation\n\nFlowlu simplifies lead management, contact tracking, and sales pipeline visualization. Easily organize prospects, log interactions, and automate follow-ups to close deals faster. With color-coded sales funnels and real-time reporting, businesses gain clear insights into every stage of the sales process.\n\nSeamless Project & Task Management\n\nKeep projects on track with Kanban boards, Gantt charts, and task lists. Assign tasks, set deadlines, track time, and collaborate effortlessly. Custom workflows and automation help eliminate manual work, ensuring teams stay focused and productive.\n\nIntegrated Invoicing & Financial Tools\n\nFlowlu’s built-in financial tools make it easy to send invoices, track payments, and manage expenses. Generate professional invoices using client data, automate recurring billing, and accept payments through PayPal, Stripe, Skrill, and more.\n\nCollaboration & Knowledge Sharing\n\nEnhance teamwork with built-in chat, shared workspaces, and file storage. Keep important documents, meeting notes, and project updates organized in a centralized knowledge base for both internal teams and external customer support.\n\nCustomization & Integrations\n\nFlowlu adapts to your unique business needs with custom fields, lists, and dashboards. Integrate seamlessly with Google Drive, Zendesk, and other essential tools to streamline workflows and improve efficiency.\n\nMobile Access & Support\n\nStay connected with Flowlu’s mobile apps for Android and iOS, ensuring you can manage work on the go. Support is available via email, knowledge base, and community forums, providing the assistance you need whenever you need it.\n\nFrom sales to project execution, Flowlu helps businesses streamline operations, automate workflows, and improve team collaboration—all in one powerful platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2e45592e-f1b8-4a62-9c2e-1bd35bc46729.jpeg","url":"https://www.softwareadvice.co.nz/software/109770/flowlu","@type":"ListItem"},{"name":"IT Glue","position":24,"description":"IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.\n\n\nIT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.\n\n\nAdditionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs.\n\n\nServices are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4a26cb-bcfa-4a68-b4e8-8b97550d0f52.png","url":"https://www.softwareadvice.co.nz/software/351312/it-glue","@type":"ListItem"},{"name":"Jolt","position":25,"description":"Jolt is an operations management software designed to help businesses in the food, retail, and hospitality industries. The software caters to the needs of deskless teams, transforming smartphones and tablets into tools to efficiently manage daily operations.\n\nJolt's team accountability solutions promote transparency and efficiency by providing real-time visibility into task completion and employee performance. The customizable checklists and task management workflows ensure teams consistently execute critical processes, from cleaning dining rooms to conducting safety inspections. Its digital food safety features, such as automated temperature monitoring and date code labeling, help businesses maintain food safety compliance and protect inventory.\n\nTo boost employee productivity and customer service, Jolt offers training tools, scheduling capabilities, and performance tracking. The centralized communication manager and information library enable businesses to share important information and instructions with employees across locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a608d930-2ee8-4a93-94b2-d9f450a7c989.jpeg","url":"https://www.softwareadvice.co.nz/software/24851/jolt4","@type":"ListItem"}],"numberOfItems":25}
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