---
description: Discover the best Call Center Workforce Management Software in New Zealand. Compare top Call Center Workforce Management Software tools with customer reviews, pricing and free demos.
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title: Best Call Center Workforce Management Software in New Zealand - 2026 Reviews, Pricing & Demos
---

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# Call Center Workforce Management Software

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## Products

1. [Dynamics 365](https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm) — 4.4/5 (5811 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
2. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
3. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
4. [Talkdesk](https://www.softwareadvice.co.nz/software/20039/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneous...
5. [CXone Mpower](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) — CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital mes...
6. [Gong.io](https://www.softwareadvice.co.nz/software/75783/gong) — 4.8/5 (560 reviews) — Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified pla...
7. [Five9](https://www.softwareadvice.co.nz/software/20063/five9) — 4.2/5 (481 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
8. [Kixie PowerCall](https://www.softwareadvice.co.nz/software/28441/kixie-powercall) — 4.6/5 (293 reviews) — Kixie: AI-Powered Revenue Communication for High-Performing Teams Kixie is a next-generation revenue engagement platf...
9. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The tru...
10. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
11. [RingCX](https://www.softwareadvice.co.nz/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) — RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology a...
12. [Aspect Workforce](https://www.softwareadvice.co.nz/software/35655/aspectwork) — 4.2/5 (251 reviews) — Aspect Workforce is a premier workforce management (WFM) solution, built to drive productivity, efficiency, and emplo...
13. [Insightful](https://www.softwareadvice.co.nz/software/171184/workpuls) — 4.8/5 (156 reviews) — Insightful is workforce analytics software that shows how work actually happens across your teams. When work is sprea...
14. [Nextiva Contact Center](https://www.softwareadvice.co.nz/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews) — Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform inc...
15. [Playvox](https://www.softwareadvice.co.nz/software/214699/playvox) — 4.8/5 (109 reviews) — Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with p...
16. [ZIWO](https://www.softwareadvice.co.nz/software/52205/ziwo) — 4.7/5 (108 reviews) — ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtu...
17. [Sprinklr](https://www.softwareadvice.co.nz/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews) — Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers soc...
18. [Assembled](https://www.softwareadvice.co.nz/software/359506/assembled) — 4.7/5 (85 reviews) — The world of support operations is evolving at an aggressive pace — in-house agents have more demanding roles, outsou...
19. [Modjo](https://www.softwareadvice.co.nz/software/232591/modjo) — 4.7/5 (60 reviews) — Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation ...
20. [TCN](https://www.softwareadvice.co.nz/software/63541/tcn) — 4.5/5 (57 reviews) — TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotiv...
21. [Sharpen](https://www.softwareadvice.co.nz/software/32009/sharpen) — 4.4/5 (48 reviews) — Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an a...
22. [8x8 Contact Center](https://www.softwareadvice.co.nz/software/391471/8x8-contact-center) — 4.3/5 (47 reviews) — 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration,...
23. [Call Center Studio](https://www.softwareadvice.co.nz/software/70301/call-center-studio) — 4.5/5 (47 reviews) — Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences ...
24. [Monster VoIP](https://www.softwareadvice.co.nz/software/93352/monster-voip) — 4.7/5 (44 reviews) — Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP)...
25. [PanTerra Streams](https://www.softwareadvice.co.nz/software/24315/busvoice) — 4.5/5 (35 reviews) — Choosing the right communication platform can feel overwhelming. Streams.AI by PanTerra Networks was built to take th...

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## Related Categories

- [Network Monitoring Tools](https://www.softwareadvice.co.nz/directory/4307/network-monitoring/software)
- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software)
- [Reporting Tools](https://www.softwareadvice.co.nz/directory/4284/reporting-tools/software)

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Workflow automation features include business process automation, rules, triggers, and no-code robotic process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.softwareadvice.co.nz/software/128326/bitrix24","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":3,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.co.nz/software/363691/service-cloud","@type":"ListItem"},{"name":"Talkdesk","position":4,"description":"Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.\n\n\nTalkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.\n\n\nThe system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.softwareadvice.co.nz/software/20039/talkdesk","@type":"ListItem"},{"name":"CXone Mpower","position":5,"description":"CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.\n\nCXone Mpower is a customizable platform with industry-leading CRM integrations, multiple RESTful APIs, robust SDKs, a development center, DEVone partner program and the CXexchange marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce","@type":"ListItem"},{"name":"Gong.io","position":6,"description":"Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified platform. The platform caters to a wide range of industries, empowering sales, customer success, marketing, and revenue operations teams to drive productivity, predictability, and pipeline growth.\n\nGong's key features include AI-powered engagement and forecasting capabilities. Gong Engage let stakeholders use AI to inform the engagement strategy and eliminate redundant tasks and ineffective outreach. Gong Forecast powers the revenue operating rhythm with more customer data, enabling organizations to drive forecast accuracy and organization-wide actionability. The platform also enables teams to simplify data management and provides comprehensive customer insights through the Gong Data Engine, which automates data capture, mapping, and protection across the revenue lifecycle. Gong's AI capabilities map insights to the specific business context, informing critical decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c86537fa-15d5-4939-8e67-f8221bd3fd6f.png","url":"https://www.softwareadvice.co.nz/software/75783/gong","@type":"ListItem"},{"name":"Five9","position":7,"description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.softwareadvice.co.nz/software/20063/five9","@type":"ListItem"},{"name":"Kixie PowerCall","position":8,"description":"Kixie: AI-Powered Revenue Communication for High-Performing Teams\n\nKixie is a next-generation revenue engagement platform that helps teams connect with leads and customers effortlessly. By combining AI, automation, and seamless CRM integration, Kixie transforms the way businesses handle calling and texting—enhancing productivity while keeping conversations personal and impactful.\n\n\nEffortless CRM Integration for Maximum Efficiency\n\n\nKixie works natively with top CRMs, allowing teams to get up and running in seconds. No complicated setup, just an intuitive system that enhances workflows, improves response times, and helps teams engage with prospects and customers at scale.\n\n\nOutbound Sales: More Conversations, More Deals\n\n\nBoost outbound sales productivity with Kixie’s powerful dialing and texting automation. Designed to increase connection rates by up to 400%, Kixie equips your team with:\n\n✔️ AI-Powered Local Presence Dialing for better answer rates\n✔️ Multi-Line PowerDialer with AI-driven Human Voice Detection\n✔️ Spam Risk Reduction to keep calls reaching the right people\n\nWith Kixie, reps spend less time dialing and more time closing deals.\n\n\nMarketing: Engage and Nurture Leads at Scale\n\n\nSpeed matters in marketing outreach. Kixie ensures your team connects with leads instantly and nurtures them effectively through:\n\n📞 Automated calling and texting for immediate follow-up\n📩 Personalized, scalable outreach without added manual effort\n\nMarketing teams can accelerate conversions while maintaining meaningful engagement.\n\n\nInbound Sales & Customer Success: Handle High Volumes with Ease\n\n\nKeeping up with inbound calls and messages shouldn’t slow your team down. Kixie streamlines inbound workflows with:\n\n🔹 Intelligent CRM-Based Call Routing for seamless customer connections\n🔹 Shared SMS Inboxes & Auto-Responses for faster team collaboration\n🔹 Call Queues & IVR to improve customer experience and reduce wait times\n\nBy automating the busywork, Kixie helps Inbound Sales & CS teams triple productivity while maintaining a human touch.\n\n\nRevOps & Leadership: Gain Insights, Optimize, and Scale\n\nRevenue Operations and Sales Leaders can track performance in real time with advanced analytics, including:\n\n\n📊 AI-powered Conversation Intelligence for coaching and strategy refinement\n🎧 Live Call Monitoring & Coaching to support reps in the moment\n📈 Data-Driven Reporting to identify growth opportunities\n\nWith Kixie, leaders get the tools they need to build, scale, and refine high-performing teams.\n\n🚀 Ready to take your revenue team to the next level? Get started today with a free trial at kixie.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d54b99d-d74d-4a6c-99aa-442524562dba.png","url":"https://www.softwareadvice.co.nz/software/28441/kixie-powercall","@type":"ListItem"},{"name":"Calabrio ONE","position":9,"description":"Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite","@type":"ListItem"},{"name":"Genesys Cloud CX","position":10,"description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.softwareadvice.co.nz/software/323407/pureconnect","@type":"ListItem"},{"name":"RingCX","position":11,"description":"RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology and user-friendly design. At its core, RingCX leverages RingSense™ AI technology, providing an AI-first approach to customer interactions. This is complemented by an omnichannel contact center that brings together various communication platforms into one unified solution. Additionally, the seamless integration with RingEX ensures a connected and collaborative environment, allowing businesses to deliver exceptional customer service with a disruptive combination of product, packaging, and pricing.\n\nSmarter Customer Experiences\nRingCX's cutting-edge RingSense™ AI technology revolutionizes how businesses interact with customers. By incorporating artificial intelligence at every stage of customer engagement, from initial contact to post-interaction follow-up, RingCX helps companies deliver smarter, more personalized experiences. The AI engine assists agents with real-time insights, automating routine tasks, and predicting customer needs, leading to quicker response times and enhanced satisfaction.\n\nRich Omnichannel Support\nThe omnichannel capabilities of RingCX offer an expansive range of communication options, all managed through a single pane of glass. Agents can engage with customers across voice, video, SMS, email, chat, social media (such as Facebook and Twitter), and messaging applications like WhatsApp. This unified approach simplifies agent workflows and ensures consistent customer experiences across all touchpoints. The flexibility to switch between channels allows agents to meet customers where they are, providing a seamless and coherent communication experience.\n\nEasy Deployment and Simple to Use\nRingCX addresses the complexities of traditional contact centers by offering a streamlined deployment process. Businesses can have their contact center up and running in days, not weeks. The single administrative interface makes it easy to configure and manage the system, reducing the need for extensive technical expertise. Additionally, the unified interface is designed for simplicity, allowing agents to quickly connect with internal experts through RingCentral RingEX. This seamless integration with internal communication tools fosters collaboration and improves first-contact resolution rates.\n\nDisruptive Packaging and Cost-Effective Pricing\nRingCX is designed to be accessible for businesses of all sizes. The disruptive packaging and pricing structure offers unlimited domestic minutes, providing cost savings and predictability. This all-inclusive pricing model helps businesses manage budgets effectively and avoid hidden costs commonly associated with traditional contact center solutions. The result is a scalable solution that grows with the business while remaining affordable and easy to maintain.\n\nEnhanced Customer Experience\nRingCX's combination of AI-first technology, rich omnichannel support, and seamless integration with RingCentral RingEX creates a powerful platform for enhancing customer experiences. Customers benefit from faster responses, personalized interactions, and consistent communication across all channels. Businesses gain a flexible, scalable, and cost-effective solution that simplifies customer service and improves overall efficiency.\n\nConclusion\nRingCentral RingCX is a contact center solution designed to meet the needs of modern businesses. Its unique blend of RingSense™ AI technology, omnichannel support, and integration with RingEX offers a comprehensive platform that is both easy to deploy and simple to use. With disruptive pricing, scalable architecture, and a focus on delivering exceptional customer experiences, RingCX sets a new standard in the contact center industry, providing businesses with the tools they need to succeed in a competitive market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.softwareadvice.co.nz/software/24307/ringcentral-contact","@type":"ListItem"},{"name":"Aspect Workforce","position":12,"description":"Aspect Workforce is a premier workforce management (WFM) solution, built to drive productivity, efficiency, and employee satisfaction in contact centers. Designed to streamline workforce operations, Aspect Workforce allows organizations to align staffing, reduce costs, and cultivate an adaptable, engaged team environment.\n\nWhy Aspect Workforce?\nIn a dynamic business landscape, success hinges on managing resources effectively. Highly rated across North America, Aspect Workforce provides powerful tools that enable managers to make data-driven staffing decisions. The solution aligns employee skills, availability, and workload with business needs, empowering teams to achieve objectives with minimal disruptions.\n\nCore Capabilities:\nPrecise Forecasting for Smarter Planning: Aspect Workforce uses historical data and algorithms to forecast accurately, enabling managers to anticipate demand fluctuations and staff effectively. This proactive approach ensures stable service levels and fewer last-minute adjustments, enhancing operational stability.\n\nEffortless, Automated Scheduling: With Aspect Workforce, scheduling is simplified by automating shifts based on employee skills, availability, and preferences. This not only reduces administrative tasks but also aligns schedules with organizational goals and employee preferences, reducing overtime, enhancing engagement, and fostering productivity.\n\nReal-Time Tracking: Aspect Workforce offers real-time visibility into adherence, allowing managers to monitor activity and respond quickly to issues. This instant insight helps ensure accountability, maximize productivity, and maintain high service quality.\n\nEmployee Self-Service: Aspect Workforce’s user-friendly portal empowers employees to manage their schedules, request changes, and access performance updates. This autonomy improves decision-making and enhances job satisfaction, balancing work-life needs with efficiency.\n\nSeamless Integrations: Aspect Workforce integrates with HR, payroll, CRM, and business intelligence systems, ensuring consistent data and streamlined workflows. This unified approach promotes accuracy and aligns teams with larger organizational goals.\n\nBeyond Workforce Management:\nInsights for Better Decisions: Comprehensive dashboards provide managers with real-time metrics, helping supervisors automate routine monitoring, focus on improvements, and respond proactively to challenges, which boosts productivity and aligns with objectives.\n\nCost-Effective Workforce Planning: Aspect Workforce allows businesses to optimize staffing, aligning workforce capacity with workload needs, reducing labor costs without compromising service quality. This efficiency helps free resources for other critical needs.\n\nSupporting Every Role:\n- Employees: Aspect Workforce offers transparency and control, allowing team members to manage schedules and preferences, improving satisfaction by balancing personal and professional needs.\n- Supervisors: Managers can monitor adherence and performance metrics, addressing productivity concerns quickly and making timely, informed decisions to drive efficiency.\n-Workforce Planners: Aspect Workforce provides data-driven insights, enabling planners to forecast and adjust schedules in real time, aligning resources with business demand and supporting consistent performance.\n\nThe Aspect Workforce Advantage:\nAspect Workforce is designed to deliver maximum value, supporting operational efficiency without high costs or complexity. Its accessibility and adaptability make it an ideal choice for businesses of all sizes, from mid-market companies to large enterprises. Aspect Workforce empowers organizations to streamline workforce management, boost productivity, and cultivate a motivated workforce, maintaining a competitive edge in today’s fast-paced environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca9d50c3-3550-44b6-8efc-f454e0fe0f8c.png","url":"https://www.softwareadvice.co.nz/software/35655/aspectwork","@type":"ListItem"},{"name":"Insightful","position":13,"description":"Insightful is workforce analytics software that shows how work actually happens across your teams.\n\nWhen work is spread across people, locations, and tools, small gaps add up fast. Time goes missing. Work slows down. Problems surface late.\n\nInsightful makes this visible.\n\nYou can see where time is going, how teams are performing, and where work is breaking down — without relying on manual tracking or guesswork.\n\nWith Insightful, you can:\n\n• See how time is spent across teams\n\n• Spot drops in utilization and output early\n\n• Understand where work slows down or gets stuck\n\n• Compare performance across teams, roles, or locations\n\n• Use real activity data to review work and resolve disputes\n\nThis is not just another monitoring tool.\n\nInsightful helps you run better operations. You get clear data you can use in weekly reviews, planning, and day-to-day decisions.\n\nIt combines automatic time tracking, activity data, and reporting in one place — so you can improve performance without adding overhead.\n\nTeams choose Insightful because it delivers strong visibility and control without the cost or complexity of heavier tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96a0ac5f-e07a-44a0-8fa2-62158a1f14fb.png","url":"https://www.softwareadvice.co.nz/software/171184/workpuls","@type":"ListItem"},{"name":"Nextiva Contact Center","position":14,"description":"Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently.\n\nNextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.softwareadvice.co.nz/software/20035/nextiva-contact-center","@type":"ListItem"},{"name":"Playvox","position":15,"description":"Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staffing forecasts. Playvox WFM streamlines forecasting, scheduling, and reporting, driving cost savings and service improvements through instant insights. Implement Playvox QM, harnessing AI, gamification, and automation for efficient scoring and feedback, elevating customer interactions. Integrate AI to expedite issue resolution, replacing manual procedures. Monitor vital KPIs to fulfill customer requirements and financial objectives, securing long-term satisfaction and prosperity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28a50137-ebc1-436d-884e-385b7b7c466d.png","url":"https://www.softwareadvice.co.nz/software/214699/playvox","@type":"ListItem"},{"name":"ZIWO","position":16,"description":"ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0ac513e-aa52-4ebd-9a02-6343d056b3b8.jpeg","url":"https://www.softwareadvice.co.nz/software/52205/ziwo","@type":"ListItem"},{"name":"Sprinklr","position":17,"description":"Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.\n\nThe social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.\n\nSprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.\n\nOther features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.\n\nSprinklr offers online and knowledgebase support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.softwareadvice.co.nz/software/86501/sprinklr-marketing","@type":"ListItem"},{"name":"Assembled","position":18,"description":"The world of support operations is evolving at an aggressive pace — in-house agents have more demanding roles, outsourcing is still on the rise, and teams are mandated to implement AI solutions. Assembled is the only AI-powered support operations platform built to empower seamless omnichannel support across the entire ecosystem, helping teams staff smarter, increase productivity, and deliver exceptional customer support at any stage of scale.\n\nAssembled Workforce Management enables more accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that improves performance and productivity. Assembled Vendor Management provides end-to-end visibility in allocating workload requirements and monitoring efficiency across BPOs. Assembled Assist automates ticket resolution and guides agents to better replies with generative AI.\n\nIn enabling support teams to be at the right place at the right time with the right answer, Assembled is the engine that makes the entire support organization more efficient and impactful.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459fda6-6690-4fb7-ab99-acc3514dfc9a.png","url":"https://www.softwareadvice.co.nz/software/359506/assembled","@type":"ListItem"},{"name":"Modjo","position":19,"description":"Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. \n\nModjo was built to make every interaction as easy to manage – accessible, transparent, and collaborative.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89c88d43-9cd6-4a85-9448-381d8c4e19fd.png","url":"https://www.softwareadvice.co.nz/software/232591/modjo","@type":"ListItem"},{"name":"TCN","position":20,"description":"TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotive, and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email, and mobile SMS. Key features include an autodialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM), and reporting.\n\nTCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting, and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite, and a suite for the visually impaired.\n\nReporting and analytics, notifications and promotions, feedback, and survey tools are also included.\n\nTCN is priced on a per-minute basis and provides multi-channel functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da8fe8f4-850b-46c4-8508-50195f0f134e.png","url":"https://www.softwareadvice.co.nz/software/63541/tcn","@type":"ListItem"},{"name":"Sharpen","position":21,"description":"Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live web chat, phone, email and social within one interface. Out-of-the-box integrations and open REST APIs allow for customizable features.\n\n\nSharpen’s reporting and analytics dashboard offers both real-time and historical data. Users can monitor and report on contact center performance, agent activity and customer interactions.\n\n\nCoaching and training are also built into the platform. Previously recorded calls can be listened to by supervisors, reviewed and marked using color coded comments. Agents can then review the feedback and directly respond to comments and questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.softwareadvice.co.nz/software/32009/sharpen","@type":"ListItem"},{"name":"8x8 Contact Center","position":22,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.\n8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5160c6b7-7830-4d8e-924a-a86c7dcd90e3.png","url":"https://www.softwareadvice.co.nz/software/391471/8x8-contact-center","@type":"ListItem"},{"name":"Call Center Studio","position":23,"description":"Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.\n\nOur serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.\n\nWhen you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.\n\nFeatures like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. \n\nWith voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.\n\nThe solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.\n\nCall Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.softwareadvice.co.nz/software/70301/call-center-studio","@type":"ListItem"},{"name":"Monster VoIP","position":24,"description":"Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents.\n\n\nMonster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetings with several participants, improving collaboration across the organization. \n\n\nKey features of Monster VoIP include call recording, eFax, file sharing, voicemail management and click-to-call. Pricing is based on monthly subscriptions and support is extended via live chat, phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f635702-a970-40a0-a5f3-40eef50597ed.png","url":"https://www.softwareadvice.co.nz/software/93352/monster-voip","@type":"ListItem"},{"name":"PanTerra Streams","position":25,"description":"Choosing the right communication platform can feel overwhelming. Streams.AI by PanTerra Networks was built to take the complexity out of business communications and give teams a single, reliable place to connect, collaborate, and serve customers. Whether you’re running a small business that needs to stay connected without overloading your staff, or a growing enterprise balancing remote workforces and customer expectations, Streams.AI adapts to your needs.\n\nAt its core, Streams.AI unifies every major communication channel: voice, video, messaging, file sharing, SMS, and fax, into one easy-to-use app. No more juggling multiple vendors, logins, or disconnected tools. From daily team chats and project meetings to mission-critical customer support calls, everything lives in one secure cloud platform.\n\nWho is Streams.AI for?\n\n•\tSmall businesses and non-profits looking for a cost-effective way to manage calls, meetings, and messaging without sacrificing support.\n•\tHealthcare, finance, and legal organizations that need HIPAA and SOC 2 compliance, advanced security, and reliable uptime.\n•\tIT leaders in mid-size and large enterprises who want a scalable, all-in-one solution with fewer moving parts to manage.\n•\tCustomer-facing teams that rely on contact center features like call routing, analytics, and agent assistance to deliver excellent service.\n\nWhat makes it different?\n\n•\tFast, guided onboarding: Our team handles setup with white-glove service and most customers are fully deployed in days, not weeks.\n•\t24/7 expert support: Every call goes straight to our in-house US-based technicians. No outsourced scripts, no long holds, just knowledgeable help when you need it.\n•\tAI-powered productivity: From an intelligent virtual receptionist to real-time transcription, sentiment detection, and agent assist, Streams.AI uses AI to reduce busywork and improve outcomes for teams and customers alike.\n•\tScalability without complexity: Flexible per-seat pricing makes it easy to start small and expand as your organization grows, with advanced features available on demand.\n•\tPeace of mind: With redundant data centers, 99.999% uptime, and strong compliance, your communications are always protected and available.\n\nUnique benefits our customers value:\n\n•\tOne app for everything: calls, video, chat, files, and customer interactions.\n•\tThe ability to integrate with tools they already use, like Microsoft Teams, Office 365, Google Workspace, Salesforce, and ServiceTitan.\n•\tSecure collaboration for distributed or hybrid teams, keeping everyone aligned no matter where they work.\n•\tAdvanced contact center features that improve both agent performance and customer satisfaction.\n•\tTransparent, predictable pricing without hidden fees.\n\nFor over 20 years, PanTerra Networks has been trusted by organizations across healthcare, finance, education, technology, and beyond to deliver reliable, secure communications. Our mission is simple: to empower businesses to connect and collaborate without limits.\n\nIf you’re comparing your options and wondering what solution is the right fit, Streams.AI gives you the best of both worlds: enterprise-grade reliability and support, packaged in a platform that’s intuitive enough for everyday users. It’s a solution that feels less like a collection of tools and more like a true communications partner for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a8eac44-3c37-471e-a7f2-85d843dca8cd.png","url":"https://www.softwareadvice.co.nz/software/24315/busvoice","@type":"ListItem"}],"numberOfItems":25}
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