---
description: Discover the best Telephony Software in New Zealand. Compare top Telephony Software tools with customer reviews, pricing and free demos.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Best Telephony Software in New Zealand - 2026 Reviews, Pricing & Demos
---

Breadcrumb: [Home](/) > [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)

# Telephony Software

Canonical: https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software

Page: 1 / 11\
Next: [Next page](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software?page=2)

-----

## Products

1. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (468 reviews) — 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform...
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
3. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
4. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1206 reviews) — RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core featu...
5. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
6. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) — Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage cal...
7. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (890 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
8. [Talkdesk](https://www.softwareadvice.co.nz/software/20039/talkdesk) — 4.5/5 (734 reviews) — Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support te...
9. [Google Voice](https://www.softwareadvice.co.nz/software/171496/google-voice) — 4.5/5 (727 reviews) — Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive inter...
10. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (698 reviews) — VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-fr...
11. [CallHippo](https://www.softwareadvice.co.nz/software/80310/callhippo) — 4.4/5 (693 reviews) — CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and ...
12. [GoTo Connect](https://www.softwareadvice.co.nz/software/2766/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class ph...
13. [NiCE CXone](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (582 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
14. [Dialpad](https://www.softwareadvice.co.nz/software/74028/dialpad) — 4.2/5 (570 reviews) — Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action a...
15. [Twilio](https://www.softwareadvice.co.nz/software/390005/twilio) — 4.4/5 (513 reviews) — Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized co...
16. [Five9](https://www.softwareadvice.co.nz/software/20063/five9) — 4.2/5 (487 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
17. [Aircall](https://www.softwareadvice.co.nz/software/77031/aircall) — 4.2/5 (466 reviews) — Aircall is a cloud-based customer communications platform built for sales teams, customer support teams, and RevOps a...
18. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (395 reviews) — Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for orga...
19. [Grasshopper](https://www.softwareadvice.co.nz/software/77604/grasshopper) — 4.3/5 (360 reviews) — Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication wi...
20. [Textedly](https://www.softwareadvice.co.nz/software/156367/textedly) — 4.5/5 (352 reviews) — Textedly is a cloud-based SMS marketing tool for businesses of all sizes. The system offers mass group texting, text ...
21. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (335 reviews) — DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and bl...
22. [Vonage Business Communications](https://www.softwareadvice.co.nz/software/3447/vonage) — 4.0/5 (321 reviews) — Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scal...
23. [8x8 Work](https://www.softwareadvice.co.nz/software/390205/8x8-x-series) — 4.1/5 (309 reviews) — Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and me...
24. [Kixie PowerCall & SMS](https://www.softwareadvice.co.nz/software/28441/kixie-powercall) — 4.6/5 (295 reviews) — Kixie PowerCall and SMS is a sales engagement platform that helps inside sales, sales development, and business devel...
25. [MiVoice Business](https://www.softwareadvice.co.nz/software/25391/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience ...

-----

Page: 1 / 11\
Next: [Next page](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software?page=2)

## Related Categories

- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)
- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)
- [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software)
- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)
- [All Categories](https://www.softwareadvice.co.nz/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/1710/computer-telephony-integration/software> |
| en | <https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software> |
| en-IE | <https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software> |
| fr | <https://www.softwareadvice.fr/directory/1710/computer-telephony-integration/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":null,"url":"https://www.softwareadvice.co.nz/","@type":"WebSite","@id":"https://www.softwareadvice.co.nz/#website","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"potentialAction":{"query":"required","target":"https://www.softwareadvice.co.nz/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Telephony Software","description":"Discover the best Telephony Software in New Zealand. Compare top Telephony Software tools with customer reviews, pricing and free demos.","url":"https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software","about":{"@id":"https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software#itemlist"},"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software#webpage","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"mainEntity":{"@id":"https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software#itemlist"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Best Telephony Software in New Zealand - 2026 Reviews, Pricing &amp; Demos","@context":"https://schema.org","@type":"ItemList","@id":"https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software#itemlist","itemListElement":[{"name":"3CX","position":1,"description":"3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs.\n\nThe platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8663d1da-3218-4167-880b-5e33336ea327.png","url":"https://www.softwareadvice.co.nz/software/4936/3cx-phone-system","@type":"ListItem"},{"name":"Zendesk Suite","position":2,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.co.nz/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Zoho Desk","position":3,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.co.nz/software/393877/zoho-desk","@type":"ListItem"},{"name":"RingEX","position":4,"description":"RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.\n\n\nRingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.\n\n\nThe RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.\n\n\nRingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.softwareadvice.co.nz/software/173497/officeuk","@type":"ListItem"},{"name":"Bitrix24","position":5,"description":"Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, travel, marketing, and other industries manage CRM, projects, communication, HR, and automation in one place. It serves organizations of all sizes, from solo operators and small startups to large enterprises with thousands of users, including nonprofits.\n\nThe software is available as a cloud-based solution accessible via web browser, desktop, and mobile apps, with a self-hosted on-premises edition for organizations requiring local control.\n\nCore features include a full CRM with pipelines, sales automation, and an omnichannel contact center that pulls messages from WhatsApp, Instagram, live chat, email, and telephony into one inbox. Task and project management tools include Kanban boards, Gantt charts, and Scrum. Teams can communicate via chat, video conferencing, and shared documents with real-time co-editing. Additional tools cover HR management, email and SMS marketing, a no-code website builder, and workflow automation. An AI assistant helps generate content, transcribe calls, score leads, and guide onboarding.\n\nSupport is available through a knowledge base, community forums, and online resources. A free plan for unlimited users makes Bitrix24 accessible to teams at any stage.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.softwareadvice.co.nz/software/128326/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":6,"description":"Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage calls, messaging, and customer interactions in one place. It serves industries such as healthcare, retail, finance, and professional services. Nextiva includes tools for voice calling, video meetings, team chat, and contact center management, helping teams handle customer conversations across multiple channels. Businesses can track customer history, manage support tickets, and monitor performance through built-in analytics and reporting. The platform connects with popular third-party tools like CRM and helpdesk software to keep workflows organized. Support is available via phone, live chat, email, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png","url":"https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip","@type":"ListItem"},{"name":"Ringover","position":7,"description":"Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. \nWith Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection.\n\nGreatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become THE leader in European Cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.softwareadvice.co.nz/software/120988/ringover","@type":"ListItem"},{"name":"Talkdesk","position":8,"description":"Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. The platform provides enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can be used with Talkdesk CCaaS or an existing third-party contact center.\n\nWith Talkdesk, teams can deliver connected voice and digital experiences, intelligently route interactions, enable self-service, improve workforce performance, guide employees in real time, and turn customer data into actionable insights. Omnichannel engagement, workforce engagement management, agent guidance, analytics, and automation come together on one platform to support customer journeys across human and AI experiences.\n\nTalkdesk CXA automates and orchestrates how customer needs are resolved across AI agents, human employees, data, knowledge, workflows, and enterprise systems. Agentic AI can reason through goals, use tools, take action, and complete multi-step work, while multi-agent orchestration coordinates specialized AI agents and human workflows across the customer journey. This can include use cases such as updating a billing record, checking a claim status, or rescheduling an appointment rather than only routing a request or generating a response. Talkdesk Data Cloud provides unified, real-time customer and enterprise data and knowledge, while guardrails, governance, observability, and human oversight help organizations maintain control as automation scales.\n\nCXA also supports a continuous automation lifecycle: organizations can analyze prior interactions and performance data to identify high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before customer deployment, orchestrate them in production, and monitor, govern, and continuously optimize performance and outcomes.\n\nOrganizations can deploy Talkdesk CCaaS and CXA together as a unified platform. Or, they can add Talkdesk CXA to an existing cloud, hybrid, or on-premises contact center, allowing teams to start with focused automation use cases and expand over time without replacing their current contact center environment.\n\nTalkdesk offers purpose-built solutions for healthcare, financial services and insurance, retail, public sector, utilities, travel and hospitality, and other industries. Industry-specific AI agents, workflows, integrations, data context, and preconfigured use cases help address customer journeys and operational requirements without starting from a blank slate.\n\nTalkdesk is well suited for midsize and enterprise organizations with complex customer experience operations, particularly those managing high interaction volumes, repetitive work, or processes that span multiple departments and systems. It helps CX, IT, and operations teams reduce manual effort and cost-to-serve, accelerate resolution, improve employee performance, and maintain governance as automation expands.\n\nTalkdesk serves customers in over 100 countries, with implementation, customer care, training, and enablement resources available to support deployment, expansion, and modernization. Its global cloud architecture includes regional data centers and active-active redundancy. Talkdesk maintains a security and compliance program that includes SOC 2, SOC 3, and ISO 27001, as well as support for GDPR requirements. Talkdesk CX Cloud Government Edition is FedRAMP Authorized for U.S. public sector organizations.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.softwareadvice.co.nz/software/20039/talkdesk","@type":"ListItem"},{"name":"Google Voice","position":9,"description":"Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console.\n\n\nKey features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices.\n\n\nGoogle Voice facilitates integration with other applications of G Suite such as Hangouts Meet, Google Calendar and more. Pricing is available on monthly subscriptions and support is extended via phone and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18d6a0a9-1dd2-4d23-b27d-4be4b790c3de.png","url":"https://www.softwareadvice.co.nz/software/171496/google-voice","@type":"ListItem"},{"name":"VoIP.ms","position":10,"description":"VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, DID forwarding, call recording, music on hold, ring groups and three-way calling.\n\n\nTeams using VoIP.ms can create their own space and communicate with several people in the same conversation through audio conferencing capabilities. The solution enables users to handle high volumes of incoming calls by arranging them in queues, which can be configured to offer optimal customer service. It also offers multiple failover options, call hunting, time conditions and speed dialing. \n\n\nVoIP.ms provides sequencing, which allows businesses to create specific scenarios by combining recordings, DTMF and SMS options. The configurable voice response system helps users create numeric extensions for callers to reach the required parties, which can be managed from a single interface. \n\n\nWIth VoIP.ms, users can also create unique groups according to requirements such as work, family or friends, which can be filtered to be redirected to specific destinations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edb3a1ce-4664-442a-945d-d1c3d5975192.png","url":"https://www.softwareadvice.co.nz/software/185743/voipms","@type":"ListItem"},{"name":"CallHippo","position":11,"description":"CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more.\n\nKey features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. The platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. Additionally, it integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.softwareadvice.co.nz/software/80310/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":12,"description":"GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.\n\nGoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.softwareadvice.co.nz/software/2766/GoTo-Connect","@type":"ListItem"},{"name":"NiCE CXone","position":13,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce","@type":"ListItem"},{"name":"Dialpad","position":14,"description":"Dialpad is the AI-native platform for customer experience, built to connect conversations, intelligence, and action across the entire enterprise, not just add AI features onto a legacy phone system. Where traditional communications and contact center tools treat AI as an add-on, Dialpad was designed from the ground up around Agentic AI: AI agents that reason through real conversations in real time and carry them to resolution, rather than simply transcribing or summarizing what was said.\n\nThe platform spans two core products. Dialpad Connect unifies business phone, messaging, and video meetings into a single, AI-powered workspace, giving every team, not just customer-facing ones, one place to communicate and collaborate. Dialpad Contact Center takes that same agentic intelligence and applies it to customer support and sales at scale, functioning as one of the industry's first Agentic AI contact centers. It unifies voice, digital channels, and human agents in one system, autonomously resolving up to 80% of customer issues while giving human agents full context on the interactions that still need a personal touch.\n\nWhat sets Dialpad apart is how deeply connected its intelligence is. Every call, chat, and interaction feeds a single, compounding intelligence layer, one already built on more than 775 million AI-generated recaps and counting, instead of leaving voice and business data siloed across disconnected systems. That means real-time transcription and summaries, live coaching cues for sales and support reps, sentiment and quality insights, and operational visibility that improves the longer the platform is in use, not just at rollout.\n\nSecurity and governance are built in rather than bolted on. Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And rather than asking organizations to adopt AI on faith, Dialpad's Proving Ground lets prospective customers pilot the platform and validate real-world ROI before committing to a full rollout.\n\nDialpad integrates with the tools teams already rely on, including CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack, so conversation data and AI-generated insights flow into existing workflows instead of living in a separate silo. This makes it easier for sales, support, IT, and revenue teams to adopt Dialpad without ripping out their existing tech stack.\n\nDialpad is built for mid-market and enterprise organizations that are modernizing how they communicate with customers and each other, from inside sales teams that need real-time coaching and CRM context, to support organizations looking to resolve a majority of tickets autonomously, to IT leaders consolidating tool sprawl into a single, secure, AI-native platform. Whether the goal is replacing a legacy VoIP or PBX system, standing up a modern contact center, or bringing conversation intelligence into sales and support workflows, Dialpad offers a single platform where communication and AI work together, rather than as separate, disconnected tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.softwareadvice.co.nz/software/74028/dialpad","@type":"ListItem"},{"name":"Twilio","position":15,"description":"Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. \n\nWhether it's adding new communication channels, creating custom workflows or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them. Additionally, the platform offers a serverless environment and visual builder, making it easy for businesses to build, deploy and run applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.softwareadvice.co.nz/software/390005/twilio","@type":"ListItem"},{"name":"Five9","position":16,"description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.softwareadvice.co.nz/software/20063/five9","@type":"ListItem"},{"name":"Aircall","position":17,"description":"Aircall is a cloud-based customer communications platform built for sales teams, customer support teams, and RevOps across businesses of all sizes. The software integrates with popular CRM and helpdesk tools, keeping call data and customer records in sync without manual entry. Core features include call routing, interactive voice response (IVR), call recording, live call monitoring, analytics dashboards, and shared call inboxes. These features help teams manage high call volumes, track performance, and collaborate on customer interactions. Aircall also offers power dialing for outbound sales teams, reducing time spent between calls. The platform is cloud-based, so no hardware installation is required. Support is available via email, live chat, and a self-service knowledge base, with additional support tiers for larger teams.","image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.softwareadvice.co.nz/software/77031/aircall","@type":"ListItem"},{"name":"Convoso","position":18,"description":"Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs.\n\nConvoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents.\n\nIntelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.softwareadvice.co.nz/software/2799/safesoft-contact","@type":"ListItem"},{"name":"Grasshopper","position":19,"description":"Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with customers through local and toll-free numbers. It provides several modules, including call forwarding, multiple extensions and official messaging, which enables users to run businesses through mobile and desktop apps.\n\n\nThe software allows firms to automate transcriptions and email delivery across sites. The cloud phone module of the product enables enterprises to manage messages without additional costs of hardware. Further, the software provides incoming call control and customizable greetings to welcome clients when they call in.\n\n\nGrasshopper comes with additional services such as vanity numbers, portability, on-hold music and voicemails via emails. It is available on a monthly subscription basis and extends customer support via documentation, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fafc6dfd-8553-4c87-b09f-166b7c92095c.png","url":"https://www.softwareadvice.co.nz/software/77604/grasshopper","@type":"ListItem"},{"name":"Textedly","position":20,"description":"Textedly is a cloud-based SMS marketing tool for businesses of all sizes. The system offers mass group texting, text scheduling and customizable auto replies. Users can send texts over 300 characters long. The system also offers a link-shrinking feature to minimize the number of characters taken up by hyperlinks.\n\n\nTextedly automatically gathers city, state and zipcode information for each subscriber. Users can also access analytics such as subscriber timestamps, activity, user history and other performance metrics. Incoming messages are free, and there is no limit to the number of subscribers Textedly users may have. Textedly is priced on a per-month subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b3622a-3ca6-428a-a855-b5cdf736be03.png","url":"https://www.softwareadvice.co.nz/software/156367/textedly","@type":"ListItem"},{"name":"DialedIn CCaaS","position":21,"description":"DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape.\n\nTailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. \n\nDialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast & Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows.\n\nDialedIn CCaaS provides Real-Time Analytics & Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security & Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.softwareadvice.co.nz/software/20027/chasedata","@type":"ListItem"},{"name":"Vonage Business Communications","position":22,"description":"Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9f3e9e0-d40d-45fc-a1d5-7bd28b6a54ff.png","url":"https://www.softwareadvice.co.nz/software/3447/vonage","@type":"ListItem"},{"name":"8x8 Work","position":23,"description":"Experience seamless collaboration with 8x8 Work. \n8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46c0dfbb-a04f-46a4-a2ac-44633e25dc55.png","url":"https://www.softwareadvice.co.nz/software/390205/8x8-x-series","@type":"ListItem"},{"name":"Kixie PowerCall & SMS","position":24,"description":"Kixie PowerCall and SMS is a sales engagement platform that helps inside sales, sales development, and business development teams at small and mid-sized businesses manage calls, texts, and outreach workflows. The software is cloud-based, so teams can use it from any location without installing hardware. Kixie PowerCall and SMS includes features such as auto-dialing, local presence dialing, call recording, voicemail drop, SMS messaging, and CRM integrations with tools like HubSpot and Salesforce. These features help sales teams reach more contacts in less time and keep customer data organized in one place. Call recording allows managers to review conversations for coaching and quality purposes. The local presence feature displays a local area code when dialing, which can increase the likelihood of a contact answering. Support is available via live chat, email, and an online knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png","url":"https://www.softwareadvice.co.nz/software/28441/kixie-powercall","@type":"ListItem"},{"name":"MiVoice Business","position":25,"description":"MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.\n\nThe entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model.  You choose the purchasing model that best fits your business.\n\nMiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. \n\nYou choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience features that each of your employees require for their individual roles.  \n\nIncrease/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4e365b6-f7c7-4d7c-b03f-973c9edc36e4.jpeg","url":"https://www.softwareadvice.co.nz/software/25391/MiVoice-Business-Solution","@type":"ListItem"}],"numberOfItems":25}
</script>