---
description: Compare Salesforce CPQ & Billing vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce CPQ & Billing vs JIRA Service Management Comparison
---

Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/263/billing-invoicing-software/software) > [Salesforce CPQ & Billing \<span\>vs\</span\> JIRA Service Management](https://www.softwareadvice.co.nz/compare/96932/116349/salesforce/vs/jira-service-management)

# Compare Salesforce CPQ & Billing vs JIRA Service Management

Canonical: https://www.softwareadvice.co.nz/compare/96932/116349/salesforce/vs/jira-service-management

> Detailed comparison between Salesforce CPQ & Billing and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce CPQ & Billing | JIRA Service Management |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 11 | 770 |
| **Starting Price** | US$75.00 | US$20.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce CPQ & Billing

- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Approval Workflow
- Audit Management
- Audit Trail
- CRM
- Client Portal
- Collaboration Tools
- Content Management
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Document Management
- Email Management
- Reporting & Statistics
- Reporting/Analytics
- Task Management
- Templates
- Workflow Management

### JIRA Service Management

- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Approval Workflow
- Audit Management
- Audit Trail
- CRM
- Client Portal
- Collaboration Tools
- Content Management
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Document Management
- Email Management
- Reporting & Statistics
- Reporting/Analytics
- Task Management
- Templates
- Workflow Management

## Links

- [View Salesforce CPQ & Billing Profile](https://www.softwareadvice.co.nz/software/96932/salesforce)
- [View JIRA Service Management Profile](https://www.softwareadvice.co.nz/software/116349/jira-service-management)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/96932/116349/salesforce/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce CPQ &amp; Billing vs JIRA Service Management Comparison","description":"Compare Salesforce CPQ & Billing vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/96932/116349/salesforce/vs/jira-service-management","about":[{"@id":"https://www.softwareadvice.co.nz/software/96932/salesforce#software"},{"@id":"https://www.softwareadvice.co.nz/software/116349/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/96932/116349/salesforce/vs/jira-service-management#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/96932/116349/salesforce/vs/jira-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Salesforce CPQ & Billing","description":"Salesforce CPQ is part of a software suite designed for small, midsized, and enterprise organizations that are focused on reaching sales goals and streamlining customer support. Salesforce CPQ helps reps and partners configure complex deals, streamline quoting approvals, ensure sales compliance, plus more. It offers proposal and quote generation features, allows image-based product selection, and is accessible on mobile devices.\n\n\nSalesforce also offers solutions for sales management, marketing automation, partner relationship management, customer service, plus more. \n\n\nPricing for Salesforce CPQ is per user, per month and is billed annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1e3d9672-33eb-40de-ace0-c68110b7c19a.png","url":"https://www.softwareadvice.co.nz/software/96932/salesforce","@id":"https://www.softwareadvice.co.nz/software/96932/salesforce#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":11},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"JIRA Service Management","description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1c3d9b8-3742-4705-87cd-745915849c14.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@id":"https://www.softwareadvice.co.nz/software/116349/jira-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":770},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/96932/116349/salesforce/vs/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Billing and Invoicing Software","position":2,"item":"/directory/263/billing-invoicing-software/software","@type":"ListItem"},{"name":"Salesforce CPQ & Billing vs JIRA Service Management","position":3,"item":"https://www.softwareadvice.co.nz/compare/96932/116349/salesforce/vs/jira-service-management","@type":"ListItem"}]}]}
</script>