---
description: Compare Document360 vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Document360 vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [IT Documentation Software](/directory/4607/it-documentation/software) > [Document360 \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.nz/compare/96197/110247/document360/vs/freshdesk)

# Compare Document360 vs Freshdesk

Canonical: https://www.softwareadvice.co.nz/compare/96197/110247/document360/vs/freshdesk

> Detailed comparison between Document360 and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Document360 | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 292 | 3444 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Document360

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Templates
- Wiki
- Workflow Management

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Templates
- Wiki
- Workflow Management

## Links

- [View Document360 Profile](https://www.softwareadvice.co.nz/software/96197/document360)
- [View Freshdesk Profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/96197/110247/document360/vs/freshdesk)

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