---
description: Compare HubSpot Service Hub vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HubSpot Service Hub vs JIRA Service Management Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HubSpot Service Hub \<span\>vs\</span\> JIRA Service Management](https://www.softwareadvice.co.nz/compare/87104/116349/hubspot-service-hub/vs/jira-service-management)

# Compare HubSpot Service Hub vs JIRA Service Management

Canonical: https://www.softwareadvice.co.nz/compare/87104/116349/hubspot-service-hub/vs/jira-service-management

> Detailed comparison between HubSpot Service Hub and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HubSpot Service Hub | JIRA Service Management |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 187 | 763 |
| **Starting Price** | US$15.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### HubSpot Service Hub

- API
- Analytics
- CRM
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### JIRA Service Management

- API
- Analytics
- CRM
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View HubSpot Service Hub Profile](https://www.softwareadvice.co.nz/software/87104/hubspot-service-hub)
- [View JIRA Service Management Profile](https://www.softwareadvice.co.nz/software/116349/jira-service-management)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/87104/116349/hubspot-service-hub/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HubSpot Service Hub vs JIRA Service Management Comparison","description":"Compare HubSpot Service Hub vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/87104/116349/hubspot-service-hub/vs/jira-service-management","about":[{"@id":"https://www.softwareadvice.co.nz/software/87104/hubspot-service-hub#software"},{"@id":"https://www.softwareadvice.co.nz/software/116349/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/87104/116349/hubspot-service-hub/vs/jira-service-management#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/87104/116349/hubspot-service-hub/vs/jira-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"name":"HubSpot Service Hub","description":"Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics.\n\nService Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback.\n\nService Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d0902ba-b82b-4e4c-920e-794dd79947d7.png","url":"https://www.softwareadvice.co.nz/software/87104/hubspot-service-hub","@id":"https://www.softwareadvice.co.nz/software/87104/hubspot-service-hub#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":187},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"JIRA Service Management","description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1c3d9b8-3742-4705-87cd-745915849c14.png","url":"https://www.softwareadvice.co.nz/software/116349/jira-service-management","@id":"https://www.softwareadvice.co.nz/software/116349/jira-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/87104/116349/hubspot-service-hub/vs/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"HubSpot Service Hub vs JIRA Service Management","position":3,"item":"https://www.softwareadvice.co.nz/compare/87104/116349/hubspot-service-hub/vs/jira-service-management","@type":"ListItem"}]}]}
</script>