---
description: Compare Birdeye vs Listen360 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Birdeye vs Listen360 Comparison
---

Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/5340/ai-content-generation-platforms/software) > [Birdeye \<span\>vs\</span\> Listen360](https://www.softwareadvice.co.nz/compare/86768/106200/birdeye/vs/listen360)

# Compare Birdeye vs Listen360

Canonical: https://www.softwareadvice.co.nz/compare/86768/106200/birdeye/vs/listen360

> Detailed comparison between Birdeye and Listen360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Listen360 |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 705 | 57 |
| **Starting Price** | - | US$99.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Birdeye

- AI/Machine Learning
- API
- Customisable Branding
- Customisable Templates
- Dashboard
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Listen360

- AI/Machine Learning
- API
- Customisable Branding
- Customisable Templates
- Dashboard
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Birdeye Profile](https://www.softwareadvice.co.nz/software/86768/birdeye)
- [View Listen360 Profile](https://www.softwareadvice.co.nz/software/106200/listen360)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/86768/106200/birdeye/vs/listen360)

-----

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