---
description: Compare OTRS vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OTRS vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [OTRS \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/75465/436317/otrs/vs/freshservice)

# Compare OTRS vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/75465/436317/otrs/vs/freshservice

> Detailed comparison between OTRS and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | Freshservice |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 96 | 791 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### OTRS

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- SSL Security
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Full Text Search
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- SSL Security
- Support Ticket Management
- Surveys & Feedback

## Links

- [View OTRS Profile](https://www.softwareadvice.co.nz/software/75465/otrs)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/75465/436317/otrs/vs/freshservice)

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