---
description: Compare Dialpad vs 800.com regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dialpad vs 800.com Comparison
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Dialpad \<span\>vs\</span\> 800.com](https://www.softwareadvice.co.nz/compare/74028/120982/dialpad/vs/800-com)

# Compare Dialpad vs 800.com

Canonical: https://www.softwareadvice.co.nz/compare/74028/120982/dialpad/vs/800-com

> Detailed comparison between Dialpad and 800.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dialpad | 800.com |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 570 | 359 |
| **Starting Price** | US$27.00 | US$149.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Dialpad

- API
- Archiving & Retention
- CRM
- Call Centre Management
- Call Conferencing
- Call Disposition
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Fax Management
- Live Chat
- Mobile Access
- On-Demand Recording
- Online Voice Transmission
- Recording
- Voicemail Transcription

### 800.com

- API
- Archiving & Retention
- CRM
- Call Centre Management
- Call Conferencing
- Call Disposition
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Fax Management
- Live Chat
- Mobile Access
- On-Demand Recording
- Online Voice Transmission
- Recording
- Voicemail Transcription

## Links

- [View Dialpad Profile](https://www.softwareadvice.co.nz/software/74028/dialpad)
- [View 800.com Profile](https://www.softwareadvice.co.nz/software/120982/800-com)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/74028/120982/dialpad/vs/800-com)

-----

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