---
description: Compare ProcedureFlow vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ProcedureFlow vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [ProcedureFlow \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.co.nz/compare/68453/109980/procedureflow/vs/liveagent)

# Compare ProcedureFlow vs LiveAgent

Canonical: https://www.softwareadvice.co.nz/compare/68453/109980/procedureflow/vs/liveagent

> Detailed comparison between ProcedureFlow and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ProcedureFlow | LiveAgent |
| **Overall rating** | 4.9/5 | 4.7/5 |
| **Total Reviews** | 27 | 1787 |
| **Starting Price** | US$20.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ProcedureFlow

- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Call Scripting
- Collaboration Tools
- Content Management
- Decision Support Software
- Drag & Drop
- Full Text Search
- Knowledge Base Management
- Live Chat
- Monitoring
- Performance Management
- Reporting/Analytics
- Self Service Portal
- Text Editing
- Third-Party Integrations
- Workflow Management

### LiveAgent

- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Call Scripting
- Collaboration Tools
- Content Management
- Decision Support Software
- Drag & Drop
- Email Monitoring
- Full Text Search
- Knowledge Base Management
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Reporting/Analytics
- Self Service Portal
- Text Editing
- Third-Party Integrations
- Workflow Management

## Links

- [View ProcedureFlow Profile](https://www.softwareadvice.co.nz/software/68453/procedureflow)
- [View LiveAgent Profile](https://www.softwareadvice.co.nz/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/68453/109980/procedureflow/vs/liveagent)

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