---
description: Compare Cherwell Service Management vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Cherwell Service Management vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Online Project Management Software](/directory/436/web-based/software) > [Cherwell Service Management \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/6396/436317/cherwell-service-management/vs/freshservice)

# Compare Cherwell Service Management vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/6396/436317/cherwell-service-management/vs/freshservice

> Detailed comparison between Cherwell Service Management and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Cherwell Service Management | Freshservice |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 166 | 791 |
| **Starting Price** | US$189.00 | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Cherwell Service Management

- API
- Asset Tracking
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Monitoring
- Performance Metrics
- Project Management
- Reporting/Analytics
- Requirements Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

### Freshservice

- API
- Asset Tracking
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Monitoring
- Performance Metrics
- Project Management
- Reporting/Analytics
- Requirements Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View Cherwell Service Management Profile](https://www.softwareadvice.co.nz/software/6396/cherwell-service-management)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/6396/436317/cherwell-service-management/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Cherwell Service Management vs Freshservice Comparison","description":"Compare Cherwell Service Management vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/6396/436317/cherwell-service-management/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.nz/software/6396/cherwell-service-management#software"},{"@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/6396/436317/cherwell-service-management/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/compare/6396/436317/cherwell-service-management/vs/freshservice#webpage","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"}},{"name":"Cherwell Service Management","description":"Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes.\n\n\nCherwell Service Management supports process customization that allows departments to tailor the solution according to their native workflow processes.\n\n\nThe solution provides users multiple ITIL verified processes such as incident, problem, request and event management. It also enables users to leverage ITIL service transition processes including change, configuration, release and deployment management.\n\n\nCherwell Service Management provides IT self-service portal that automates request fulfillment and consolidates multiple independent portals in a single site. The dashboard enables users to spot trends, eliminate bottlenecks and comply with service delivery guidelines.\n\n\nCherwell Service Management is available on a pay-as-you-go subscription model. Perpetual license is also available for a one-time fee in case businesses wants an on premise deployment.\n\n\nSupport is available via email, phone and through webinars and Cherwell’s online community.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ae7a6465-1e84-48c0-ba81-000b60013bab.jpg","url":"https://www.softwareadvice.co.nz/software/6396/cherwell-service-management","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/6396/cherwell-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":166,"ratingValue":4.3},"offers":{"price":"189","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.co.nz/compare/6396/436317/cherwell-service-management/vs/freshservice#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Project Management Software","position":2,"item":"/directory/436/web-based/software","@type":"ListItem"},{"name":"Cherwell Service Management vs Freshservice","position":3,"item":"https://www.softwareadvice.co.nz/compare/6396/436317/cherwell-service-management/vs/freshservice","@type":"ListItem"}]}]}
</script>