---
description: Compare Hiver vs Zoho TeamInbox regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hiver vs Zoho TeamInbox Comparison
---

Breadcrumb: [Home](/) > [Workflow Management Software](/directory/4272/workflow/software) > [Hiver \<span\>vs\</span\> Zoho TeamInbox](https://www.softwareadvice.co.nz/compare/60479/405059/hiver/vs/zoho-teaminbox)

# Compare Hiver vs Zoho TeamInbox

Canonical: https://www.softwareadvice.co.nz/compare/60479/405059/hiver/vs/zoho-teaminbox

> Detailed comparison between Hiver and Zoho TeamInbox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Zoho TeamInbox |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 148 | 1 |
| **Starting Price** | US$55.00 | US$8.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Hiver

- AI Sorting
- Assignment Management
- Canned Responses
- Collaboration Tools
- Communication Management
- Cross-system Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- File Sharing
- Help Desk Management
- Inbox Management
- Integration into Third Party Applications
- Monitoring
- Natural Language Processing
- Reminders
- Response Management
- Shared Inboxes
- Support Ticket Management
- Task Management

### Zoho TeamInbox

- Assignment Management
- Canned Responses
- Collaboration Tools
- Communication Management
- Email Monitoring
- File Sharing
- Inbox Management
- Response Management
- Shared Inboxes
- Task Management

## Links

- [View Hiver Profile](https://www.softwareadvice.co.nz/software/60479/hiver)
- [View Zoho TeamInbox Profile](https://www.softwareadvice.co.nz/software/405059/zoho-teaminbox)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/60479/405059/hiver/vs/zoho-teaminbox)

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