---
description: Compare Alloy Navigator vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Alloy Navigator vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [Alloy Navigator \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/57082/436317/alloy-navigator/vs/freshservice)

# Compare Alloy Navigator vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/57082/436317/alloy-navigator/vs/freshservice

> Detailed comparison between Alloy Navigator and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Alloy Navigator | Freshservice |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 64 | 714 |
| **Starting Price** | US$19.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Alloy Navigator

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Content Management
- Contract/License Management
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- License Management
- Project Management
- Real-Time Data
- Request Assignment
- Requirements Management
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Content Management
- Contract/License Management
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- License Management
- Project Management
- Real-Time Data
- Request Assignment
- Requirements Management
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Alloy Navigator Profile](https://www.softwareadvice.co.nz/software/57082/alloy-navigator)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/57082/436317/alloy-navigator/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Alloy Navigator vs Freshservice Comparison","description":"Compare Alloy Navigator vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/57082/436317/alloy-navigator/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.nz/software/57082/alloy-navigator#software"},{"@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/57082/436317/alloy-navigator/vs/freshservice#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/57082/436317/alloy-navigator/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Alloy Navigator","description":"Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.\n\n\nAlloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.\n\n\nAlloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fd5fe4a7-4d83-4f9e-ab4b-15e7b641d856.png","url":"https://www.softwareadvice.co.nz/software/57082/alloy-navigator","@id":"https://www.softwareadvice.co.nz/software/57082/alloy-navigator#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":64},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":714},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/57082/436317/alloy-navigator/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/1884/knowledge-management/software","@type":"ListItem"},{"name":"Alloy Navigator vs Freshservice","position":3,"item":"https://www.softwareadvice.co.nz/compare/57082/436317/alloy-navigator/vs/freshservice","@type":"ListItem"}]}]}
</script>