---
description: Compare Selmo vs LeadDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Selmo vs LeadDesk Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Selmo \<span\>vs\</span\> LeadDesk](https://www.softwareadvice.co.nz/compare/365682/450657/selmo/vs/LeadDesk)

# Compare Selmo vs LeadDesk

Canonical: https://www.softwareadvice.co.nz/compare/365682/450657/selmo/vs/LeadDesk

> Detailed comparison between Selmo and LeadDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Selmo | LeadDesk |
| **Overall rating** | 5.0/5 | 4.8/5 |
| **Total Reviews** | 1 | 13 |
| **Starting Price** | US$30.00 | €99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Selmo

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Email Management
- Inbound Call Centre
- Integrations Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data

### LeadDesk

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Email Management
- Inbound Call Centre
- Integrations Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data

## Links

- [View Selmo Profile](https://www.softwareadvice.co.nz/software/365682/selmo)
- [View LeadDesk Profile](https://www.softwareadvice.co.nz/software/450657/LeadDesk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/365682/450657/selmo/vs/LeadDesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Selmo vs LeadDesk Comparison","description":"Compare Selmo vs LeadDesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/365682/450657/selmo/vs/LeadDesk","about":[{"@id":"https://www.softwareadvice.co.nz/software/365682/selmo#software"},{"@id":"https://www.softwareadvice.co.nz/software/450657/LeadDesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/365682/450657/selmo/vs/LeadDesk#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/365682/450657/selmo/vs/LeadDesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Selmo","description":"Selmo is a powerful call automation software covering most processes a modern business performs.\n\nCall centers, contact centers, and independent businesses are already using Selmo to boost their lead generation and sales, improve customer support, and perform extensive surveys and recruitment projects.\n\nWhy do companies choose Selmo?\n\nSelmo allows businesses to create their own inbound and/or outbound call center regardless of their size and location. It provides professional call center tools for productive work.\n\nTransform outbound calling with auto dialer software: power mode to automate the routine of dialing and predictive mode to boost calling speed by 3 times. \n\nDeliver the best experience with an inbound IVR, which never forgets to connect customers to agents, set up other tasks or assign tags.\n\nImpress clients with your engagement, as a built-in CRM stores communication history with a client, call recordings, notes, and tags.\n\nBuild a seamless flow by integrating Selmo with your CRM. Set it up once to transfer your contacts to Selmo’s calling campaigns and back.\n\nAvoid errors and delays with Selmo’s scripting tool. Agents will see a script you create and assign to a specific campaign, as well as the survey to fill during the call.\n\nAutomate processes with triggered outcomes. Add customizable call outcomes for each campaign and set up respective actions. No client will get lost in the middle of the funnel thanks to this feature.\n\nUnderstand how your campaigns perform with various sets of charts, tables, and downloadable reports.\n\nManage team’s productivity with performance reports and KPIs. Assist new team members with various learning tools.\n\n\nSelmo is quick in installation and lightweight software using a cloud SaaS model, which means no hardware is required. You can access your account from any laptop with a stable internet connection.\n\nMoreover, Selmo is scalable and perfect for teams of 2, 10, 50, 100 or 1000 agents and above. The sky is the limit!\n\nA list of most-used Selmo features:\n\n- Auto dialer with predictive and power modes\n\nAn auto dialer is a piece of software that dials phone numbers from the list and automatically connects an operator to a call, when a customer picks up the phone. Selmo’s auto-dialer has 2 modes: a power mode and a predictive mode.\n\nOur data show that predictive mode repurposes up to 80% of agents’ working hours from dialing to talking and boosts calling efficiency 3 to 4 times compared to manual mode.\n\n- IVR\n\nFully customizable and supports various tasks, for example assigning tags, scheduling a call, adding the contact to a campaign or assigning him to a manager, etc.\n\n- Call recording\n\nAll inbound and outbound calls are being recorded and stored until such time as you decide to delete them. \n\n- CRM\n\nContacts you upload to the service are instantly formed into client cards, which store all the data, tags, call history, and tasks assigned to the client. This is an all-you-need CRM perfect for sales and customer support.\n\n- Mailing\n\nAn essential tool for customer communication. Connect an email address and send emails directly from Selmo. Create automated emails based on call results or other triggers.\n\n- API-integrations\n\nThis feature allows to connect Selmo to your CRM as a calling tool. Build an automated funnel, which transfers contacts from your CRM funnel to Selmo, assigns a script and a manager, and dials automatically. Results are then transferred back to your CRM.\n\n- Scripts &amp; surveys\n\nCreate scripts and surveys right inside the app, assign them to campaigns and managers, set outcomes, and allocate respective actions. Thorough survey statistics are available as well.\n\nOther tools include:\n\n- Speech transcription\n- Speech analytics\n- Contacts import and storage\n- Visual reports\n- Team performance reports\n- KPIs","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2f625b34-b3fb-475d-b6a0-b12e36da56da.png","url":"https://www.softwareadvice.co.nz/software/365682/selmo","@id":"https://www.softwareadvice.co.nz/software/365682/selmo#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"LeadDesk","description":"LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place.\n\nLeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need.\n\nWhether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/25e4062b-9470-4567-a369-4168d8a368cc.png","url":"https://www.softwareadvice.co.nz/software/450657/LeadDesk","@id":"https://www.softwareadvice.co.nz/software/450657/LeadDesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":13},"offers":{"price":"99","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/365682/450657/selmo/vs/LeadDesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/4389/contact-center/software","@type":"ListItem"},{"name":"Selmo vs LeadDesk","position":3,"item":"https://www.softwareadvice.co.nz/compare/365682/450657/selmo/vs/LeadDesk","@type":"ListItem"}]}]}
</script>