---
description: Compare Salesforce Service Cloud vs Cisco Finesse regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Service Cloud vs Cisco Finesse Comparison
---

Breadcrumb: [Home](/) > [Consulting CRM Software](/directory/3837/consulting/software) > [Salesforce Service Cloud \<span\>vs\</span\> Cisco Finesse](https://www.softwareadvice.co.nz/compare/363691/424125/service-cloud/vs/cisco-finesse)

# Compare Salesforce Service Cloud vs Cisco Finesse

Canonical: https://www.softwareadvice.co.nz/compare/363691/424125/service-cloud/vs/cisco-finesse

> Detailed comparison between Salesforce Service Cloud and Cisco Finesse. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Cisco Finesse |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 820 | 11 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Salesforce Service Cloud

- API
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Customer History
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Support Ticket Management

### Cisco Finesse

- API
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Customer History
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Support Ticket Management

## Links

- [View Salesforce Service Cloud Profile](https://www.softwareadvice.co.nz/software/363691/service-cloud)
- [View Cisco Finesse Profile](https://www.softwareadvice.co.nz/software/424125/cisco-finesse)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/363691/424125/service-cloud/vs/cisco-finesse)

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