---
description: Compare Salesforce Service Cloud vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Service Cloud vs Intercom Comparison
---

Breadcrumb: [Home](/) > [Government Software](/directory/4240/government/software) > [Salesforce Service Cloud \<span\>vs\</span\> Intercom](https://www.softwareadvice.co.nz/compare/363691/378292/service-cloud/vs/intercom)

# Compare Salesforce Service Cloud vs Intercom

Canonical: https://www.softwareadvice.co.nz/compare/363691/378292/service-cloud/vs/intercom

> Detailed comparison between Salesforce Service Cloud and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Intercom |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 824 | 1133 |
| **Starting Price** | US$25.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Intercom

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Salesforce Service Cloud Profile](https://www.softwareadvice.co.nz/software/363691/service-cloud)
- [View Intercom Profile](https://www.softwareadvice.co.nz/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/363691/378292/service-cloud/vs/intercom)

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