---
description: Compare AssetSonar vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: AssetSonar vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Asset Tracking Software](/directory/1560/asset-tracking/software) > [AssetSonar \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/361034/436317/assetsonar/vs/freshservice)

# Compare AssetSonar vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/361034/436317/assetsonar/vs/freshservice

> Detailed comparison between AssetSonar and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | AssetSonar | Freshservice |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 39 | 791 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### AssetSonar

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View AssetSonar Profile](https://www.softwareadvice.co.nz/software/361034/assetsonar)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/361034/436317/assetsonar/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"AssetSonar vs Freshservice Comparison","description":"Compare AssetSonar vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/361034/436317/assetsonar/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.nz/software/361034/assetsonar#software"},{"@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/361034/436317/assetsonar/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/compare/361034/436317/assetsonar/vs/freshservice#webpage","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"}},{"name":"AssetSonar","description":"Connected IT management software that brings IT asset management (ITAM), software asset management (SAM), IT service management (ITSM), patch management, and CMDB capabilities into one system. It is built for growing mid-market and enterprise IT teams that need more than spreadsheets, disconnected service desks, and siloed point tools. At the center is the IT Graph, a live relationship model of the IT environment that connects assets, users, software, licenses, contracts, vendors, locations, tickets, and service activity into one operational map. Instead of maintaining a static CMDB by hand, teams see ownership, dependencies, software usage, patch status, linked tickets, and service impact in context. The ITSM capabilities cover incidents, service requests, approvals, SLAs, self-service, knowledge articles, and workflow automation from a centralized workspace. Employees submit requests through a self-service portal, email, Slack, or Microsoft Teams, while IT teams manage every request in one queue. Because tickets are linked to asset and software data, technicians can diagnose issues with full context, route work accurately, reduce back-and-forth, and resolve requests with confidence. Onboarding and offboarding are standardized end to end. Teams can assign devices, provision software, approve requests, recover assets, revoke access, reclaim license seats, trigger service tasks, notify stakeholders, and maintain an audit trail, which reduces the risk of missed devices, lingering access, unused licenses, and compliance gaps. For hardware and software management, teams track laptops, desktops, peripherals, mobile devices, applications, licenses, renewals, entitlements, custody, maintenance, warranties, audits, and stock levels. Agent-based and integration-based discovery, along with SaaS discovery, surface application usage, underused licenses, and upcoming renewals so software spend stays under control. Patch and vulnerability visibility helps teams identify critical risks, affected software, impacted assets, CVEs, and remediation status. Workflow automation and the Zoe AI Copilot turn that data into execution, building workflows for approvals, offboarding, license reclamation, asset updates, notifications, recurring services, and knowledge creation. Native integrations connect identity providers including Okta, Microsoft Entra ID, Google Workspace, and JumpCloud, endpoint and device tools such as Microsoft Intune, Jamf Pro and Cisco Meraki, and service desks including Jira Service Management and Zendesk. By combining ITAM, ITSM, software governance, patch visibility, automation, AI, and the IT Graph in one system, teams improve service delivery, strengthen lifecycle governance, reduce manual work, control risk, and run reliable IT operations. Common buyers include IT managers, IT asset managers, service desk managers, IT directors and CIOs, and procurement, finance, and security stakeholders.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/238a7b7e-50a7-4f5c-a203-2c57e47eec00.png","url":"https://www.softwareadvice.co.nz/software/361034/assetsonar","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/361034/assetsonar#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":39,"ratingValue":4.6},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.co.nz/compare/361034/436317/assetsonar/vs/freshservice#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Asset Tracking Software","position":2,"item":"/directory/1560/asset-tracking/software","@type":"ListItem"},{"name":"AssetSonar vs Freshservice","position":3,"item":"https://www.softwareadvice.co.nz/compare/361034/436317/assetsonar/vs/freshservice","@type":"ListItem"}]}]}
</script>
