---
description: Compare Microsoft 365 Help Desk Ticketing System vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Microsoft 365 Help Desk Ticketing System vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Microsoft 365 Help Desk Ticketing System \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.co.nz/compare/360299/393877/microsoft-365-help-desk-ticketing-system/vs/zoho-desk)

# Compare Microsoft 365 Help Desk Ticketing System vs Zoho Desk

Canonical: https://www.softwareadvice.co.nz/compare/360299/393877/microsoft-365-help-desk-ticketing-system/vs/zoho-desk

> Detailed comparison between Microsoft 365 Help Desk Ticketing System and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Microsoft 365 Help Desk Ticketing System | Zoho Desk |
| **Overall rating** | - | 4.5/5 |
| **Total Reviews** | 0 | 2212 |
| **Starting Price** | US$49.00 | US$20.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online | Live Online, Webinars, Documentation, Videos |

## Key features

### Microsoft 365 Help Desk Ticketing System

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Zoho Desk

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Lead Management
- Performance Metrics
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Microsoft 365 Help Desk Ticketing System Profile](https://www.softwareadvice.co.nz/software/360299/microsoft-365-help-desk-ticketing-system)
- [View Zoho Desk Profile](https://www.softwareadvice.co.nz/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/360299/393877/microsoft-365-help-desk-ticketing-system/vs/zoho-desk)

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