---
description: Compare BoldDesk vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BoldDesk vs Intercom Comparison
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [BoldDesk \<span\>vs\</span\> Intercom](https://www.softwareadvice.co.nz/compare/359821/378292/bolddesk/vs/intercom)

# Compare BoldDesk vs Intercom

Canonical: https://www.softwareadvice.co.nz/compare/359821/378292/bolddesk/vs/intercom

> Detailed comparison between BoldDesk and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BoldDesk | Intercom |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 1 | 1131 |
| **Starting Price** | US$0.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### BoldDesk

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Intercom

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View BoldDesk Profile](https://www.softwareadvice.co.nz/software/359821/bolddesk)
- [View Intercom Profile](https://www.softwareadvice.co.nz/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/359821/378292/bolddesk/vs/intercom)

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