---
description: Compare Haptik vs Wati regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Haptik vs Wati Comparison
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/4671/conversational-marketing/software) > [Haptik \<span\>vs\</span\> Wati](https://www.softwareadvice.co.nz/compare/359092/430256/haptik/vs/wati)

# Compare Haptik vs Wati

Canonical: https://www.softwareadvice.co.nz/compare/359092/430256/haptik/vs/wati

> Detailed comparison between Haptik and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Haptik | Wati |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 41 | 203 |
| **Starting Price** | US$5,000.00 | US$59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Haptik

- AI/Machine Learning
- API
- Activity Dashboard
- Autoresponders
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Customer Engagement
- Customer Experience Management
- Customer Support
- Drag & Drop
- For Developers
- Live Chat
- Natural Language Processing
- Performance Metrics
- Pre-Configured Bot
- Reporting/Analytics

### Wati

- AI/Machine Learning
- API
- Activity Dashboard
- Autoresponders
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Customer Engagement
- Customer Experience Management
- Customer Support
- Drag & Drop
- For Developers
- Live Chat
- Natural Language Processing
- Performance Metrics
- Pre-Configured Bot
- Reporting/Analytics

## Links

- [View Haptik Profile](https://www.softwareadvice.co.nz/software/359092/haptik)
- [View Wati Profile](https://www.softwareadvice.co.nz/software/430256/wati)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/359092/430256/haptik/vs/wati)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Haptik vs Wati Comparison","description":"Compare Haptik vs Wati regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/359092/430256/haptik/vs/wati","about":[{"@id":"https://www.softwareadvice.co.nz/software/359092/haptik#software"},{"@id":"https://www.softwareadvice.co.nz/software/430256/wati#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/359092/430256/haptik/vs/wati#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/359092/430256/haptik/vs/wati#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Haptik","description":"Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial services and eCommerce industries manage customer experiences using omnichannel virtual assistants. Professionals can include various elements including menus, quick replies, image carousel, store locator and chatbot prompts, among others to improve the user interface according to requirements.\n\nKey features of Haptik include a drag-and-drop interface, multilingual conversations, AI recommendations and data security. Administrators can gain insights into trending user queries, bot breaks, return on investment (ROI), customer interactions, key actionables, user query repetition and other metrics using analytics and natural language understanding (NLU) capabilities. Additionally, supervisors can track agents' performance, status, customer satisfaction score (CSAT) and response time through a centralized dashboard.\n\nHaptik facilitates integration with several third-party systems such as Salesforce, Shopify, Zendesk and more. Pricing is available on request and support is extended via live chat, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3509a1d3-3b81-4b1f-89a3-5e64338fd969.png","url":"https://www.softwareadvice.co.nz/software/359092/haptik","@id":"https://www.softwareadvice.co.nz/software/359092/haptik#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":41},"offers":{"price":"5000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"Wati","description":"Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\n\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.\n\nWati, the AI-Powered Customer Engagement Platform for Revenue Growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9c63a4b6-eca3-4a2d-b0fd-535f42910ab5.png","url":"https://www.softwareadvice.co.nz/software/430256/wati","@id":"https://www.softwareadvice.co.nz/software/430256/wati#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":203},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/359092/430256/haptik/vs/wati#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational Marketing Platforms","position":2,"item":"/directory/4671/conversational-marketing/software","@type":"ListItem"},{"name":"Haptik vs Wati","position":3,"item":"https://www.softwareadvice.co.nz/compare/359092/430256/haptik/vs/wati","@type":"ListItem"}]}]}
</script>
