---
description: Compare ServiceNow Customer Service Management vs Oracle B2C Service regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow Customer Service Management vs Oracle B2C Service Comparison
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [ServiceNow Customer Service Management \<span\>vs\</span\> Oracle B2C Service](https://www.softwareadvice.co.nz/compare/356274/459956/servicenow/vs/Oracle-Right-Now)

# Compare ServiceNow Customer Service Management vs Oracle B2C Service

Canonical: https://www.softwareadvice.co.nz/compare/356274/459956/servicenow/vs/Oracle-Right-Now

> Detailed comparison between ServiceNow Customer Service Management and Oracle B2C Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow Customer Service Management | Oracle B2C Service |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 152 | 32 |
| **Starting Price** | - | - |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### ServiceNow Customer Service Management

- Access Controls/Permissions
- Call Centre Management
- Call List Management
- Call Routing
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Self Service Portal
- Social Media Integration
- Workflow Management

### Oracle B2C Service

- Access Controls/Permissions
- Call Centre Management
- Call List Management
- Call Routing
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Workflow Management

## Links

- [View ServiceNow Customer Service Management Profile](https://www.softwareadvice.co.nz/software/356274/servicenow)
- [View Oracle B2C Service Profile](https://www.softwareadvice.co.nz/software/459956/Oracle-Right-Now)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/356274/459956/servicenow/vs/Oracle-Right-Now)

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