---
description: Compare Manhattan Active Omni vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Manhattan Active Omni vs Salesforce Service Cloud Comparison
---

Breadcrumb: [Home](/) > [Retail POS Systems](/directory/4562/retail/software) > [Manhattan Active Omni \<span\>vs\</span\> Salesforce Service Cloud](https://www.softwareadvice.co.nz/compare/352971/363691/manhattan-active-omni/vs/service-cloud)

# Compare Manhattan Active Omni vs Salesforce Service Cloud

Canonical: https://www.softwareadvice.co.nz/compare/352971/363691/manhattan-active-omni/vs/service-cloud

> Detailed comparison between Manhattan Active Omni and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Manhattan Active Omni | Salesforce Service Cloud |
| **Overall rating** | - | 4.5/5 |
| **Total Reviews** | 0 | 824 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Manhattan Active Omni

- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Templates
- Email Management
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Salesforce Service Cloud

- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Templates
- Email Management
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Manhattan Active Omni Profile](https://www.softwareadvice.co.nz/software/352971/manhattan-active-omni)
- [View Salesforce Service Cloud Profile](https://www.softwareadvice.co.nz/software/363691/service-cloud)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/352971/363691/manhattan-active-omni/vs/service-cloud)

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