---
description: Compare Wavity Help & Service Desk vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Wavity Help & Service Desk vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Wavity Help & Service Desk \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/351259/436317/wavity-help-and-service-desk/vs/freshservice)

# Compare Wavity Help & Service Desk vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/351259/436317/wavity-help-and-service-desk/vs/freshservice

> Detailed comparison between Wavity Help & Service Desk and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Wavity Help & Service Desk | Freshservice |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 43 | 791 |
| **Starting Price** | US$12.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Wavity Help & Service Desk

- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- CRM
- Change Management
- Customisable Branding
- Customisable Forms
- Email Templates
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Problem Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Freshservice

- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- CRM
- Change Management
- Customisable Branding
- Customisable Forms
- Email Templates
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Problem Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Wavity Help & Service Desk Profile](https://www.softwareadvice.co.nz/software/351259/wavity-help-and-service-desk)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/351259/436317/wavity-help-and-service-desk/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Wavity Help &amp; Service Desk vs Freshservice Comparison","description":"Compare Wavity Help & Service Desk vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/351259/436317/wavity-help-and-service-desk/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.nz/software/351259/wavity-help-and-service-desk#software"},{"@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/351259/436317/wavity-help-and-service-desk/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/compare/351259/436317/wavity-help-and-service-desk/vs/freshservice#webpage","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"}},{"name":"Wavity Help & Service Desk","description":"Wavity’s Help and Service Desk Application can be used for internal as well as external users.\n\nWavity has led the product development with a user-centric approach. With the widget-driven UI, users can customize the look and feel to what they need and how they want to view things, thereby making the UI their own. This solution is role aware, so users are presented with only those things that are pertinent to them and are needed to get their work done.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/708f79f6-b906-476e-ba32-dd688438c3e1.png","url":"https://www.softwareadvice.co.nz/software/351259/wavity-help-and-service-desk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/351259/wavity-help-and-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":43,"ratingValue":4.8},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.co.nz/compare/351259/436317/wavity-help-and-service-desk/vs/freshservice#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Wavity Help & Service Desk vs Freshservice","position":3,"item":"https://www.softwareadvice.co.nz/compare/351259/436317/wavity-help-and-service-desk/vs/freshservice","@type":"ListItem"}]}]}
</script>