---
description: Compare Zendesk QA vs ServiceNow Customer Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk QA vs ServiceNow Customer Service Management Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Zendesk QA \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.softwareadvice.co.nz/compare/343887/356274/klaus/vs/servicenow)

# Compare Zendesk QA vs ServiceNow Customer Service Management

Canonical: https://www.softwareadvice.co.nz/compare/343887/356274/klaus/vs/servicenow

> Detailed comparison between Zendesk QA and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk QA | ServiceNow Customer Service Management |
| **Overall rating** | 4.9/5 | 4.4/5 |
| **Total Reviews** | 23 | 152 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk QA

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Call Centre Management
- Collaboration Tools
- Customer Experience Management
- Multi-Channel Communication
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

### ServiceNow Customer Service Management

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Call Centre Management
- Call Tracking
- Collaboration Tools
- Computer Telephony Integration
- Customer Experience Management
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Quality Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Zendesk QA Profile](https://www.softwareadvice.co.nz/software/343887/klaus)
- [View ServiceNow Customer Service Management Profile](https://www.softwareadvice.co.nz/software/356274/servicenow)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/343887/356274/klaus/vs/servicenow)

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