---
description: Compare VICIdial vs PBXware regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: VICIdial vs PBXware Comparison
---

Breadcrumb: [Home](/) > [Automatic Call Distribution Systems](/directory/1694/auto-call-distribution/software) > [VICIdial \<span\>vs\</span\> PBXware](https://www.softwareadvice.co.nz/compare/33171/298836/vicidial/vs/pbxware)

# Compare VICIdial vs PBXware

Canonical: https://www.softwareadvice.co.nz/compare/33171/298836/vicidial/vs/pbxware

> Detailed comparison between VICIdial and PBXware. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | VICIdial | PBXware |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 265 | 0 |
| **Starting Price** | US$400.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### VICIdial

- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Computer Telephony Integration
- Email Management
- Inbound Call Centre
- Multi-Channel Communication
- Outbound Call Centre
- Performance Management
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- VoIP Connection

### PBXware

- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Computer Telephony Integration
- Email Management
- Inbound Call Centre
- Multi-Channel Communication
- Outbound Call Centre
- Performance Management
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- VoIP Connection

## Links

- [View VICIdial Profile](https://www.softwareadvice.co.nz/software/33171/vicidial)
- [View PBXware Profile](https://www.softwareadvice.co.nz/software/298836/pbxware)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/33171/298836/vicidial/vs/pbxware)

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