---
description: Compare ServiceM8 vs The Customer Factor regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceM8 vs The Customer Factor Comparison
---

Breadcrumb: [Home](/) > [Equipment Maintenance Software](/directory/405/equipment-maintenance/software) > [ServiceM8 \<span\>vs\</span\> The Customer Factor](https://www.softwareadvice.co.nz/compare/32951/295153/servicem8/vs/the-customer-factor)

# Compare ServiceM8 vs The Customer Factor

Canonical: https://www.softwareadvice.co.nz/compare/32951/295153/servicem8/vs/the-customer-factor

> Detailed comparison between ServiceM8 and The Customer Factor. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceM8 | The Customer Factor |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 311 | 17 |
| **Starting Price** | A$0.00 | US$34.95 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Documentation, Videos | Webinars |

## Key features

### ServiceM8

- Accounting
- Asset Tracking
- Billing & Invoicing
- Client Management
- Credit Card Processing
- Customer History
- Customisable Templates
- Job Management
- Mobile Access
- Mobile Alerts
- Productivity Analysis
- Proposal Generation
- Quotes/Estimates
- Real-Time Data
- Reminders
- Route Optimisation
- Safety Management
- Scheduling
- Service History
- Work Order Creation

### The Customer Factor

- Billing & Invoicing
- Credit Card Processing
- Customer History
- Job Management
- Mobile Access
- Quotes/Estimates
- Reminders
- Scheduling
- Service History

## Links

- [View ServiceM8 Profile](https://www.softwareadvice.co.nz/software/32951/servicem8)
- [View The Customer Factor Profile](https://www.softwareadvice.co.nz/software/295153/the-customer-factor)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/32951/295153/servicem8/vs/the-customer-factor)

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