---
description: Compare ALVAO Service Desk vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ALVAO Service Desk vs NinjaOne Comparison
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [ALVAO Service Desk \<span\>vs\</span\> NinjaOne](https://www.softwareadvice.co.nz/compare/328211/349671/alvao-service-desk/vs/ninjarmm)

# Compare ALVAO Service Desk vs NinjaOne

Canonical: https://www.softwareadvice.co.nz/compare/328211/349671/alvao-service-desk/vs/ninjarmm

> Detailed comparison between ALVAO Service Desk and NinjaOne. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ALVAO Service Desk | NinjaOne |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 29 | 298 |
| **Starting Price** | US$36.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ALVAO Service Desk

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Contract/License Management
- Customisable Templates
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- License Management
- Mobile Alerts
- Monitoring
- Project Management
- Risk Analysis
- Security Tools
- Service History
- Status Tracking
- Support Ticket Management

### NinjaOne

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Contract/License Management
- Customisable Templates
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- License Management
- Mobile Alerts
- Monitoring
- Project Management
- Risk Analysis
- Security Tools
- Service History
- Status Tracking
- Support Ticket Management

## Links

- [View ALVAO Service Desk Profile](https://www.softwareadvice.co.nz/software/328211/alvao-service-desk)
- [View NinjaOne Profile](https://www.softwareadvice.co.nz/software/349671/ninjarmm)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/328211/349671/alvao-service-desk/vs/ninjarmm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ALVAO Service Desk vs NinjaOne Comparison","description":"Compare ALVAO Service Desk vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/328211/349671/alvao-service-desk/vs/ninjarmm","about":[{"@id":"https://www.softwareadvice.co.nz/software/328211/alvao-service-desk#software"},{"@id":"https://www.softwareadvice.co.nz/software/349671/ninjarmm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/328211/349671/alvao-service-desk/vs/ninjarmm#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/328211/349671/alvao-service-desk/vs/ninjarmm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"name":"ALVAO Service Desk","description":"ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/376d3d19-6e20-4399-9571-d39b4b97d24f.png","url":"https://www.softwareadvice.co.nz/software/328211/alvao-service-desk","@id":"https://www.softwareadvice.co.nz/software/328211/alvao-service-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":29},"offers":{"price":"36","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Android, Platform ios"},{"name":"NinjaOne","description":"NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed cloud-based, so no on-premises infrastructure is required. Core features include remote monitoring and management, automated patch management, endpoint management, remote access, backup, and IT documentation. NinjaOne helps IT teams monitor devices in real time, apply patches automatically to reduce security gaps, and manage endpoints from a single dashboard. The backup feature protects critical data across servers and workstations, while the documentation tools keep IT asset records organized and accessible. Support is available around the clock through live chat, email, and a knowledge base, giving users access to help whenever issues arise. NinjaOne suits businesses looking to consolidate IT tools into one platform, reducing the need to switch between multiple applications. Its ticketing integration and alerting system help teams respond to incidents quickly and keep operations running smoothly.","image":"https://images.g2crowd.com/display-layer-screenshots/25671/6347eab9a667bba1a3d1c1cb1011738d9a565a3010821dc1a9b240ae1072358d.png","url":"https://www.softwareadvice.co.nz/software/349671/ninjarmm","@id":"https://www.softwareadvice.co.nz/software/349671/ninjarmm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":298},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/328211/349671/alvao-service-desk/vs/ninjarmm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems","position":2,"item":"/directory/1630/it-ticketing/software","@type":"ListItem"},{"name":"ALVAO Service Desk vs NinjaOne","position":3,"item":"https://www.softwareadvice.co.nz/compare/328211/349671/alvao-service-desk/vs/ninjarmm","@type":"ListItem"}]}]}
</script>