---
description: Compare Genesys Cloud CX vs Microsoft Teams regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX vs Microsoft Teams Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Genesys Cloud CX \<span\>vs\</span\> Microsoft Teams](https://www.softwareadvice.co.nz/compare/323407/397766/pureconnect/vs/microsoft-teams)

# Compare Genesys Cloud CX vs Microsoft Teams

Canonical: https://www.softwareadvice.co.nz/compare/323407/397766/pureconnect/vs/microsoft-teams

> Detailed comparison between Genesys Cloud CX and Microsoft Teams. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Microsoft Teams |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 269 | 11166 |
| **Starting Price** | US$75.00 | $7.60 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Document Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Recording
- SSL Security
- Screen Sharing
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support
- Workflow Management

### Microsoft Teams

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Document Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Recording
- SSL Security
- Screen Sharing
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support
- Workflow Management

## Links

- [View Genesys Cloud CX Profile](https://www.softwareadvice.co.nz/software/323407/pureconnect)
- [View Microsoft Teams Profile](https://www.softwareadvice.co.nz/software/397766/microsoft-teams)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/323407/397766/pureconnect/vs/microsoft-teams)

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