---
description: Compare Genesys Cloud CX vs Voice Solution regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX vs Voice Solution Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Pharmaceutical ](/directory/343/pharmaceutical-crm/software) > [Genesys Cloud CX \<span\>vs\</span\> Voice Solution](https://www.softwareadvice.co.nz/compare/323407/370822/pureconnect/vs/voice-solution)

# Compare Genesys Cloud CX vs Voice Solution

Canonical: https://www.softwareadvice.co.nz/compare/323407/370822/pureconnect/vs/voice-solution

> Detailed comparison between Genesys Cloud CX and Voice Solution. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Voice Solution |
| **Overall rating** | 4.3/5 | - |
| **Total Reviews** | 262 | 0 |
| **Starting Price** | US$75.00 | US$22.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customisable Branding
- Inbound Call Centre
- Integrations Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data

### Voice Solution

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customisable Branding
- Inbound Call Centre
- Integrations Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data

## Links

- [View Genesys Cloud CX Profile](https://www.softwareadvice.co.nz/software/323407/pureconnect)
- [View Voice Solution Profile](https://www.softwareadvice.co.nz/software/370822/voice-solution)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/323407/370822/pureconnect/vs/voice-solution)

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