---
description: Compare Freshstatus vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshstatus vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [Freshstatus \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/317583/436317/freshstatus/vs/freshservice)

# Compare Freshstatus vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/317583/436317/freshstatus/vs/freshservice

> Detailed comparison between Freshstatus and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshstatus | Freshservice |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 73 | 791 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshstatus

- API
- Alerts/Notifications
- Customisable Templates
- IT Incident Management
- Incident Reporting
- Maintenance Scheduling
- Real-Time Notifications
- Status Tracking
- Task Management

### Freshservice

- API
- Alerts/Notifications
- Asset Tracking
- Automated Discovery
- Customer Complaint Tracking
- Customisable Templates
- For IT Project Management
- IT Incident Management
- Incident Reporting
- Issue Scheduling
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Real-Time Data
- Real-Time Notifications
- Risk Analysis
- Scheduling
- Status Tracking
- Support Ticket Management
- Task Management

## Links

- [View Freshstatus Profile](https://www.softwareadvice.co.nz/software/317583/freshstatus)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/317583/436317/freshstatus/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshstatus vs Freshservice Comparison","description":"Compare Freshstatus vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/317583/436317/freshstatus/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.nz/software/317583/freshstatus#software"},{"@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/317583/436317/freshstatus/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/compare/317583/436317/freshstatus/vs/freshservice#webpage","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"}},{"name":"Freshstatus","description":"Freshstatus is a status page and an incident communication software. Create a hosted and branded status page with just one click.  Manage Incidents and communicate status updates in real-time with your teams and customers.\n\nNew features in Freshstatus 3.0 include:  \nAuthenticating users with SSO/SAML, API for CRUD Incident and Scheduled Maintenance, Quick Service Status Change, Webhook Integration, Slack Integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aeb93dfb-128c-46e4-9517-3b364b70ac0a.jpeg","url":"https://www.softwareadvice.co.nz/software/317583/freshstatus","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/317583/freshstatus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":73,"ratingValue":4.6},"operatingSystem":"Cloud"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.nz/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.co.nz/compare/317583/436317/freshstatus/vs/freshservice#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/4577/incident-management/software","@type":"ListItem"},{"name":"Freshstatus vs Freshservice","position":3,"item":"https://www.softwareadvice.co.nz/compare/317583/436317/freshstatus/vs/freshservice","@type":"ListItem"}]}]}
</script>