---
description: Compare Neotel Call Center Software vs ICR Evolution regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Neotel Call Center Software vs ICR Evolution Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Neotel Call Center Software \<span\>vs\</span\> ICR Evolution](https://www.softwareadvice.co.nz/compare/317081/361026/neotel/vs/icr-evolution)

# Compare Neotel Call Center Software vs ICR Evolution

Canonical: https://www.softwareadvice.co.nz/compare/317081/361026/neotel/vs/icr-evolution

> Detailed comparison between Neotel Call Center Software and ICR Evolution. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Neotel Call Center Software | ICR Evolution |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 8 | 16 |
| **Starting Price** | - | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Neotel Call Center Software

- API
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Computer Telephony Integration
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Performance Management
- Progressive Dialer
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Recording
- Reporting & Statistics
- Reporting/Analytics

### ICR Evolution

- API
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Computer Telephony Integration
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Outbound Call Centre
- Performance Management
- Progressive Dialer
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Recording
- Reporting & Statistics
- Reporting/Analytics

## Links

- [View Neotel Call Center Software Profile](https://www.softwareadvice.co.nz/software/317081/neotel)
- [View ICR Evolution Profile](https://www.softwareadvice.co.nz/software/361026/icr-evolution)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/317081/361026/neotel/vs/icr-evolution)

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