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ICTContact vs Genesys Cloud CX Comparison

ICTContact

ICTContact is an advanced unified Contact Centre software solution and Inside sales dialer software solution with an agent portal and IVR studio to... Learn more

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Genesys Cloud CX

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have... Learn more

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ICTContact

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Genesys Cloud CX

Overall rating

4.4
(241 reviews)

Features rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.4
Customer Support
4
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ICTContact
Not provided by vendor
  • Free Version
  • Free Trial
Genesys Cloud CX
Not provided by vendor
  • Free Version
  • Free Trial
ICTContact
  • Cloud-based
  • On-premise
Genesys Cloud CX
  • Cloud-based
  • On-premise
ICTContact
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Genesys Cloud CX
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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