---
description: Compare HESK vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HESK vs Salesforce Service Cloud Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [HESK \<span\>vs\</span\> Salesforce Service Cloud](https://www.softwareadvice.co.nz/compare/27216/363691/sysaid-hesk/vs/service-cloud)

# Compare HESK vs Salesforce Service Cloud

Canonical: https://www.softwareadvice.co.nz/compare/27216/363691/sysaid-hesk/vs/service-cloud

> Detailed comparison between HESK and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HESK | Salesforce Service Cloud |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 8 | 827 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### HESK

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Templates
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

### Salesforce Service Cloud

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Templates
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management

## Links

- [View HESK Profile](https://www.softwareadvice.co.nz/software/27216/sysaid-hesk)
- [View Salesforce Service Cloud Profile](https://www.softwareadvice.co.nz/software/363691/service-cloud)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/27216/363691/sysaid-hesk/vs/service-cloud)

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