---
description: Compare Nickelled vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Nickelled vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/4379/digital-adoption-platform/software) > [Nickelled \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.co.nz/compare/27080/110247/nickelled/vs/freshdesk)

# Compare Nickelled vs Freshdesk

Canonical: https://www.softwareadvice.co.nz/compare/27080/110247/nickelled/vs/freshdesk

> Detailed comparison between Nickelled and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nickelled | Freshdesk |
| **Overall rating** | 4.9/5 | 4.5/5 |
| **Total Reviews** | 16 | 3425 |
| **Starting Price** | US$299.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Nickelled

- Alerts/Notifications
- CRM
- Content Creation
- Content Management
- Customer Experience Management
- Customisable Branding
- Dashboard
- Email Management
- Engagement Tracking
- Feedback Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Data Collection
- Multi-Language
- Reporting/Analytics
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Surveys & Feedback
- Workflow Management

### Freshdesk

- Alerts/Notifications
- CRM
- Content Creation
- Content Management
- Customer Experience Management
- Customisable Branding
- Dashboard
- Email Management
- Engagement Tracking
- Feedback Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Data Collection
- Multi-Language
- Reporting/Analytics
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Surveys & Feedback
- Workflow Management

## Links

- [View Nickelled Profile](https://www.softwareadvice.co.nz/software/27080/nickelled)
- [View Freshdesk Profile](https://www.softwareadvice.co.nz/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/27080/110247/nickelled/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Nickelled vs Freshdesk Comparison","description":"Compare Nickelled vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/27080/110247/nickelled/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.co.nz/software/27080/nickelled#software"},{"@id":"https://www.softwareadvice.co.nz/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/27080/110247/nickelled/vs/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/27080/110247/nickelled/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Nickelled","description":"Nickelled is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses that helps them in automating interactions with existing and potential customers. It offers content authoring, website integration and mobile learning within a suite.\n\n\nNickelled allows users to design infographic-based user guides for their solutions using default templates. Once users create the guides, Nickelled automatically sends them to administrators for approval and once approved, the guides can be published directly on different pages of the company website. Once the guides are uploaded, visitors to users’ websites will be able to use these guides as self-service tools.\n\n\nNickelled also features analytics tools, which allow users to track the performance of each training guide published, including number of visits, conversion rates and satisfaction scores.\n\n\nNickelled offers a native mobile application for remote usage. It offers services on a monthly subscription basis that includes support via email and product tutorials.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ef2582aa-0d93-4fcb-b988-d422ba58bf8b.jpg","url":"https://www.softwareadvice.co.nz/software/27080/nickelled","@id":"https://www.softwareadvice.co.nz/software/27080/nickelled#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":16},"offers":{"price":"299","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.co.nz/software/110247/freshdesk","@id":"https://www.softwareadvice.co.nz/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3425},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/27080/110247/nickelled/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Digital Adoption Platforms","position":2,"item":"/directory/4379/digital-adoption-platform/software","@type":"ListItem"},{"name":"Nickelled vs Freshdesk","position":3,"item":"https://www.softwareadvice.co.nz/compare/27080/110247/nickelled/vs/freshdesk","@type":"ListItem"}]}]}
</script>