---
description: Compare LiveChat vs HelpDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveChat vs HelpDesk Comparison
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [LiveChat \<span\>vs\</span\> HelpDesk](https://www.softwareadvice.co.nz/compare/27068/150799/livechat/vs/helpdesk)

# Compare LiveChat vs HelpDesk

Canonical: https://www.softwareadvice.co.nz/compare/27068/150799/livechat/vs/helpdesk

> Detailed comparison between LiveChat and HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | HelpDesk |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 1727 | 182 |
| **Starting Price** | US$25.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveChat

- AI Summarization
- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation

### HelpDesk

- AI Summarization
- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation

## Links

- [View LiveChat Profile](https://www.softwareadvice.co.nz/software/27068/livechat)
- [View HelpDesk Profile](https://www.softwareadvice.co.nz/software/150799/helpdesk)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/27068/150799/livechat/vs/helpdesk)

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