---
description: Compare LiveChat vs Smith.ai regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveChat vs Smith.ai Comparison
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [LiveChat \<span\>vs\</span\> Smith.ai](https://www.softwareadvice.co.nz/compare/27068/146788/livechat/vs/smith-ai)

# Compare LiveChat vs Smith.ai

Canonical: https://www.softwareadvice.co.nz/compare/27068/146788/livechat/vs/smith-ai

> Detailed comparison between LiveChat and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Smith.ai |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 1728 | 49 |
| **Starting Price** | US$25.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveChat

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Task Automation
- Transfers/Routing

### Smith.ai

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Task Automation
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.softwareadvice.co.nz/software/27068/livechat)
- [View Smith.ai Profile](https://www.softwareadvice.co.nz/software/146788/smith-ai)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/27068/146788/livechat/vs/smith-ai)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Smith.ai Comparison","description":"Compare LiveChat vs Smith.ai regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/27068/146788/livechat/vs/smith-ai","about":[{"@id":"https://www.softwareadvice.co.nz/software/27068/livechat#software"},{"@id":"https://www.softwareadvice.co.nz/software/146788/smith-ai#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/27068/146788/livechat/vs/smith-ai#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/27068/146788/livechat/vs/smith-ai#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.softwareadvice.co.nz/software/27068/livechat","@id":"https://www.softwareadvice.co.nz/software/27068/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1728},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Smith.ai","description":"Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. \n\n\nSmith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification &amp; intake, spam blocking, English &amp; Spanish fluency, rich business insights, free white-glove setup, call recordings &amp; transcripts, &amp; free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls.\n\n\nSmith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients.\n\n\nAll plans come with a 30-day money-back guarantee.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/da695896-30b5-4f73-93c4-64cddfd5381b.png","url":"https://www.softwareadvice.co.nz/software/146788/smith-ai","@id":"https://www.softwareadvice.co.nz/software/146788/smith-ai#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":49},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.softwareadvice.co.nz/compare/27068/146788/livechat/vs/smith-ai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/4574/customer-experience/software","@type":"ListItem"},{"name":"LiveChat vs Smith.ai","position":3,"item":"https://www.softwareadvice.co.nz/compare/27068/146788/livechat/vs/smith-ai","@type":"ListItem"}]}]}
</script>