---
description: Compare Track-It! vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Track-It! vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [Track-It\! \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.nz/compare/27016/436317/track-it/vs/freshservice)

# Compare Track-It\! vs Freshservice

Canonical: https://www.softwareadvice.co.nz/compare/27016/436317/track-it/vs/freshservice

> Detailed comparison between Track-It\! and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Track-It\! | Freshservice |
| **Overall rating** | 4.0/5 | 4.6/5 |
| **Total Reviews** | 77 | 791 |
| **Starting Price** | US$995.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Track-It\!

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Freshservice

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Discovery
- Automated Routing
- Change Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritisation
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Track-It\! Profile](https://www.softwareadvice.co.nz/software/27016/track-it)
- [View Freshservice Profile](https://www.softwareadvice.co.nz/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/27016/436317/track-it/vs/freshservice)

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