---
description: Compare Zendesk Suite vs Re:amaze regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Re:amaze Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [Zendesk Suite \<span\>vs\</span\> Re:amaze](https://www.softwareadvice.co.nz/compare/26892/63529/zendesk-talk/vs/reamaze)

# Compare Zendesk Suite vs Re:amaze

Canonical: https://www.softwareadvice.co.nz/compare/26892/63529/zendesk-talk/vs/reamaze

> Detailed comparison between Zendesk Suite and Re:amaze. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Re:amaze |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 4079 | 53 |
| **Starting Price** | US$39.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Zendesk Suite

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Transfers/Routing

### Re:amaze

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
- [View Re:amaze Profile](https://www.softwareadvice.co.nz/software/63529/reamaze)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/26892/63529/zendesk-talk/vs/reamaze)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Re:amaze Comparison","description":"Compare Zendesk Suite vs Re:amaze regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/26892/63529/zendesk-talk/vs/reamaze","about":[{"@id":"https://www.softwareadvice.co.nz/software/26892/zendesk-talk#software"},{"@id":"https://www.softwareadvice.co.nz/software/63529/reamaze#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/26892/63529/zendesk-talk/vs/reamaze#breadcrumblist"},"@id":"https://www.softwareadvice.co.nz/compare/26892/63529/zendesk-talk/vs/reamaze#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"},"publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Zendesk Suite","description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9fb4f1ef-440f-417d-a084-02cb16d6c3ec.png","url":"https://www.softwareadvice.co.nz/software/26892/zendesk-talk","@id":"https://www.softwareadvice.co.nz/software/26892/zendesk-talk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4079},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Re:amaze","description":"Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.\n\n\nReamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries.\n\n\nAdditionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered.\n\n\nServices are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c82e13e3-bfd6-48df-b479-7f7b5c48a839.png","url":"https://www.softwareadvice.co.nz/software/63529/reamaze","@id":"https://www.softwareadvice.co.nz/software/63529/reamaze#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":53},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.nz/compare/26892/63529/zendesk-talk/vs/reamaze#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/4296/itsm/software","@type":"ListItem"},{"name":"Zendesk Suite vs Re:amaze","position":3,"item":"https://www.softwareadvice.co.nz/compare/26892/63529/zendesk-talk/vs/reamaze","@type":"ListItem"}]}]}
</script>
