---
description: Compare Zendesk Suite vs QueueMetrics regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs QueueMetrics Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [Zendesk Suite \<span\>vs\</span\> QueueMetrics](https://www.softwareadvice.co.nz/compare/26892/30005/zendesk-talk/vs/queuemetrics)

# Compare Zendesk Suite vs QueueMetrics

Canonical: https://www.softwareadvice.co.nz/compare/26892/30005/zendesk-talk/vs/queuemetrics

> Detailed comparison between Zendesk Suite and QueueMetrics. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | QueueMetrics |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4079 | 27 |
| **Starting Price** | US$39.00 | CHF 8.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Caller ID
- Computer Telephony Integration
- Dashboard
- IVR
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Queue Management
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

### QueueMetrics

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Caller ID
- Computer Telephony Integration
- Dashboard
- IVR
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Queue Management
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
- [View QueueMetrics Profile](https://www.softwareadvice.co.nz/software/30005/queuemetrics)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/26892/30005/zendesk-talk/vs/queuemetrics)

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