---
description: Compare Zendesk Suite vs ServiceNow regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs ServiceNow Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [Zendesk Suite \<span\>vs\</span\> ServiceNow](https://www.softwareadvice.co.nz/compare/26892/27432/zendesk-talk/vs/service-now)

# Compare Zendesk Suite vs ServiceNow

Canonical: https://www.softwareadvice.co.nz/compare/26892/27432/zendesk-talk/vs/service-now

> Detailed comparison between Zendesk Suite and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | ServiceNow |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4072 | 344 |
| **Starting Price** | US$39.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ServiceNow

- API
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
- [View ServiceNow Profile](https://www.softwareadvice.co.nz/software/27432/service-now)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/26892/27432/zendesk-talk/vs/service-now)

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