---
description: Compare Zendesk Suite vs Smith.ai regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Suite vs Smith.ai Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [Zendesk Suite \<span\>vs\</span\> Smith.ai](https://www.softwareadvice.co.nz/compare/26892/146788/zendesk-talk/vs/smith-ai)

# Compare Zendesk Suite vs Smith.ai

Canonical: https://www.softwareadvice.co.nz/compare/26892/146788/zendesk-talk/vs/smith-ai

> Detailed comparison between Zendesk Suite and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Smith.ai |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 4094 | 49 |
| **Starting Price** | US$115.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### Smith.ai

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.softwareadvice.co.nz/software/26892/zendesk-talk)
- [View Smith.ai Profile](https://www.softwareadvice.co.nz/software/146788/smith-ai)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/26892/146788/zendesk-talk/vs/smith-ai)

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