---
description: Compare CM.com Communications Platform vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CM.com Communications Platform vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [CM.com Communications Platform \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.co.nz/compare/267356/323407/cm-com-communications-platform/vs/pureconnect)

# Compare CM.com Communications Platform vs Genesys Cloud CX

Canonical: https://www.softwareadvice.co.nz/compare/267356/323407/cm-com-communications-platform/vs/pureconnect

> Detailed comparison between CM.com Communications Platform and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CM.com Communications Platform | Genesys Cloud CX |
| **Overall rating** | 4.9/5 | 4.3/5 |
| **Total Reviews** | 7 | 262 |
| **Starting Price** | €0.01 | US$75.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CM.com Communications Platform

- API
- Activity Tracking
- Automatic Call Distribution
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Customer Database
- Engagement Tracking
- Interactive Content
- Lead Management
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management

### Genesys Cloud CX

- API
- Activity Tracking
- Automatic Call Distribution
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Customer Database
- Engagement Tracking
- Interactive Content
- Lead Management
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management

## Links

- [View CM.com Communications Platform Profile](https://www.softwareadvice.co.nz/software/267356/cm-com-communications-platform)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.co.nz/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.co.nz/compare/267356/323407/cm-com-communications-platform/vs/pureconnect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CM.com Communications Platform vs Genesys Cloud CX Comparison","description":"Compare CM.com Communications Platform vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.nz/compare/267356/323407/cm-com-communications-platform/vs/pureconnect","about":[{"@id":"https://www.softwareadvice.co.nz/software/267356/cm-com-communications-platform#software"},{"@id":"https://www.softwareadvice.co.nz/software/323407/pureconnect#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.nz/compare/267356/323407/cm-com-communications-platform/vs/pureconnect#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.nz/compare/267356/323407/cm-com-communications-platform/vs/pureconnect#webpage","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.softwareadvice.co.nz/#website"}},{"name":"CM.com Communications Platform","description":"CM.com Communications Platform allows users to engage with their customers via all mobile channels and enhance the customer experience they offer.\n\nCM.com’s Communication Platform connects users with their customers through multiple messaging channels via the Business Messaging API, SMS Messages via the SMS Gateway, and voice calls via the Voice API or SIP Trunk. \n\nThe Business Messaging API gives access to many popular messaging channels such as Instagram, WhatsApp, Twitter, Facebook Messenger, RCS, Apple Messages for Business, and many more. Users are provided with the right tools for upscaling and can also add new channels with just a few lines of code.  \n\nThe SMS Gateway makes it easy for businesses to send notifications, text messages, and verifications globally via a georedundant Cloud Platform. \n\nThe Voice API or SIP Trunk allows businesses to start handling outbound and inbound calls within minutes whilst helping save costs and providing anti-fraud insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/52db4285-36c8-4285-bc9c-9650f8297d58.png","url":"https://www.softwareadvice.co.nz/software/267356/cm-com-communications-platform","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/267356/cm-com-communications-platform#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":7,"ratingValue":4.9},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b57fe568-65ed-4d80-9487-f2b241e64bbc.png","url":"https://www.softwareadvice.co.nz/software/323407/pureconnect","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/323407/pureconnect#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":262,"ratingValue":4.3},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/4508/voip/software","@type":"ListItem"},{"name":"CM.com Communications Platform vs Genesys Cloud CX","position":3,"item":"https://www.softwareadvice.co.nz/compare/267356/323407/cm-com-communications-platform/vs/pureconnect","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/compare/267356/323407/cm-com-communications-platform/vs/pureconnect#breadcrumblist"}]}
</script>